Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Running a dental practice isn’t easy—especially with stagnant PPO reimbursements, rising costs, staffing challenges, and unpredictable patient volume. But savvy Office Managers are finding a way forward by making patient loyalty a key strategy for success. Discover how to take control of growth and profitability by prioritizing patient loyalty in your office.

Course Learning Objectives:

• Discover the five drivers of patient loyalty
• Evaluate your practice’s patient loyalty with a scorecard assessment
• Understand how patient loyalty translates to increased performance and revenue
• Learn how to use a membership to keep your schedules full with loyal and profitable cash-pay patients

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The hygiene department is a powerhouse within your practice, but many dental office managers struggle to fully unlock its potential. Now is the time to take control and transform your hygiene systems into a driving force for improved patient care and increased profitability.  

This course, tailored specifically for dental office managers, offers actionable steps to optimize the performance of your hygiene department. Tiffany Wuebben, RDH, shares proven strategies to align the hygiene team's operations with your practice’s mission and goals. Gain insight into strategies to maximize patient retention, build capacity, and streamline care protocols that lead to exceptional clinical outcomes. 

You will learn how to enhance patient-practice relationships through effective communication, proactive scheduling methods, and team alignment. Explore ways to leverage hygiene metrics to track performance, increase case acceptance, and improve overall practice profitability. By the end of this course, you’ll have the tools and insights to develop a high-performing hygiene department that contributes to both patient wellness and long-term financial success.

Learning Objectives:

• Understand how to position the hygiene department as a key profit center within the practice to support patient care and drive growth. 
• Learn actionable strategies to achieve a hygiene schedule with consistent patient retention, including 100% reappointment and effective recall systems. 
• Discover techniques for dental office managers to foster collaboration between providers, hygienists, and patients, creating seamless care protocols that lead to better outcomes. 
• Identify essential hygiene performance metrics and how to use them to make data-driven decisions that increase both care quality and operational efficiency. 
• Explore valuable adjunctive hygiene services that not only improve patient care but also significantly enhance the profitability of the hygiene department. 

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Elevate your dental practice with our dynamic course on utilizing and implementing an Expanded Function Dental Assistant (EFDA). As the dental landscape evolves, integrating an EFDA can significantly enhance patient care, improve workflow efficiency, and optimize team performance. This course provides dental professionals with essential knowledge and practical strategies for effectively incorporating EFDAs into their practices. Through hands-on training, collaborative discussions, and real-life scenarios, you'll gain the tools necessary to maximize the potential of your EFDA, ensuring a seamless transition that benefits both your team and your patients. 

Key Objectives for Implementing & Utilizing an EFDA in a Dental Practice: 

• Maximize Revenue Through Expanded Services: Understand how to effectively leverage the expanded skill set of EFDAs to offer additional services, thereby increasing production numbers and enhancing overall profitability. 
• Optimize Dental Coding and Billing Practices: Learn to accurately code procedures performed by EFDAs, ensuring proper billing and reimbursement while minimizing errors that could lead to revenue loss. 
• Implement Scheduling Structures: Develop a comprehensive scheduling structure that recognizes the contributions of EFDAs, promoting procedure timing, likes/dislikes of providers, recognizing strengths & weaknesses for the daily office workflow, ensuring a seamless productive day that keeps the team morale up.  

By focusing on these objectives, your practice can enhance profitability and improve operational efficiency 

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This webinar will cover what every dental manager needs to know about ensuring their practice PCI maintains compliance after 4.0 rolls out in March 2025; plus, how to stay liability-free, and adherent to HIPAA security standards. This is especially important now, as PCI fines skyrocket, to ensure your office is protected from a financially debilitating data breach. And unlike businesses outside of medicine, you need to adhere to both PCI and HIPAA requirements.

Course Learning Objectives:

• Understand PCI (payment card industry) compliance
• Examine where PCI overlaps—and differs—from the HIPAA Security Rule
• Review the new requirements under PCI DSS 4.0
• Discuss how to ensure compliance and check your practice’s current status
• Assess your practice’s liability and what to ask your IT providers

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This course equips dental professionals with strategies to address patient concerns about insurance coverage effectively. Attendees will learn how to communicate clearly, reframe patient expectations, and utilize AI tools to streamline insurance processes. With insights into common pitfalls and practical solutions, the course aims to enhance patient satisfaction, boost productivity, and maximize practice profits.

Course Learning Objectives:

• Identify and avoid the seven critical phrases that undermine patient confidence in insurance discussions
• Utilize AI-driven tools to streamline insurance inquiries, maximize savings, and improve communication
• Implement practical strategies to overcome common insurance objections and maintain productivity despite reimbursement challenges

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This presentation will share with you insights and strategies to be a leader in your office. Clarity, energy, productivity, and influence are some of the strategies we discuss. 

