Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Every practice has an energy - and it starts at the top. This engaging session dives into how your mindset, strengths, and leadership style shape the mental health of your team. Learn how to create a strengths-based culture, bridge generational gaps, and help your team recharge without losing their spark. We’ll also explore how patient emotions can transfer to your team (and how to stop absorbing that stress!). Walk away with practical tools to keep your team inspired, balanced, and thriving.

Course Learning Objectives:

• Examine how leadership mindset and emotional tone shape team culture, communication, and overall mental health.
• Apply strengths-based and generational awareness strategies to enhance engagement, fulfillment, and collaboration across the team.
• Implement practical techniques for preventing burnout and leveraging PTO and recovery time to sustain performance.
• Develop boundaries and emotional regulation skills to maintain well-being and avoid absorbing patient stress and anxiety.

You came to AADOM 2025 with big ideas—and left with even bigger goals. Now it’s time to put them into action! 

Join us for this three-part coaching series with dental practice coach and leadership expert Penny Reed, designed to keep you focused, supported, and moving forward on the goals you set for yourself and your practice at the AADOM Conference. 

What You’ll Gain: 

• Strategies to prioritize and implement your top takeaways 
• Guidance on overcoming obstacles and gaining team buy-in  
• Motivation and accountability to keep the momentum going 
• A chance to share wins and challenges with your peers 

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

It’s crunch time! Join Sheela Roth, advisor to a high-performing practice seeing over 1,500 hygiene patients per month, for a fast-paced session of real-world, year-end strategies. Learn how to fill schedules, have most insurances verified before patients arrive, use colorful AI imagery to help patients say “yes,” and apply treatment-focused solutions that keep your day efficient and productive. Walk away with actionable tactics to maximize production and finish the year strong.

Course Learning Objectives:

• Prioritize High-Value Opportunities: Identify patients and procedures that drive year-end production while maximizing remaining insurance benefits.
• Streamline Insurance Verification: Learn how to verify insurance in advance, reduce administrative bottlenecks, and simplify eligibility checks before patient arrival.
• Use Visual AI Tools: Explore how to incorporate engaging, color-enhanced imagery that improves patient understanding and boosts case acceptance.
• Fill Every Chair: Apply proven scheduling strategies to reduce cancellations and increase last-minute appointment conversion.
• Stay Efficient and Treatment-Focused: Implement workflow systems that maintain productivity and set your practice up for success in Q1.

Watch all 5 addresses and earn 2 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Elevate your leadership and grow your practice with this focused learning package designed for dental professionals. Featuring one dynamic keynote and four targeted mini-keynotes, this program provides practical strategies to enhance your skills, motivate your team, improve patient experience, and drive measurable results. Perfect for those committed to personal growth and taking their practice to the next level.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Every dental team has hidden heroes who keep the practice running smoothly, the patients smiling, and the team united. In this empowering and heart-centered session, Claudia LaSmith, DAADOM, shares how to identify and strengthen your own “dental superpower.” Through real-world insights and relatable examples, participants will learn how organization, communication, calm leadership, and compassion combine to create a thriving, resilient dental practice culture. This inspiring session celebrates the office manager’s role as the glue that holds it all together — leading with heart, skill, and authenticity.

Learning Objectives:

• Identify their individual strengths and “superpowers” that contribute to a positive, high-performing dental practice.
• Apply practical systems for organization, communication, and time management that support smoother daily operations.
• Demonstrate techniques for maintaining calm, emotional intelligence, and effective problem-solving in stressful moments.
• Enhance team culture through empathy, connection, and celebration of collective wins.
• Lead with authenticity and compassion to inspire excellence and unity within the dental team.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for 1 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Join Penny Reed, AADOM’s Executive VP, for a roundtable discussion with several office managers who have achieved all three levels of AADOM’s professional designation program — FAADOM, MAADOM, and DAADOM. Panelists include Chavelle Galton-Rice, DAADOM; Erika Pusillo, DAADOM; Danielle Dailey, DAADOM; and Joanne Miles, DAADOM.

Together, they’ll share an engaging conversation about their professional development journeys and what earning these distinctions has meant to them personally and professionally. From the inspiration that sparked their pursuit of advanced recognition to the ways their leadership and communication have evolved, this discussion will highlight the real-world impact of lifelong learning and growth. You’ll also hear how these accomplished leaders encourage others to invest in their own development—and how their distinctions have positively influenced their teams, practices, and the broader AADOM community.

