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Transform Patients' Gum Health at Home: Specialized Patient Needs, Presented by: Stephanie Gans, DDS
This webinar is designed to help dental office managers play a more active role in patient care and practice success.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Dr. Stephanie Gans presents a dynamic webinar designed to help dental office managers play a more active role in patient care and practice success. You’ll learn how to collaborate with your clinical team to recommend personalized homecare products, guide patients with evidence-based oral hygiene instructions, and improve compliance for better outcomes. This course will also cover the latest research on electric toothbrushes and stannous fluoride pastes—keeping your practice informed and forward-thinking.
Course Learning Objectives:
- Collaborate effectively with the clinical team to recommend personalized homecare products that enhance treatment outcomes
- Understand evidence-based oral hygiene instructions for various patient groups, facilitating informed discussions with patients
- Communicate the benefits of different electric toothbrushes to support product recommendations and patient compliance
- Implement strategies to improve patient adherence to homecare regimens, leading to better treatment results
- Stay updated on research regarding electric toothbrushes and stannous fluoride pastes to reinforce the practice's commitment to quality care and growth
Stephanie Gans, DDS
Dr. Stephanie Gans is a general dentist with more than a decade of experience in the industry. Graduating from The Ohio State University’s College of Dentistry in 2013, she advanced her training by completing a General Practice Residency at Saint Vincent Charity Hospital.
Prior to joining Proctor & Gamble in the Fall of 2018, she practiced dentistry in her hometown of Cleveland, Ohio. In her current role as Senior Scientist: Professional and Scientific Relations Manager for Crest + Oral-B, Stephanie aims to empower other dental professionals with recent advances in paste and power brushing technology to achieve her goal of improved oral health for all.
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Contains 9 Product(s) 4 new product(s) added recently
Power Bites are quick, 3-minute leadership videos for dental office managers, packed with expert tips and motivation. Each one includes a downloadable Power Sheet to help you take action with your team. Delivered weekly in your AADOM Insider and available anytime on eCampus.
Power Bites are quick, power-packed leadership videos created by AADOM specifically for busy dental office managers. Each video is under three minutes and delivers expert tips, motivational insights, or practical strategies you can use right away to lead your team and grow your practice.
Every Power Bite also comes with a downloadable Power Sheet—a simple worksheet to help you share the concept with your team, spark discussion, and put the idea into action.
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Contains 14 Product(s)
This program brings together real-world insight, practical strategy, and personal reflection.
Full Curriculum is Approved for 7.5 CE towards AADOM Distinctions or AGD/PACE CE.
Completion of each module will provide you with a Certificate of Completion for that module.
Leadership isn’t a destination—it’s a continuous journey of growth, clarity, and connection. Whether you're leading a team of five or fifty, Leadership Unlocked is designed to sharpen your leadership edge, deepen your self-awareness, and equip you with the tools to thrive in today’s ever-evolving dental practice environment.
This 14-module program brings together real-world insight, practical strategy, and personal reflection—starting with The Coachability Factor, an opening session by AADOM Executive VP Penny Reed, followed by twelve high-impact leadership modules led by dental industry expert Laura Nelson, and a targeted, clinical team leadership session presented by Stacey Singleton.
Each session is designed to be actionable, engaging, and aligned with the unique challenges faced by dental office managers and administrative leaders. Whether you’re new to leadership or ready to level up, Leadership Unlocked will help you tap into the leader within—and empower others to do the same.
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Contains 1 Component(s)
An AADOM-exclusive course—sponsored by Henry Schein One—to learn practical, real-world Dentrix strategies that save time, boost revenue, and improve the patient experience.
Available to AADOM Members. If you are not a member yet, click HERE to see the options for becoming part of the AADOM Tribe.
Certificate not available for on-demand viewing.
An AADOM-exclusive course—sponsored by Henry Schein One— to learn practical, real-world Dentrix strategies that save time, boost revenue, and improve the patient experience. Designed for office managers and admin teams, this two-hour virtual session plus Q&A will help you unlock the full power of your practice management software—without the overwhelm.
