DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

If your title says “Dental Manager,” but your responsibilities say “HR Director, Operations Lead, Financial Coordinator, Compliance Officer, and Team Coach,” your role is misaligned.

Course Description: In today’s dental environment, the “Dental Manager” title is no longer one-size-fits-all. Scope varies widely from practice to practice, yet many titles, authority levels, and compensation structures haven’t kept pace with what managers are actually carrying. That misalignment fuels frustration, burnout, and unclear expectations.

Compensation conversations become emotional when the role itself is unclear. When scope, authority, and accountability aren’t aligned, managers are often responsible for outcomes without the authority to lead them, and that is not sustainable.

This course helps dental managers define what they truly do, clarify the leadership level they’re operating at, and build a professional, fact-based plan to advocate for the title, authority, and compensation structure that fits their real scope and impact—without burning bridges

Learning Objectives:

• Identify why the “Dental Manager” title is not a one-size-fits-all role
• Audit true responsibilities and define what you own versus what you absorb by default  
• Distinguish responsibility, authority, and accountability—and spot where misalignment drives burnout
• Define the leadership role you are truly performing (Office Manager, Practice Administrator, Operations Manager, Director of Operations)
• Apply a practical framework to prepare for a confident, professional role-and-compensation conversation

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Want to increase production by $100k+ this year? It’s easier than you think! Practices that implement this morning huddle routine increase production per visit by $104 and improve re-appointment rates by 25%.*

Set your 2026 up for success with this easy-to-implement walkthrough, where Steven Jensen will teach you how to run an effective morning huddle that cuts through the clutter to create real impact for your practice and team.

See for yourself why a foolproof morning huddle is every office manager’s secret weapon.

(*Average results from a study of ~3,000 practices utilizing Dental Intelligence Morning Huddle.)

The morning huddle isn’t a meeting—it’s your operating system: teams that huddle daily outproduce those that don’t by ~30%, and I’ll show you the few numbers to measure each day to boost retention, morale, and goal consistency.

Learning Objectives:

• How to get rid of holes in your schedule and prevent patients from slipping out the back door
• How to boost case acceptance and find easy hidden opportunities to increase production
• How to decrease aging AR and run a more profitable practice
• How morning huddles help build camaraderie and foster an office culture that retains top performers

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Billing in 2026 isn’t about doing it all yourself — it’s about leading with clarity, not scrambling with guesswork. In this friendly, practical session, we’ll help office managers spot the most common billing breakdowns and hidden revenue leaks — from missed verifications to aging claims — and show you how to turn them around. You’ll walk away with real strategies to build smoother systems, boost cash flow, and have more confident financial conversations with patients. Most importantly, you’ll learn how to step into a leadership role and guide your team without burning out.

If you're tired of chasing claims and doing it all yourself, this session will show you how to lead billing with more clarity and confidence, and put time back in your day.

Course Learning Objectives:

• Identify billing red flags and revenue leaks in your practice
• Improve collections and reduce insurance AR through consistent systems
• Support stronger case acceptance with clear financial workflows and patient financing
• Lead billing and financial conversations with confidence

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The best offices know that an inefficient schedule causes unnecessary stress and missed opportunities to deliver a best-in-class patient experience. In this session, Kirk Teachout will share actionable strategies to help you create a well-coordinated schedule that enhances the patient experience, improves productivity, and increases revenue.

Stop chasing a full schedule and start building one that actually hits your goal.

Optimizing Frameworks:

• Your Ideal Patient - Who to Fire
• Your Efficient Schedule - Build It, and They Will Come
• Your Perfect Morning - A 15 Minute Addition That Will Add $100k+

Leadership doesn’t happen by accident. In this Power Bite, you’ll explore what it means to lead with intention—choosing how you show up before the day’s demands take over.

This short, reflective session encourages dental office managers and practice leaders to pause, clarify their leadership focus, and model behaviors their team can see and follow. You’ll be guided through simple but powerful questions that help you protect what matters most—your time, your tone, and your core values—while creating clarity and consistency for your team.