Sponsored by: CEDR HR Solutions

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Struggling to find the right candidates for your dental office? Tired of sorting through piles of unqualified applications or rushing into hires that don’t last?

In this high-impact webinar, dental recruiting expert Wendy Aldhamen, founder of Career Elevation, will walk you through 5 proven hiring strategies to attract better applicants, streamline your process, and hire with confidence.

These are the exact strategies used to help private practices build loyal, high-performing teams that last.

Course Learning Objectives:

• Define the role and your next employee
• Craft a job ad that sells the job
• Optimizing your online presence (It's not just for patients!!)
• Streamline & personalize the application process
• Leveraging Boolean searching to find talent while you sleep!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Want more loyal patients and better outcomes? In this webinar, Catrena Choong of Patterson Dental reveals how building patient trust can directly impact your practice’s success. You’ll learn what today’s patients expect, how trust influences their decisions, and practical ways to strengthen it at every touchpoint. Walk away with proven strategies to boost retention, increase treatment acceptance, and create a practice patients truly believe in.

With ever-increasing competition and patients having more access to information than ever before, being a practice they trust has never mattered more.

This webinar explores:

• The current patient-trust landscape
• A series of proven tactics to increase trust at your practice
• Trends shaping the trust experience
• And how to put it all together and become the practice patients want to come home to

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Your role as an office manager is at the center of keeping the schedule full, managing patient flow, and driving practice growth. But the marketing tactics that once supported those efforts—websites, SEO, even traditional ad campaigns—are quickly losing their impact in the AI era. Patients are now making decisions about their dental care before they ever pick up the phone, and if your practice isn’t positioned correctly, you may never even get the chance to compete.

This session will give you the practical knowledge and tools you need to spot outdated strategies, adapt to the new patient journey, and keep your practice ahead of the curve.

What You’ll Learn:

• The End of Traditional Funnels - Patients are no longer moving neatly from awareness → consideration → booking. In an AI-driven world, many are choosing their dentist before they ever call your office. You’ll learn how to adapt to this new decision-making process.
• The Zero-Click Reality - More and more, patients are getting answers directly from AI search results—never clicking through to your website. We’ll explore how to ensure your practice still shows up where it counts.
• Beyond Google: The Post-Search Era - From AI assistants to voice search to social platforms, patients are being guided by new technologies. Discover how to make sure your practice becomes the default recommendation across these emerging systems.
• The Authority Monopoly Method - It’s no longer enough to “rank for keywords.” You’ll learn how to help your practice control the broader digital narrative, so AI platforms and local search consistently highlight your office as the trusted choice.
• Understanding Today’s Patient Psychology - Today’s patients are more tech-reliant, impatient, and skeptical than ever before. We’ll break down how their behavior has changed—and what your front office can do to match these new expectations.

Why Attend?

This isn’t about adding one more marketing tactic to your already full plate. It’s about giving you, the office manager, the insights and tools to:

• Keep schedules full in an AI-driven marketplace
• Identify wasted marketing spend on outdated methods
• Position your practice to capture patients before competitors even know they’re looking
• The practices that embrace this shift will dominate their markets over the next decade. The ones that don’t will face rising costs, shrinking returns, and increasing frustration.

Warning: This session will challenge some of the “tried and true” marketing methods you may be used to. If you’re committed to yesterday’s strategies, be prepared to rethink your approach.

The marketing playbook has changed—learn how to keep your schedule full in the AI era of zero-click searches.

Course Learning Objectives:

• Identify outdated dental marketing tactics that reduce ROI and hinder patient acquisition.
• Explain how AI-driven search is reshaping the way patients find and choose dental providers.
• Describe the “zero-click” patient journey and outline strategies to capture patients who never visit the practice website.
• Discover how to apply methods to improve visibility across AI assistants, voice search, and social recommendations.
• Analyze shifts in patient psychology and decision-making to enhance front office communication and scheduling.
• Develop a step-by-step action plan to future-proof the practice’s marketing strategy.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

October, November, and December can be 3 of the most challenging months of the year with holidays, benefits expiring, insurance changes, closing the year, etc.

Discover the secrets to make the last three months of the year, the best 3 months of the year with “The 4th Quarter Checklist”.

Course Learning Objectives:

• Implement proven strategies to boost practice production immediately
• Identify and avoid common mistakes when addressing patients’ remaining benefits
• Recognize and utilize the most overlooked procedure in dentistry to drive year-end growth
• Apply communication skills to avoid harmful phrases during the holiday season
• Prioritize and engage with a key patient group requiring special year-end attention