Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Secrets to Building and Maintaining a Predictable, Productive Schedule in Today’s Practice Environment

Cancellations don’t just disrupt the day—they drain productivity, profitability, and team morale. Stop Cancellations! is a practical, high-impact course designed to help dental teams create a more predictable, productive schedule by addressing the real reasons patients cancel and no-show.

This course breaks down the hidden scheduling habits, communication missteps, and confirmation processes that unintentionally invite cancellations. Participants will learn how specific words, timing, and systems influence patient behavior—and how to shift those behaviors toward stronger commitment and follow-through.

Most cancellations aren’t about patients—they’re about communication and your team, and this webinar shows you how to change it!

Course Learning Objectives:

• Scheduling mistakes that invite patients to cancel.
• What the doctor may be saying is creating a cancellation problem.
• Why hygiene patients cancel more often and what you can do to STOP it.
• Why “confirmation” calls cause more people to cancel.
• The two secret words that will get more people to keep their appointments.
• E-mail, text, and phone reminders. Which is more effective?
• Should you charge a cancellation fee?
• Each team member’s role in helping patients keep their commitments.

As an AADOM member you have both personal responsibility and accountability.  Because of this, we have created a Professional Code of Conduct. We've asked Susan Gunn to review a few of the key points of this Professional Code of Conduct with you.

Please watch the following short video and agree to adhere to this code of conduct in the survey afterwards. Once you've completed both steps a certificate of completion will be emailed to you.  

Please note, if you are pursuing induction into any of the AADOM Designation programs, FAADOM, MAADOM or DAADOM, your certificate of completion must accompany your application.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The HIPAA landscape in 2026 continues to evolve as cyber threats, digital health tools, and regulatory expectations increase. This was an interactive discussion and will provide practice leaders with an up-to-date understanding of HIPAA  Security and Breach Notification requirements, with a focus on real-world application in today’s healthcare environment.  We will discuss current enforcement trends, common compliance issues, and emerging risks such as ransomware, vendors, remote access, and the use of AI and cloud-based systems.

Course Learning Objectives:

• Review of current threat landscape
• Update on current enforcement trends
• Discussion of common compliance issues that could result in fines and penalties

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Great dental practices don’t succeed by chance - they succeed through intentional leadership.

In today’s high-pressure dental environment, team engagement, communication breakdowns, and leadership fatigue are major barriers to growth. This course introduces the L.E.A.D. framework - Learn, Encourage, Ask, Deliver, a practical leadership model designed specifically for dental practice leaders who want stronger teams, clearer communication, and measurable results.

Attendees will learn how to shift from reactive management to confident leadership by developing their team, creating accountability, and delivering outcomes without burnout. This session moves beyond theory and provides simple, repeatable leadership behaviors that can be applied immediately in the practice.

If you want a more motivated team, fewer daily frustrations, and leadership tools that actually work in a dental setting, this course delivers exactly that.

Most dental teams don’t fail from lack of skill—they fail from lack of leadership clarity. L.E.A.D. gives you that clarity.

Course Learning Objectives:

• Apply the L.E.A.D. framework to guide daily leadership decisions in a dental practice
• Build trust and engagement by learning how to coach and encourage team members effectively
• Ask the right questions to uncover challenges, drive accountability, and empower ownership
• Deliver clear expectations, feedback, and results without micromanaging or conflict

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

In today’s fast-paced dental environment, leaders often focus on production, systems, and patient flow — yet one of the most powerful drivers of team performance is frequently overlooked: genuine appreciation. When team members feel seen, valued, and supported, engagement rises, burnout decreases, and patient experiences naturally improve.

This energizing and heartfelt one-hour webinar invites dental leaders, office managers, and practice owners to rediscover the transformative power of gratitude in the workplace. Through relatable stories from the front lines of dentistry, supported by compelling research on employee engagement and retention, attendees will learn how small, intentional acts of recognition can reshape team culture and elevate practice success.

Participants will walk away with practical strategies they can implement immediately—without increasing overhead—to build loyalty, strengthen morale, and inspire their teams to show up as their very best selves.

Because when your team feels appreciated… everyone smiles a little brighter.

Because the strongest practices aren’t just clinically excellent — they are deeply human.

Learning Objectives:

• Understand the Direct Connection Between Appreciation and Practice Performance Explore current research linking recognition to higher productivity, stronger retention, improved patient satisfaction, and reduced burnout within healthcare teams
• Recognize the Early Signs of an Underappreciated Team Learn how to identify subtle cultural warning signals before they lead to disengagement, turnover, or declining office morale
• Discover Simple Yet Impactful Ways to Show Meaningful Appreciation Move beyond generic praise and learn how intentional, personalized recognition creates deeper trust and motivation among team members
• Build a Culture Where Gratitude Becomes Part of Daily Operations Understand how to embed appreciation into morning huddles, leadership conversations, performance feedback, and team celebrations — without adding complexity to your schedule

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

In today’s evolving dental management landscape, office leaders and managers are seeking ways to grow professionally, stand out, and make a meaningful impact. Earning your DISTINCTION through AADOM provides a clear path to elevate your leadership skills, gain industry recognition, and strengthen your professional network.

