Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

In today’s complex work environment, new employees need a comprehensive orientation to your dental practice, including thorough training on practice protocols. This is especially critical for infection prevention and control procedures, and OSHA/HIPAA compliance.

Effective onboarding is a multi-step process that ensures new team members become confident, competent, and productive in their roles. Discover what an effective onboarding process should include, how to streamline it using video and other media, and the importance of standard operating procedures and competency evaluations.

Course Learning Objectives:

• Assess the current onboarding process to understand how new employees are introduced to their job tasks
• Identify key components essential for an effective onboarding experience.
• Develop innovative strategies for training new employees.
• Equip new employees with the knowledge and resources for long-term success in their roles.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Today’s dental patients are no longer evaluating practices solely on clinical outcomes—they are evaluating experiences, clarity, trust, and emotional safety. This course explores how successful membership plans function as relationship-building systems rather than discount programs. Participants will examine the emotional drivers behind patient decision-making, including anxiety, financial stress, confusion, fear of judgment, and insurance fatigue, and learn how these emotions directly impact treatment acceptance and retention.

The session focuses on the psychology of belonging and predictability in modern consumer behavior, connecting dental membership plans to broader subscription-based experiences patients already value in their daily lives. Attendees will learn how intentional communication, consistent messaging, and empathy-driven systems transform membership enrollment into a trust-building experience that strengthens long-term patient loyalty. Rather than positioning membership plans as financial products, practices will learn how to frame them as tools for accessibility, connection, and continuity of care.

Membership plans succeed when they stop being a discount and start becoming a patient experience that builds trust, belonging, and lifelong loyalty.

Course Learning Objectives:

• Identify the emotional barriers that prevent patients from committing to treatment and preventive care
• Explain how membership plans reduce patient anxiety through predictability, transparency, and belonging
• Differentiate transactional dentistry from relationship-based dentistry and evaluate the operational implications of each model
• Develop messaging that positions membership plans as patient-centered care tools instead of discount offerings

You came to AADOM 2025 with big ideas—and left with even bigger goals. Now it’s time to put them into action! 

Join us for this three-part coaching series with Penny Reed and Chavelle Galton-Rice, designed to keep you focused, supported, and moving forward on the goals you set for yourself and your practice at the AADOM Conference. 

What You’ll Gain: 

• Strategies to prioritize and implement your top takeaways 
• Guidance on overcoming obstacles and gaining team buy-in  
• Motivation and accountability to keep the momentum going 
• A chance to share wins and challenges with your peers 

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

What happens before a patient ever calls your practice now matters more than the call itself. This strategy-focused course explores how AI-powered search tools like ChatGPT and Google’s AI are changing the way patients find dental practices—and why many offices are seeing a decline in new patient calls as a result. 

You’ll learn what has shifted in patient behavior, how AI determines which practices to recommend, and what solo and independent practices can do right now to stay visible without overhauling their website or increasing ad spend. 

Through real-world search trends, practical examples, and actionable strategies, you’ll gain the tools to adapt to the new reality of patient acquisition and position your practice where today’s patients are actually looking. 

Course Learning Objectives:

• Understand how AI-powered search is changing the way patients find and choose dental practices 

• Identify the key factors AI tools use when recommending dentists by name 

• Implement practical strategies to increase practice visibility and attract high-intent patients without increasing marketing spend 

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

High-performing dental practices are not built by chance—they are designed.

In this fast-paced, results-driven session, attendees will learn how to identify, evaluate, and strengthen the 12 critical “muscle groups” that drive practice performance. From front-office systems and case acceptance to accountability, leadership, and patient experience, this course breaks down where practices commonly weaken—and how to fix them.

Participants will walk away with a clear framework to:

• Diagnose operational breakdowns
• Prioritize high-impact improvements
• Strengthen team execution and accountability
• Increase profitability without increasing hours

Course Learning Objectives:

• Identify the 12-core operational “muscle groups” required for a high-performing dental practice
• Evaluate current practice performance to determine strengths, weaknesses, and gaps
• Prioritize which operational areas to address first for maximum ROI
• Apply a structured approach to team alignment and behavior change
• Utilize KPI tracking and operational audits to sustain long-term growth

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This webinar explores how credit card surcharging works, why payment processors often benefit from it, and what businesses should consider before adopting it. You’ll review a real-world case study with key insights, learn how to implement surcharging correctly and compliantly if you choose to use it, and discover alternative ways to reduce processing costs without passing fees to clients. By the end, you’ll be better prepared to choose the most effective approach for your practice.

