Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Strong systems create strong practices. This session focuses on how intentional patient agreements, clear definitions, and consistent tracking help dental teams communicate more effectively, retain patients, and protect practice culture. Designed for both doctors and team members, this presentation blends motivation with instruction to support sustainable practice growth.

Course Learning Objectives:

• Define “inactive patient” using clear, non-time-based criteria to improve accuracy and consistency within the practice.
• Explain the role of patient agreements in setting expectations, supporting accountability, and reducing misunderstandings.
• Identify common reasons patients leave a dental practice and recognize opportunities to improve retention through better communication.
• Demonstrate how to ask effective, non-defensive questions to gain insight into patient decisions and strengthen relationships.
• Implement a simple tracking system to document why patients become inactive and use that data to improve practice systems.
• Apply communication strategies that acknowledge patients, build trust, and support long-term patient retention.

Available to AADOM Members. If you are not a member yet, click HERE to see the options for becoming part of the AADOM Tribe. 

Certificate not available for on-demand viewing.

AI-driven workflows are already reshaping how dental offices run. This AADOM Certificate Course, sponsored by Henry Schein One, shows Dentrix users how to put those capabilities to work in real, practical ways.

Designed for office managers and admin teams, this two-hour virtual training focuses on simplifying daily workflows, reducing manual tasks, and improving patient experience, collections, and reporting.

We’ll break it down into three key areas that impact your practice every day:
1. Patient Experience: Streamline scheduling, communication, and follow-up to keep patients engaged—without adding tasks.
2. Revenue Cycle: Improve eligibility, claims, and collections to get paid faster with less manual effort.
3. Analytics & Insights: Understand your numbers, spot issues sooner, and uncover opportunities using Dentrix reports.

You can expect a practical, real-world session designed for teams who want to stay ahead—without feeling overwhelmed by change.

Because today, it’s not just about working more efficiently. It’s about working with intelligence built in.

What You’ll Learn:

• Spot workflow issues that slow down scheduling, check-in, and patient communication
• Improve eligibility checks, claims, and collections using Dentrix best practices
• Know which Dentrix reports matter—and how to use them
• Make small workflow and reporting changes that save time and reduce admin work

You’re in Dentrix all day—let’s make it easier, faster, and actually work for you.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  60 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

In today’s fast-paced dental environment, professionalism is more than appearance—it’s the foundation of trust, communication, and operational excellence. The Professionalism Reset equips dental teams with practical strategies to eliminate communication breakdowns, strengthen accountability, and elevate the patient experience.

This program introduces a “Direct-to-Source” communication culture, empowering teams to reduce workplace conflict, prevent triangulation, and improve efficiency through proven frameworks such as SBAR (Situation, Background, Assessment, Recommendation). Attendees will also learn how to standardize verbal skills using “value-based vocabulary” to enhance patient trust and case acceptance.

From establishing clear digital and social media boundaries to implementing measurable accountability through KPIs, this course connects professional behavior directly to practice success. With actionable tools, scripts, and systems, participants will leave prepared to create a more predictable, respectful, and high-performing dental team.

Learning Objectives:

• Identify common sources of communication breakdown, including triangulation and communication silos, within a dental practice.
• Demonstrate the use of the SBAR (Situation, Background, Assessment, Recommendation) framework to communicate clinical and administrative concerns effectively.
• Implement a “Direct-to-Source” communication protocol to resolve team conflicts and improve workflow efficiency.
• Differentiate between transactional and value-based language and apply value-driven vocabulary to enhance patient understanding and case acceptance.
• Apply standardized verbal skills and hand-off techniques to improve collaboration between clinical and administrative team members.
• Recognize appropriate professional boundaries related to digital communication and social media to maintain HIPAA compliance and protect the practice’s reputation.
• Develop at least one measurable Key Performance Indicator (KPI) related to professionalism and track its impact on individual or team performance.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Dental administrative and clinical staff play a crucial role in ensuring patient safety and minimizing legal exposure in the dental practice. But are you aware of just how significant your impact is?

Get a clear understanding of your role in risk management and explore how your daily actions can influence the outcome of potential legal claims. From hiring and training to compliance, documentation and communication, we’ll explore the touchpoints where dental administrators can either help prevent or inadvertently contribute to professional liability.

You’ll learn foundational legal concepts, including what happens during a malpractice case and how dental staff may be named or involved in litigation. Through real-world closed claim case studies, you’ll analyze what went wrong, how outcomes were affected, and what practical strategies could have changed the story.

You’ll leave this session empowered with concrete tools to reduce personal and practice liability — while protecting patient care and your professional reputation.

Don’t be blind to potential risks. Learn how you can avoid liability for the practice and yourself.

Learning Objectives:

• Describe how dental administrators contribute to patient safety and legal risk
• Identify key stages of litigation where dental staff may be involved
• Apply real-world risk management strategies learned from closed professional liability claims

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Office managers are expected to understand practice financial performance, yet few have ever been formally taught how to interpret the numbers that drive billing success. This course is designed to close that gap. In this practical and highly actionable session, attendees will learn the specific revenue and billing metrics they should be able to confidently explain without pulling reports or guessing. We will break down what each number means, what healthy versus unhealthy performance looks like, and how to quickly identify where breakdowns are occurring across insurance verification, claim submission, payment posting, denials, insurance aging, patient aging, and collections. Attendees will gain clarity on how to evaluate billing performance at a leadership level without needing to personally work claims or payments. This course focuses on oversight, accountability, and confidence, empowering office managers to lead billing conversations with doctors and teams, identify revenue risk early, and know exactly what to address when numbers are off. This session is designed to be implemented immediately in any practice environment, whether billing is handled in-house, outsourced, or hybrid.

