What We Know NOW About Stopping Cancellations, Presented by: Steven J. Anderson
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Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Secrets to Building and Maintaining a Predictable, Productive Schedule in Today’s Practice Environment
Cancellations don’t just disrupt the day—they drain productivity, profitability, and team morale. Stop Cancellations! is a practical, high-impact course designed to help dental teams create a more predictable, productive schedule by addressing the real reasons patients cancel and no-show.
This course breaks down the hidden scheduling habits, communication missteps, and confirmation processes that unintentionally invite cancellations. Participants will learn how specific words, timing, and systems influence patient behavior—and how to shift those behaviors toward stronger commitment and follow-through.
Most cancellations aren’t about patients—they’re about communication and your team, and this webinar shows you how to change it!
Course Learning Objectives:
- Scheduling mistakes that invite patients to cancel.
- What the doctor may be saying is creating a cancellation problem.
- Why hygiene patients cancel more often and what you can do to STOP it.
- Why “confirmation” calls cause more people to cancel.
- The two secret words that will get more people to keep their appointments.
- E-mail, text, and phone reminders. Which is more effective?
- Should you charge a cancellation fee?
- Each team member’s role in helping patients keep their commitments.
Steven J. Anderson
Founder
Total Patient Service Institute
Steven J. Anderson is the founder and president of the Total Patient Service Institute, which specializes in implementing the highest level of patient service and communication skills in dental practices.
Over the last twenty years, he has spoken at every major dental meeting in North America, conducted hundreds of seminars all over the English-speaking world, worked with thousands of dental practices to increase their productivity through patient communication, written over 100 articles for dental industry publications, authored 5 books, and produced dozens of audio and video learning programs.
He is the co-founder of the Crown Council, an association of leading dental practices committed to Creating a Culture of Success® in their practice. Through the Crown Council, he co-founded the Smiles for Life Foundation, which has raised nearly $50 million dollars
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