You will learn how to set expectations with your doctor and your team, increase team engagement and KPI, serve the patients, and become irreplaceable in your office. You will walk away feeling ambitious and empowered! 

Approved for 1 CEU, AADOM is and AGD PACE Approved Provider (can be used towards AADOM Designations).

This webinar delves into how AI can empower office managers and dental teams to optimize daily workflows, reduce repetitive tasks, and reclaim valuable time. Learn how to seamlessly integrate AI into your practice to improve efficiency, enhance patient care, and resolve key challenges such as insurance verification, schedule management, and team retention.

Course Learning Objectives:

• Streamlining Repetitive Tasks
  • Automate insurance verification and resolution for faster processing
  • Simplify daily administrative tasks to keep schedules full and on track
  • Free up time for patient-focused activities, improving care and service quality
• Enhancing Workflow Efficiency
  • Leverage AI tools to reduce administrative burdens and minimize errors
  • Optimize resource allocation to ensure a smoother, more productive practice
• Improving Patient Interactions
  • Use AI-generated insights to personalize treatment presentations effectively
  • Enhance patient communication to boost engagement and treatment acceptance rates
• Optimizing Team Collaboration
  • Streamline communication during morning huddles to align the team on priorities
  • Focus staff on high-value tasks, supporting retention through reduced stress and clarity in roles
  • Strengthen teamwork with tools designed to achieve daily production goals
• This session offers actionable strategies for utilizing AI to elevate practice management, ensure smooth operations, and deliver exceptional patient experiences.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Explore how virtual assistants can transform dental office operations by alleviating common front office challenges, enhancing workflow efficiency, and improving patient satisfaction. This course provides actionable insights into identifying the right tasks to delegate, ensuring seamless implementation, and maximizing the benefits of virtual team members for your practice. 

Learning Objectives:

• Understand the Role and Benefits of Virtual Assistants - Identify common pain points in dental office workflows and recognize how virtual assistants can improve efficiency, reduce costs, and enhance patient experiences
• Assess Readiness for Integrating Virtual Support - Evaluate the indicators of readiness for virtual assistants, define tasks suitable for delegation, and determine the systems and processes necessary for a successful integration
• Develop Strategies for Onboarding and Measuring Success - Gain insights into creating effective onboarding processes, building trust and communication with virtual assistants, and measuring the success of their impact on practice operations

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Attendees must hold a current FAADOM or MAADOM Designation.   This session satisfies the requirement of attendance at one DPLN meeting.

Are you ready to take your dental practice to the next level? Join us for an interactive webinar explicitly tailored for dental office managers who want to lead the charge in care convergence—the integration of medical and dental care.

Discover how the latest advancements in technology and personalized care are reshaping the dental industry. Learn practical strategies to incorporate systemic health assessments into routine visits, such as using chairside tests for C-reactive protein (CRP) and HbA1c levels to identify broader health risks like cardiovascular disease and diabetes. Understand the principles of care convergence to improve patient outcomes, enhance practice workflows, and open new revenue streams on both the medical and dental side without significant additional investments.

This isn’t just about better health outcomes—it’s about boosting your practice’s competitive edge with differentiated services. You'll walk away with actionable insights, ready-to-use tools, and inspiration to create a patient-first approach that sets your practice apart.

The course is taught by Mariya Filipova, a healthcare executive and oral systemic health investor who has been investing in and deploying solutions that make care convergence the default for dental practices.

This is your chance to redefine your role, elevate your practice, and contribute to the future of care. Join us!

Course Learning Objectives:

• Understand and apply the Concept of Care Convergence in integrating medical and dental care.
• Identify Key Opportunities for Integration: Recognize practical ways to incorporate systemic health assessments, such as chairside tests for CRP, glucose, and HbA1c, into routine dental visits.
• Explore Benefits for Patients and Practices: Evaluate how care convergence enhances patient care, creates new revenue streams, and differentiates a practice in a competitive market.
• Develop Strategies for Implementation: Apply actionable steps to incorporate multidisciplinary collaboration and information-sharing workflows into their dental practice.
• Enhance Leadership Skills in Driving Innovation: Empower dental office managers to lead their teams in adopting care convergence models that align with outcomes-based care trends.
• Leverage Validated Existing Technologies and Solutions: Utilize current tools and technologies to seamlessly integrate care convergence without significant additional investments.

Choose from a variety of sessions exclusively for our AADOM designation holders, FAADOM's and MAADOM's. Completion of these sessions meets requirements for MAADOM induction. One continuing education credit will be applied to your AADOM member profile upon completion of each webinar and a certificate of attendance will be emailed to you.  Please make sure to complete the feedback survey after each session.