This engaging one-hour session is designed for dental leaders and office managers ready to advance their careers. Through real-world examples and success stories from current DISTINCTION earners, attendees will learn how pursuing their distinction can accelerate growth, build credibility, and deepen their influence.

Participants will leave with practical steps to continue their DISTINCTION journey—expanding skills, connecting with a supportive community, and increasing their impact on their teams and practices.

Because professional growth is more than a title.

Because distinction is not just recognition — it’s transformation.

Learning Objectives:

• Grow as a Leader Explore how DISTINCTION offers targeted development that sharpens skills, expands knowledge, and prepares you for greater responsibility and influence
• Earn Credibility & Recognition Learn how earning your DISTINCTION demonstrates commitment, professionalism, and excellence to your team, peers, and the dental community
• Strengthen Community & Impact Discover how joining the distinguished network of AADOM members fosters mentorship, collaboration, and meaningful contributions across practices

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Merchant statements can be difficult to interpret, even for experienced dental office managers. This webinar breaks down the anatomy of a merchant statement, explaining common fees, rates, and pricing structures in plain language. Attendees will gain clarity and confidence when reviewing their practice’s payment processing costs.

If you have that sinking feeling that you are paying more for merchant services than you should be, you are not alone. More than 72% of businesses are being overcharged. 

Course Learning Objectives:

• Identify the main components of a merchant processing statement
• Recognize common fees and potential excess markups
• Review statements more confidently and ask informed questions

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Rising overhead and operational bottlenecks can quietly erode a practice’s profitability, even when the schedule looks busy. Optimizing Profitability – Strategies to Reduce Overhead and Boost Efficiency equips dental teams with practical, proven methods to streamline clinical workflows, right-size inventory, and improve team utilization so more production drops to the bottom line. Through real-world examples, participants will learn how strategic operatory setup, standardized systems, and smarter use of products and technology can reduce waste, decrease stress, and create a more productive, patient-centered environment that supports long-term growth

This webinar will improve your workflows, boost team culture, and leave you with actionable tasks to get started as soon as you're back in the office.

Learning Objectives:

• Understand the root causes of chaos & disorganization
• Streamlining workflow for better productivity
• Optimize Inventory Management
• Save time and boost team morale
• Create a clear plan for sustainable growth

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

If your title says “Dental Manager,” but your responsibilities say “HR Director, Operations Lead, Financial Coordinator, Compliance Officer, and Team Coach,” your role is misaligned.

Course Description: In today’s dental environment, the “Dental Manager” title is no longer one-size-fits-all. Scope varies widely from practice to practice, yet many titles, authority levels, and compensation structures haven’t kept pace with what managers are actually carrying. That misalignment fuels frustration, burnout, and unclear expectations.

Compensation conversations become emotional when the role itself is unclear. When scope, authority, and accountability aren’t aligned, managers are often responsible for outcomes without the authority to lead them, and that is not sustainable.

This course helps dental managers define what they truly do, clarify the leadership level they’re operating at, and build a professional, fact-based plan to advocate for the title, authority, and compensation structure that fits their real scope and impact—without burning bridges

Learning Objectives:

• Identify why the “Dental Manager” title is not a one-size-fits-all role
• Audit true responsibilities and define what you own versus what you absorb by default  
• Distinguish responsibility, authority, and accountability—and spot where misalignment drives burnout
• Define the leadership role you are truly performing (Office Manager, Practice Administrator, Operations Manager, Director of Operations)
• Apply a practical framework to prepare for a confident, professional role-and-compensation conversation

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Want to increase production by $100k+ this year? It’s easier than you think! Practices that implement this morning huddle routine increase production per visit by $104 and improve re-appointment rates by 25%.*

Set your 2026 up for success with this easy-to-implement walkthrough, where Steven Jensen will teach you how to run an effective morning huddle that cuts through the clutter to create real impact for your practice and team.

See for yourself why a foolproof morning huddle is every office manager’s secret weapon.

(*Average results from a study of ~3,000 practices utilizing Dental Intelligence Morning Huddle.)

The morning huddle isn’t a meeting—it’s your operating system: teams that huddle daily outproduce those that don’t by ~30%, and I’ll show you the few numbers to measure each day to boost retention, morale, and goal consistency.

Learning Objectives:

• How to get rid of holes in your schedule and prevent patients from slipping out the back door
• How to boost case acceptance and find easy hidden opportunities to increase production
• How to decrease aging AR and run a more profitable practice
• How morning huddles help build camaraderie and foster an office culture that retains top performers