What You’ll Learn:
- Clinical Efficiency – Speed up charting, streamline treatment planning, and reduce front-back handoffs
- Revenue Cycle Management – Prevent claim rejections, spot billing issues early, and collect with confidence
- Patient Experience – Smooth out check-in, reduce no-shows, and strengthen loyalty through better engagement
You’ll leave with actionable tools, insider tips, and a renewed sense of control over your workflows.
Pam Strahs
Practice Consultant II Instructor
Henry Schein One
Pam Strahs’ passion for dentistry began as a dental assistant in the 1980’s. Shortly thereafter, she was offered the opportunity to manage a general practice in Southern California, where she spent 22 years as their Practice Administrator. With her strong desire for continued personal growth and development, she certified as a Dentrix Trainer, and started her own Consulting Practice specializing in Staff Development. Pam is truly passionate about what she does and loves sharing her 35+ years of Industry knowledge to assist practices with increasing revenue, patient retention, decreasing staff turnover, and empower them to make decisions and take actions that bring them closer to their ultimate vision of growth and success.
Sherry Rojas
Practice Consultant II Instructor
Henry Schein One
With over 30 years in the dental field, Sherry Rojas brings deep expertise in helping practices unlock the potential of their data to boost efficiency and profitability. Starting her career in San Diego as an administrative and clinical assistant, she quickly advanced to managing a busy esthetic and restorative practice in Beverly Hills. This hands-on experience, paired with her academic achievements—a bachelor’s from UC San Diego and a master’s from Alliant International University—shaped her passion for education. As a Certified Trainer for 17 years, Sherry excelled in sharing her insights and empowering dental teams. Her certifications in digital marketing from the Digital Marketing Institute and the American Marketing Association now allow her to bridge the gap between digital strategies and patient growth, guiding practices to connect with patients effectively and thrive in today’s competitive landscape.
Katrina Beason
Practice Consultant II Instructor
Henry Schein One
With over fifteen years of experience in the dental industry, Katrina Beason brings knowledge and expertise to her role as a Henry Schein One Practice Consultant. Katrina began her career as a front office team member, where she developed a strong understanding of the processes essential to delivering optimal patient care. After graduating cum laude from The University of Alabama, she transitioned into managing a multi-doctor practice, gaining invaluable insight into the administrative and operational functions that drive a practice’s success. Katrina enjoys partnering with dental professionals to achieve measurable improvements in Key Performance Indicators (KPIs), ultimately contributing to efficiency and long-term success.
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Contains 2 Component(s)
What if a single sentence could boost morale, improve communication, and strengthen team culture? In Power Bite #4, Penny shares a simple yet powerful way to lead with gratitude and create positive ripples throughout your practice. Watch now and use the Power Sheet to take action.
Think about a calm lake and the ripple that spreads when you toss in a pebble. That’s what appreciation can do in your dental practice — create waves of connection, trust, and positivity from one small act of recognition.
In this week’s Power Bite, we’re diving into the Appreciation Formula — a simple structure for giving meaningful, specific recognition to your team members.
Why? Because as a dental office manager, you set the tone. And when you lead with gratitude, it spreads. One person feels seen, valued, and energized… then they pay it forward. That’s how a strong culture grows.
Penny Reed
Vice President of Membership and Events
AADOM
Penny Reed is a speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams to increase their performance and create an office culture where the entire team looks forward to coming to work.
Penny has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2017. She is a member of the Speaking Consulting Network, the National Speakers’ Association, and the American Association of Dental Office Managers.
Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah.
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Contains 3 Component(s), Includes Credits
Lead, manage, and communicate intuitively to improve your culture, team agreements, personal effectiveness, and productivity.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
The workforce has changed, and we must adapt our leadership communication if we want our teams to perform at a high level, communicate maturely, and think for themselves. If your team struggles with turnover, low performance, negativity, petty conflicts, or a lack of focus…a total team transformation is easier and faster than you think IF your leaders have mastered three critical leadership conversations.
Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, believes personal leadership and high-performing teams are created with clear and inspirational communication from their leaders. She adamantly rejects stale methods of leadership thinking and canned scripts and shares a fresh, instinctive approach to building a team that thrives. Lead, manage, and communicate intuitively to improve your culture, team agreements, personal effectiveness, and productivity. She will teach and demonstrate how the new science around coaching, feedback, and leadership can give a huge business advantage in a highly competitive employment and business environment. You and your team will never be the same again—no more excuses and no more limits.
Course Learning Objectives:
In this course, students will be able to:
- Strengthen their leadership communication using three distinct conversations
- Engage in more successful Courageous Conversations with team members using a simple 4-step framework
- Lead and coach others to unlock their potential and create more alignment and accountability
Katherine Eitel-Belt
LionSpeak
Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach, best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.
Whether communicating from a treatment room, consult room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.
Katherine is a Certified Speaking Professional (CSP), an earned designation of the National Speakers Association achieved by less than 10% speakers worldwide and she is one of only nine dental professionals to hold the certification.She is a Speaking Consulting Network founding member, past president of the Academy of Dental Management Consultants, and recipient of the SCN Linda Miles Spirit Award.
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Contains 2 Component(s)
Power Bite 3 is all about leading with purpose. In this quick video, AADOM’s Penny Reed shares how a clear, shared practice vision can align your team, inspire better patient care, and strengthen culture. Revisit your current vision—or create one together—and bring it to life in daily huddles and conversations. Use the Power Sheet in the AADOM eCampus to guide your team and take action.
Ready to energize your team with purpose and clarity?
In this 3-minute Power Bite, AADOM’s EVP Penny Reed shares how to go beyond a mission statement and bring real vision into your daily practice culture. Learn how a clear, shared vision can align your team, elevate patient care, and ignite leadership at every level.
You’ll discover:
- Why vision matters more than ever
- Real-world examples you can adapt for your team
- Simple ways to bring your practice vision to life—starting todayDon’t forget to download the Power Sheet in the AADOM Member eCampus to guide a meaningful team conversation and put this Power Bite into action.
Let’s inspire—not just manage—our teams. Start with vision. Share it daily.
#DentalLeadership #AADOMPowerBites #PracticeVision #DentalOfficeManager #TeamInspiration #DentalPracticeGrowth #AADOM
Penny Reed
Vice President of Membership and Events
AADOM
Penny Reed is a speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams to increase their performance and create an office culture where the entire team looks forward to coming to work.
Penny has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2017. She is a member of the Speaking Consulting Network, the National Speakers’ Association, and the American Association of Dental Office Managers.
Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah.
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Contains 3 Component(s), Includes Credits
Learn how to streamline your processes, avoid compliance pitfalls, and protect your office from costly errors.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
A straightforward, office-manager-focused session covering the most common questions about credit card, ACH, and insurance payments. Learn how to streamline your processes, avoid compliance pitfalls, and protect your office from costly errors.
Course Learning Objectives:
- How to optimize credit card, insurance, and ACH payments
- The truth about surcharge programs and other options
- What PCI DSS 4.0 means for your practice (and how it’s different from HIPAA)
Steven Pishko
A veteran of the merchant services industry, Steven Pishko helps dental practices find efficiencies and maximum profit within their payment systems. He has worked with Merchant Advocate since 2017. Steven teaches and consults on all aspects of electronic payments, systems, and how to save money to increase profits. Steven is honored to be working with the AADOM tribe.
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Contains 3 Component(s), Includes Credits
Join us for an honest and inspiring discussion on one of the toughest challenges in dental practice management: keeping great team members.
DISTINCTIONcast
Expert dental management knowledge from AADOM Distinction holders. 30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.
Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)
Join us for an honest and inspiring discussion on one of the toughest challenges in dental practice management: keeping great team members. In this special Power Panel, AADOM favorite Penny Reed will moderate a dynamic conversation with three powerhouse AADOM distinction holders—Teresa, Brandi, and Rebecca—as they share what’s really working in their practices when it comes to team loyalty, appreciation, and leadership growth.
They’ll answer key questions like:
- What makes team members excited to stay
- How to show appreciation that truly matters
- What they’ve learned (the hard way) about turnover
- Mistakes to avoid when trying to lead with gratitude
Whether you’re dealing with turnover now or planning ahead, you’ll leave with real-world insight from managers who’ve been there, made mistakes, and come out stronger—with teams that trust them.
Panel Moderator: Penny Reed Panelists: Teresa Spence, DAADOM, Brandi Williams, MAADOM, and Rebecca Herring, MAADOM – All AADOM distinction holders and respected practice leaders
This is more than a conversation—it’s a chance to rethink how you lead, recognize, and retain.
Don’t miss this Power Panel packed with honesty, experience, and practical takeaways you can apply right away.
Sponsored by: CEDR HR Solutions
Teresa Spence
Teresa Spence, DAADOM, has worked in dentistry for over 30 years, and it continues to be her lifelong passion. She currently works with Amelia Dental Group as their Practice Administrator in a practice of 4-dentist, 10-dental assistant, 9-hygienst and 10 administrative team members. After her first experience at an AADOM conference in 2011, she helped to develop the AADOM Northeast Florida AADOM Chapter. Teresa earned her AADOM Fellowship (FAADOM) in 2012 and her AADOM Mastership (MAADOM) in 2020. In September of 2021 Teresa was inducted into the first class AADOM Diplomates (DAADOM). She has twice received the AADOM Office Manager of Distinction award prior to being named the 2021Practice Administrator of the Year. Teresa enjoys spending time with family and friends, volunteering in her community and is very involved in her local church.
Brandi Williams
Brandi Williams, MAADOM, is the founding president of the Oklahoma Society of Dental Professionals, an endorsed Dental Professional Learning Network by the American Association of Dental Office Management (AADOM), and a proud member of Women in DSO.
As Chief Growth Officer at Catalyst Dental Allies, a mid-size DSO in Oklahoma, Brandi has played a pivotal role in the company’s remarkable expansion from just four clinics in 2017 to forty-six clinics today, encompassing both specialty and general dental practices. Her 30-year tenure in the dental industry has been marked by a deep commitment to building successful practices and cultivating empowered teams. Known for her adaptability and results-driven approach, Brandi consistently exceeds financial and operational goals, championing innovative growth strategies in the ever-evolving dental landscape.
Brandi blends her appreciation for group practice with her AADOM passion, fostering collaboration and synergy between these two aspects.
Rebecca Herring
Rebecca Herring is a seasoned dental coach with over 25 years of hands-on experience in the dental industry, a journey that began in her youth while accompanying her father, a dentist, on humanitarian trips to Guadalajara. During these early experiences, Rebecca discovered the transformative power of dentistry and the importance of compassionate care. Her dedication to making a difference has only deepened since, and today, she empowers dental teams and professionals to unlock their full potential, ensuring they are in roles that not only fit their skills but fuel their passion.
Rebecca is known for her approachable, down-to-earth coaching style. She understands the complexities of running a dental practice and strives to make each team member feel valued, supported, and heard. Her genuine care for others shines through in her work, whether she’s helping a practice streamline workflows, develop leadership skills, or enhance patient care. With expertise in leadership development, standard operating procedures, and team dynamics, Rebecca helps dental offices achieve operational efficiency while creating a positive and motivated workplace culture.
Rebecca believes that at the heart of every successful practice is a unified, empowered team. By fostering open communication and trust, she creates an environment where dental professionals can thrive. Her personalized coaching approach focuses on strengthening team relationships, improving workflows, and reducing errors, all of which lead to an exceptional patient experience and a stronger, more productive practice.
