“Are You CRAZY? I Can’t Afford That!”: Secrets of Overcoming “SCARY” Financial Objections, Presented by: Steven J. Anderson
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Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
You hear it every day from patients: “That’s too much money,” “That’s more than I was expecting,” “Will my insurance cover ALL of that?” and “Let me think about it.”
Handling patient financial objections can be a SCARY NIGHTMARE.
Don’t let “I can’t afford that” scare you. Learn how to turn financial objections into confident treatment decisions. In this information-packed, entertaining course, you’ll learn the proven formula for overcoming financial objections, words you should NEVER use when discussing money with patients, and simple tools to streamline your financial arrangements success.
Course Learning Objectives:
After completing this course, participants will be able to:
- Identify opportunities to use AI to reduce repetitive administrative work in a dental practice.
- Evaluate AI-assisted patient communication workflows for accuracy, privacy, and appropriate human handoffs.
- Apply AI drafting techniques to create clear, consistent patient education and marketing content using approved practice information.
- Develop a team adoption approach with defined responsibilities, training, and review steps.
- Design a 30-day AI pilot with baseline measures and criteria for continuing, improving, or stopping the workflow.
Steven J. Anderson
Founder
Total Patient Service Institute
Steven J. Anderson is the founder and president of the Total Patient Service Institute, which specializes in implementing the highest level of patient service and communication skills in dental practices.
Over the last twenty years, he has spoken at every major dental meeting in North America, conducted hundreds of seminars all over the English-speaking world, worked with thousands of dental practices to increase their productivity through patient communication, written over 100 articles for dental industry publications, authored 5 books, and produced dozens of audio and video learning programs.
He is the co-founder of the Crown Council, an association of leading dental practices committed to Creating a Culture of Success® in their practice. Through the Crown Council, he co-founded the Smiles for Life Foundation, which has raised nearly $50 million dollars
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