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Contains 3 Component(s), Includes Credits
Lead, manage, and communicate intuitively to improve your culture, team agreements, personal effectiveness, and productivity.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
The workforce has changed, and we must adapt our leadership communication if we want our teams to perform at a high level, communicate maturely, and think for themselves. If your team struggles with turnover, low performance, negativity, petty conflicts, or a lack of focus…a total team transformation is easier and faster than you think IF your leaders have mastered three critical leadership conversations.
Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, believes personal leadership and high-performing teams are created with clear and inspirational communication from their leaders. She adamantly rejects stale methods of leadership thinking and canned scripts and shares a fresh, instinctive approach to building a team that thrives. Lead, manage, and communicate intuitively to improve your culture, team agreements, personal effectiveness, and productivity. She will teach and demonstrate how the new science around coaching, feedback, and leadership can give a huge business advantage in a highly competitive employment and business environment. You and your team will never be the same again—no more excuses and no more limits.
Course Learning Objectives:
In this course, students will be able to:
- Strengthen their leadership communication using three distinct conversations
- Engage in more successful Courageous Conversations with team members using a simple 4-step framework
- Lead and coach others to unlock their potential and create more alignment and accountability
Katherine Eitel-Belt
LionSpeak
Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach, best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.
Whether communicating from a treatment room, consult room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.
Katherine is a Certified Speaking Professional (CSP), an earned designation of the National Speakers Association achieved by less than 10% speakers worldwide and she is one of only nine dental professionals to hold the certification.She is a Speaking Consulting Network founding member, past president of the Academy of Dental Management Consultants, and recipient of the SCN Linda Miles Spirit Award.
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Contains 4 Product(s) 1 new product(s) added recently
Power Bites are quick, 3-minute leadership videos for dental office managers, packed with expert tips and motivation. Each one includes a downloadable Power Sheet to help you take action with your team. Delivered weekly in your AADOM Insider and available anytime on eCampus.
Power Bites are quick, power-packed leadership videos created by AADOM specifically for busy dental office managers. Each video is under three minutes and delivers expert tips, motivational insights, or practical strategies you can use right away to lead your team and grow your practice.
Every Power Bite also comes with a downloadable Power Sheet—a simple worksheet to help you share the concept with your team, spark discussion, and put the idea into action.
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Contains 3 Component(s), Includes Credits
Learn how to streamline your processes, avoid compliance pitfalls, and protect your office from costly errors.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
A straightforward, office-manager-focused session covering the most common questions about credit card, ACH, and insurance payments. Learn how to streamline your processes, avoid compliance pitfalls, and protect your office from costly errors.
Course Learning Objectives:
- How to optimize credit card, insurance, and ACH payments
- The truth about surcharge programs and other options
- What PCI DSS 4.0 means for your practice (and how it’s different from HIPAA)
Steven Pishko
A veteran of the merchant services industry, Steven Pishko helps dental practices find efficiencies and maximum profit within their payment systems. He has worked with Merchant Advocate since 2017. Steven teaches and consults on all aspects of electronic payments, systems, and how to save money to increase profits. Steven is honored to be working with the AADOM tribe.
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Contains 3 Component(s), Includes Credits
Join us for an honest and inspiring discussion on one of the toughest challenges in dental practice management: keeping great team members.
DISTINCTIONcast
Expert dental management knowledge from AADOM Distinction holders. 30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.
Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)
Join us for an honest and inspiring discussion on one of the toughest challenges in dental practice management: keeping great team members. In this special Power Panel, AADOM favorite Penny Reed will moderate a dynamic conversation with three powerhouse AADOM distinction holders—Teresa, Brandi, and Rebecca—as they share what’s really working in their practices when it comes to team loyalty, appreciation, and leadership growth.
They’ll answer key questions like:
- What makes team members excited to stay
- How to show appreciation that truly matters
- What they’ve learned (the hard way) about turnover
- Mistakes to avoid when trying to lead with gratitude
Whether you’re dealing with turnover now or planning ahead, you’ll leave with real-world insight from managers who’ve been there, made mistakes, and come out stronger—with teams that trust them.
Panel Moderator: Penny Reed Panelists: Teresa Spence, DAADOM, Brandi Williams, MAADOM, and Rebecca Herring, MAADOM – All AADOM distinction holders and respected practice leaders
This is more than a conversation—it’s a chance to rethink how you lead, recognize, and retain.
Don’t miss this Power Panel packed with honesty, experience, and practical takeaways you can apply right away.