Learn how to find hidden billing leaks, fix them fast, and lead your practice’s revenue with confidence using the numbers that matter.

Course Learning Objectives:

• Identify the key billing and financial metrics office managers are expected to know
• Interpret what each metric indicates about practice revenue health
• Recognize early warning signs of billing breakdowns before revenue is lost
• Determine which billing area to address first when performance is off
• Confidently explain billing performance to doctors and leadership
• Apply a repeatable monthly review process to evaluate billing success

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Join Reach CEO Cory Pinegar for an engaging conversation that uncovers the facts and myths about Virtual Assistants (VAs) in dentistry. In "The Good, The Bad, and The Ugly of Hiring Virtual Assistants", you'll explore how VAs can help dental practices increase productivity, lower costs, improve profitability, and elevate patient care. Additionally, Cory will address common concerns, including onboarding, communication, and team integration. This webinar provides valuable, practical insights to help you assess whether VAs are the right fit for your practice.

Front desks aren’t underperforming. They’re overloaded. The system is built to miss calls. The right support changes that.

Learning Objectives:

• Understand the Roles of Virtual Assistants (VAs): Identify the key responsibilities and functions of VAs in a dental practice setting.
• Evaluate the Benefits of VAs in Dental Practices: Analyze how VAs can improve productivity, reduce costs, and enhance patient care.
• Address Common Concerns About VAs: Recognize common misconceptions and challenges and learn strategies for overcoming them.
• Implement Effective VA Integration Strategies: Explore best practices for successfully integrating VAs into existing dental teams and workflows.
• Assess the Financial Impact of VAs: Examine VAs' cost-saving potential and role in mitigating rising operational expenses in dental practices.
• Making the Right Choice: Equip participants with insights to determine whether VAs are the right solution for their practice.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Many practices believe their biggest hiring challenge is a lack of candidates. In reality, most hiring struggles stem from internal gaps. Great candidates aren't only looking at your job ad, they're looking at the company as a whole. They want to work with and represent the best of the best offices in town. In this webinar, we'll discuss how to increase the odds of finding top talent for your office from external and internal sources!

Course Learning Objectives:

• Diagnose why strong candidates are not applying. 
• Recognize where misalignment between expectations and reality exists.
• Build a simple framework for improving hiring outcomes and a path for future hires as well!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Most dental practices and groups are operating under the illusion of integration. You’ve been told software "talks" to each other, yet your front desk still spends hours on manual double-entry, ledger reconciliation, and chasing sync errors. 

This webinar will show how fixing interoperability issues related to your membership solution can save time, reduce manual work, and improve data trust across your practice.

What becomes possible when your systems don’t just integrate, but truly interoperate in real time? Register to find out.

Learning Objectives:

• The Integration Audit: Break down the technical differences between legacy "syncing" and modern API-first architecture.
• Operational De-risking: A checklist to identify manual touch-points in your current membership workflow that lead to ledger errors and insurance bloat.
• The Real-Time Standard: A live breakdown of the Clerri and Opendental embedded workflow as a case study in modern interoperability.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  60 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for 1 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Exceptional leadership isn’t about “filling cavities” or applying quick fixes; it’s about building a solid foundation where your team can thrive. Understanding learning styles is the key to unlocking your team’s potential, enhancing communication, and creating harmony in your practice.

In this session, you’ll explore the “root cause” of team dynamics: how your learning style impacts your leadership and how to adapt to your team’s strengths. Is Sarah, your hands-on assistant, a “Doer” who thrives in action? Or is Jill, your steady hygienist, the “Problem Solver” who keeps her cool under pressure? By tailoring your leadership approach to match their learning styles, you’ll boost productivity and create a team that runs smoother than a freshly tuned handpiece.

Blending humor, hands-on strategies, and leadership tools, this session will leave you ready to inspire your team and drive results the moment you return to your practice.

Why Watch?:

Leadership isn’t just about managing, it’s about inspiring. Gain practical tools to close leadership gaps, reduce inefficiencies, and create a productive, collaborative team dynamic. Join us and crown your leadership with skills that will make your team and your practice smile!

Learning Objectives:

• Identify your learning style and how it influences your leadership approach.
• Learn techniques to uncover and adapt to your team members’ learning preferences.
• Explore strategies to boost team engagement, communication, and productivity.
• Address common challenges with practical, team-centered solutions.
• Walk away with actionable tools that will elevate your leadership game on Monday morning.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

When was the last time you negotiated with insurance payers? Has your practice lost revenue due to improperly submitted claims? If you are struggling with insurance reimbursement issues, you are not alone. According to a recent ADA study, 49.2% of dental practices report insurance reimbursement and delayed/denied payment as a challenge. Attend this webinar to learn from a Patterson Dental Navigate Business Services partner and expert in the dental industry how to optimize your insurance reimbursement and maximize your insurance revenue.

To thrive in the competitive dental landscape, mastering dental PPO fee negotiation, dental network credentialing, insurance verification, and dental billing is paramount. By attending this presentation, you will gain comprehensive insights and actionable strategies to navigate these crucial elements successfully.

Learning Objectives:

• Steps to maximize insurance revenue
• Common errors and roadblocks in revenue cycle management
• Dental billing best practices