By the end of this Power Bite, you’ll be equipped to identify one clear leadership intention and put it into practice in a way that supports accountability, communication, and team trust.

Ideal for:
Dental office managers, practice leaders, and anyone looking to lead with greater clarity and purpose.

Includes:

• Power Bite video
• Reflective leadership prompts
• Companion Power Sheet to help clarify and reinforce your leadership intention

Power Bites are quick, power-packed leadership videos created by AADOM specifically for busy dental office managers. Each video is under three minutes and delivers expert tips, motivational insights, or practical strategies you can use right away to lead your team and grow your practice.

Every Power Bite also comes with a downloadable Power Sheet—a simple worksheet to help you share the concept with your team, spark discussion, and put the idea into action.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

It can be hard to stay organized in the day-to-day trenches. We all have glorious dreams about steady, organized days where everything goes perfectly. But what about the other 364 days of the year? Learn some tips and tricks from a 25-year veteran who organizes 12 doctors and 45 team members in the CHAOS that is Pediatric Dentistry.

We will discuss Nicole's #1 most important part of staying organized. Plus, we will review the *RECIPE for success for your good days, bad days, and everything in between.   

*RECIPE:

• 1 Cup SOP
• 3/4 Cup Confidence
• 1/3 Cup Calendar
• 1/3 Cup time blocking
• 2 tbsp of "not right now"
• 3 tsp of delegation

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Every practice has an energy - and it starts at the top. This engaging session dives into how your mindset, strengths, and leadership style shape the mental health of your team. Learn how to create a strengths-based culture, bridge generational gaps, and help your team recharge without losing their spark. We’ll also explore how patient emotions can transfer to your team (and how to stop absorbing that stress!). Walk away with practical tools to keep your team inspired, balanced, and thriving.

Course Learning Objectives:

• Examine how leadership mindset and emotional tone shape team culture, communication, and overall mental health.
• Apply strengths-based and generational awareness strategies to enhance engagement, fulfillment, and collaboration across the team.
• Implement practical techniques for preventing burnout and leveraging PTO and recovery time to sustain performance.
• Develop boundaries and emotional regulation skills to maintain well-being and avoid absorbing patient stress and anxiety.

You came to AADOM 2025 with big ideas—and left with even bigger goals. Now it’s time to put them into action! 

Join us for this three-part coaching series with dental practice coach and leadership expert Penny Reed, designed to keep you focused, supported, and moving forward on the goals you set for yourself and your practice at the AADOM Conference. 

What You’ll Gain: 

• Strategies to prioritize and implement your top takeaways 
• Guidance on overcoming obstacles and gaining team buy-in  
• Motivation and accountability to keep the momentum going 
• A chance to share wins and challenges with your peers 

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

It’s crunch time! Join Sheela Roth, advisor to a high-performing practice seeing over 1,500 hygiene patients per month, for a fast-paced session of real-world, year-end strategies. Learn how to fill schedules, have most insurances verified before patients arrive, use colorful AI imagery to help patients say “yes,” and apply treatment-focused solutions that keep your day efficient and productive. Walk away with actionable tactics to maximize production and finish the year strong.

Course Learning Objectives:

• Prioritize High-Value Opportunities: Identify patients and procedures that drive year-end production while maximizing remaining insurance benefits.
• Streamline Insurance Verification: Learn how to verify insurance in advance, reduce administrative bottlenecks, and simplify eligibility checks before patient arrival.
• Use Visual AI Tools: Explore how to incorporate engaging, color-enhanced imagery that improves patient understanding and boosts case acceptance.
• Fill Every Chair: Apply proven scheduling strategies to reduce cancellations and increase last-minute appointment conversion.
• Stay Efficient and Treatment-Focused: Implement workflow systems that maintain productivity and set your practice up for success in Q1.