Stop letting payment fees chip away at your profits—learn smarter, compliant strategies to take control of your revenue.

Course Learning Objectives:

What surcharging is and how it works

• Why processors benefit
• Case study and insights
• How to implement it correctly (if used)
• Alternatives to lower processing costs
• Choosing the best approach for your practice

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  50 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for 1 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Patients today want more than good dentistry. They want to feel comfortable, understood, valued, and cared for. In this webinar, attendees will learn how creating a better patient experience leads to stronger trust, higher treatment acceptance, better reviews, more referrals, and a healthier team culture. This course will break down simple, practical ways to improve the patient journey from the first phone call to the follow-up after treatment, helping practices stand out in a crowded and competitive dental market.

Learning Objectives:

• Learn what patients are really looking for when choosing and staying loyal to a dental practice.
• Understand how communication, environment, and team interactions shape the patient experience and patient trust.
• Identify simple ways to reduce patient anxiety and create a more comfortable, welcoming experience.
• Discover how a strong patient experience can improve referrals, reviews, treatment acceptance, and team culture.

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Embezzlement is one of the most overlooked risks in healthcare practices, and the impact can be devastating both financially and emotionally. This practical, eye-opening course equips dental leaders with actionable strategies to safeguard their practice through stronger internal controls, financial oversight, and team accountability. Through real-world insights and practical prevention techniques, you’ll gain the confidence and tools needed to better protect your practice, team, and long-term success.

Course Learning Objectives:

1. Identify common embezzlement risks and financial vulnerabilities in dental and healthcare practices.

2. Recognize behavioral, operational, and financial red flags that may indicate fraud or internal control weaknesses.

3. Explain how separation of duties, internal controls, and financial oversight reduce embezzlement risk.

4. Evaluate adjustments, accounts receivable, credit balances, and financial reports for potential concerns.

5. Apply practical financial safeguard strategies to improve accountability and protect practice revenue.

You’re managing more than the schedule—you’re shaping the revenue of the entire practice. Most people think revenue cycle management lives in the back office, somewhere between claim submission and payment posting. But if you’re an office manager, you already know that’s not how it really works.

Revenue starts with you. It starts with how the schedule is built, how insurance is verified before the patient walks in, how clearly the team is aligned on treatment and documentation, and how confident financial conversations happen at the front desk.

The small decisions you make throughout the day don’t just keep the office running; they directly impact cash flow, case acceptance, and how quickly the practice gets paid.

This CE webinar is designed specifically for AADOM office managers who want to better understand—and take control of—that impact. We’ll walk through the full revenue journey, from the first call to the final payment, and show how your role connects every step of the way across the practice. If you’ve ever felt like you’re constantly putting out fires, chasing down information, or dealing with payment delays, this session will help you connect the dots—and show where you can take back control. Because revenue cycle management isn’t just a back-office function, it’s a reflection of how well the entire practice runs—and you’re at the center of it.

Your team is already doing the work to keep the practice running. This session shows how that work—especially in scheduling, eligibility, and communication—shapes revenue long before a claim is submitted.

Course Learning Objectives:

• See where revenue is gained—or lost—across your daily workflows
• Identify gaps in scheduling, eligibility, and communication that slow down payments
• Align your front office, clinical team, and billing processes to reduce friction.
• Lead your team with clearer accountability around financial outcomes
• Create more predictable, consistent revenue without adding more work

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

What happens between patient touchpoints often matters more than the moments themselves. This high-energy, practical course shows you how to transform everyday interactions into seamless, intentional experiences that build trust, improve efficiency, and strengthen your team. From check-in to check-out, you’ll learn how to eliminate communication gaps, create consistency across roles, and take ownership of the patient journey. Through real-world scenarios and actionable strategies, you’ll gain the tools to stay aligned, respond confidently when things go off track, and ensure no opportunity is missed, so every patient leaves feeling cared for, confident, and committed to coming back.

Course Learning Objectives:

• Own the patient experience by delivering confident, seamless handoffs
• Catch and correct breakdowns early before they impact trust and outcomes
• Operate as a unified team to create consistent, high-impact patient interactions