Sponsored by: CEDR HR Solutions
Teresa Spence
Teresa Spence, DAADOM, has worked in dentistry for over 30 years, and it continues to be her lifelong passion. She currently works with Amelia Dental Group as their Practice Administrator in a practice of 4-dentist, 10-dental assistant, 9-hygienst and 10 administrative team members. After her first experience at an AADOM conference in 2011, she helped to develop the AADOM Northeast Florida AADOM Chapter. Teresa earned her AADOM Fellowship (FAADOM) in 2012 and her AADOM Mastership (MAADOM) in 2020. In September of 2021 Teresa was inducted into the first class AADOM Diplomates (DAADOM). She has twice received the AADOM Office Manager of Distinction award prior to being named the 2021Practice Administrator of the Year. Teresa enjoys spending time with family and friends, volunteering in her community and is very involved in her local church.
Brandi Williams
Brandi Williams, MAADOM, is the founding president of the Oklahoma Society of Dental Professionals, an endorsed Dental Professional Learning Network by the American Association of Dental Office Management (AADOM), and a proud member of Women in DSO.
As Chief Growth Officer at Catalyst Dental Allies, a mid-size DSO in Oklahoma, Brandi has played a pivotal role in the company’s remarkable expansion from just four clinics in 2017 to forty-six clinics today, encompassing both specialty and general dental practices. Her 30-year tenure in the dental industry has been marked by a deep commitment to building successful practices and cultivating empowered teams. Known for her adaptability and results-driven approach, Brandi consistently exceeds financial and operational goals, championing innovative growth strategies in the ever-evolving dental landscape.
Brandi blends her appreciation for group practice with her AADOM passion, fostering collaboration and synergy between these two aspects.
Rebecca Herring
Rebecca Herring is a seasoned dental coach with over 25 years of hands-on experience in the dental industry, a journey that began in her youth while accompanying her father, a dentist, on humanitarian trips to Guadalajara. During these early experiences, Rebecca discovered the transformative power of dentistry and the importance of compassionate care. Her dedication to making a difference has only deepened since, and today, she empowers dental teams and professionals to unlock their full potential, ensuring they are in roles that not only fit their skills but fuel their passion.
Rebecca is known for her approachable, down-to-earth coaching style. She understands the complexities of running a dental practice and strives to make each team member feel valued, supported, and heard. Her genuine care for others shines through in her work, whether she’s helping a practice streamline workflows, develop leadership skills, or enhance patient care. With expertise in leadership development, standard operating procedures, and team dynamics, Rebecca helps dental offices achieve operational efficiency while creating a positive and motivated workplace culture.
Rebecca believes that at the heart of every successful practice is a unified, empowered team. By fostering open communication and trust, she creates an environment where dental professionals can thrive. Her personalized coaching approach focuses on strengthening team relationships, improving workflows, and reducing errors, all of which lead to an exceptional patient experience and a stronger, more productive practice.
As Vice President of the Denver DPLN network, sponsored by AADOM, Rebecca is at the forefront of dental office management. Her commitment to professional development is reflected in her achievements as a lifetime member of the American Academy of Dental Office Management (AADOM), where she earned her Fellowship in 2023, her Mastership in 2024, and is on track to receive the prestigious Diplomate designation in 2025.
Her deep understanding of dental practice management is further enriched by her active involvement with leading industry organizations such as Women in DSO, Dental Entrepreneur Women (DeW), and the Academy of Dental Management Consultants (ADMC). These affiliations keep her well-connected with the latest industry trends and best practices, ensuring her coaching clients benefit from cutting-edge insights.
Rebecca’s approachability and wealth of knowledge extend to her role as co-host of the "Dental Decoders Podcast," where she brings her down-to-earth wisdom and practical solutions to listeners. In the podcast, she and her guests—industry leaders, coaches, and mentors—decode the challenges of dental practice management and provide actionable strategies to help teams and practice owners overcome obstacles and thrive.
One of Rebecca’s key areas of focus is helping practices build their “dream team” through the implementation of virtual assistants. She offers a step-by-step guide on how to leverage offshore support staff to reduce operational costs, enhance productivity, and scale a practice with ease. Her strategic approach helps dental teams stay agile and competitive while improving patient care.