As Vice President of the Denver DPLN network, sponsored by AADOM, Rebecca is at the forefront of dental office management. Her commitment to professional development is reflected in her achievements as a lifetime member of the American Academy of Dental Office Management (AADOM), where she earned her Fellowship in 2023, her Mastership in 2024, and is on track to receive the prestigious Diplomate designation in 2025.
Her deep understanding of dental practice management is further enriched by her active involvement with leading industry organizations such as Women in DSO, Dental Entrepreneur Women (DeW), and the Academy of Dental Management Consultants (ADMC). These affiliations keep her well-connected with the latest industry trends and best practices, ensuring her coaching clients benefit from cutting-edge insights.
Rebecca’s approachability and wealth of knowledge extend to her role as co-host of the "Dental Decoders Podcast," where she brings her down-to-earth wisdom and practical solutions to listeners. In the podcast, she and her guests—industry leaders, coaches, and mentors—decode the challenges of dental practice management and provide actionable strategies to help teams and practice owners overcome obstacles and thrive.
One of Rebecca’s key areas of focus is helping practices build their “dream team” through the implementation of virtual assistants. She offers a step-by-step guide on how to leverage offshore support staff to reduce operational costs, enhance productivity, and scale a practice with ease. Her strategic approach helps dental teams stay agile and competitive while improving patient care.
Outside of her coaching practice, Rebecca finds joy in her family and the great outdoors. She and her husband, Chris, enjoy an active lifestyle in Colorado, where they embrace the changing seasons with activities like camping, hiking, paddleboarding, snowboarding, and ice climbing. Together, they raise seven children and are eagerly awaiting the arrival of their second grandchild in 2025. Rebecca’s personal life mirrors the values she brings to her professional world—balance, passion, and a commitment to growth and adventure.
With her vast experience, approachable demeanor, and unwavering dedication to helping others succeed, Rebecca Herring is not just a coach but a trusted partner in transforming dental practices from the inside out.
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Contains 2 Component(s)
Learn how to Catch the Cancel with confidence! In this quick Power Bite, AADOM’s Penny Reed shares a fun, memorable strategy to stop saying “That’s OK” when patients cancel—and start leading the conversation instead. Watch now and download the Power Sheet to put it into practice!
When a patient cancels last-minute, what’s your first response?
If your go-to line is “That’s OK,” it might be time for a reset.
Welcome to the very first edition of AADOM’s brand-new Power Bites series—quick, power-packed videos designed to help you strengthen your leadership skills, build a stronger team, and tackle everyday practice challenges with confidence. Each video is under five minutes and comes with a downloadable Power Sheet to help you share what you’ve learned and take action right away.
In this kick-off video, AADOM’s Executive VP Penny Reed dives into one of the most common (and costly) habits in dental offices: reflexively saying “That’s OK” when a patient cancels on short notice.
But is it really OK?
This Power Bite introduces a fun, memorable way to interrupt your own reaction and shift into curiosity instead of compliance. With a playful nod to iconic characters like Mrs. Doubtfire or Julia Childs, Penny shows you how to break the pattern, reset the tone, and lead the conversation with confidence.
Why it matters? Because how you handle cancellations affects your schedule, production—and your practice culture.
You’ll learn:
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Why “That’s OK” sends the wrong message (even if you mean well)
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How to build a simple script that supports your patients and your practice
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A quick, quirky thought pattern interrupt you won’t forget (seriously—just try it!)
Don’t forget your Power Sheet!
Use it to role-play with your team, reflect on your own habits, and start shifting your language right away.
Power Bites are included with your AADOM membership and available anytime on eCampus. Look for a new one in your inbox each week—and start powering up your practice, one bite at a time.
Penny Reed
Vice President of Membership and Events
AADOM
Penny Reed is a speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams to increase their performance and create an office culture where the entire team looks forward to coming to work.
Penny has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2017. She is a member of the Speaking Consulting Network, the National Speakers’ Association, and the American Association of Dental Office Managers.
Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah.
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