Outside of her coaching practice, Rebecca finds joy in her family and the great outdoors. She and her husband, Chris, enjoy an active lifestyle in Colorado, where they embrace the changing seasons with activities like camping, hiking, paddleboarding, snowboarding, and ice climbing. Together, they raise seven children and are eagerly awaiting the arrival of their second grandchild in 2025. Rebecca’s personal life mirrors the values she brings to her professional world—balance, passion, and a commitment to growth and adventure.
With her vast experience, approachable demeanor, and unwavering dedication to helping others succeed, Rebecca Herring is not just a coach but a trusted partner in transforming dental practices from the inside out.
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Contains 3 Component(s), Includes Credits
From the front lines to regional leadership—this session is your roadmap to rising in dental practice management.
DISTINCTIONcast
Expert dental management knowledge from AADOM Distinction holders. 30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.
Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)
From the front lines to regional leadership—this session is your roadmap to rising in dental practice management. Brandi Williams, MAADOM shares her personal journey from Office Manager to Regional Manager, delivering actionable strategies to help you take the next step in your career with clarity and confidence.
In this empowering presentation, you’ll learn how to:
- Cultivate the leadership skills that inspire high-performing teams
- Transition your mindset from doer to strategic leader
- Leverage operations and key metrics to drive practice growth
- Build mentorship connections that unlock career opportunities
Whether you’re aspiring to grow within your current role or ready to level up to regional management, this session will help you lead with purpose, data, and direction.
Bonus: Get Brandi’s favorite resources for leadership development, mentorship, and operational excellence.
Brandi Williams
Brandi Williams, MAADOM, is the founding president of the Oklahoma Society of Dental Professionals, an endorsed Dental Professional Learning Network by the American Association of Dental Office Management (AADOM), and a proud member of Women in DSO.
As Chief Growth Officer at Catalyst Dental Allies, a mid-size DSO in Oklahoma, Brandi has played a pivotal role in the company’s remarkable expansion from just four clinics in 2017 to forty-six clinics today, encompassing both specialty and general dental practices. Her 30-year tenure in the dental industry has been marked by a deep commitment to building successful practices and cultivating empowered teams. Known for her adaptability and results-driven approach, Brandi consistently exceeds financial and operational goals, championing innovative growth strategies in the ever-evolving dental landscape.
Brandi blends her appreciation for group practice with her AADOM passion, fostering collaboration and synergy between these two aspects.
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Contains 3 Component(s), Includes Credits
Walk through how to effectively manage office closures, address employee concerns about pay and time off, and navigate tricky remote work requests.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
As an office manager, you’re the go-to person when unexpected challenges arise—including severe weather that forces your practice to close. Making the right call and handling the aftermath requires quick thinking, clear communication, and a solid understanding of pay policies and workplace expectations. In this webinar, we’ll walk through how to effectively manage office closures, address employee concerns about pay and time off, and navigate tricky remote work requests. You will learn what an ideal inclement weather handbook policy should include and connect that with other benefit options for inclement weather, such as PTO, sick leave, and unemployment. By the end, you'll feel confident in your ability to keep your team informed, compliant, and prepared when the forecast takes a turn for the worse.
Course Learning Objectives:
- Understand how to handle employee pay during closures, including wage and hour laws for exempt and non-exempt employees
- Gain insight into benefit options during weather events, including PTO, sick leave, and unemployment claims
- Learn how to navigate remote work requests, ensuring fairness and compliance when determining whether employees can work from home during a closure
Grace Godlasky
Solution Center Manager
CEDR HR Solutions
Grace is CEDR’s Solution Center Manager and has been helping CEDR members resolve their employee issues for almost ten years. Before managing the Solution Center, she served as a Solution Center Advisor and Compliance Officer. Her favorite areas of human resources are sick leave laws, leave administration, and conflict resolution. Grace graduated cum laude from Georgia State University's School of Law. She currently lives in Yardley, PA with her husband and three children.
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Contains 3 Component(s), Includes Credits
A transformative webinar designed to empower dental professionals and leaders with the mindset and strategies needed to thrive.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Join Dr. Martin Mendelson for a transformative 60-minute webinar designed to empower dental professionals and leaders with the mindset and strategies needed to thrive. With his signature blend of motivational insight and practical advice, Dr. Mendelson will guide you to embrace your journey with clarity and purpose.
Whether you want to strengthen your leadership, improve your goal setting, or navigate everyday challenges with confidence, this session is for you.
Course Learning Objectives:
- Harness the power of optimism to fuel meaningful goals
- Turn challenges into opportunities through resilience
- Set and achieve goals with clarity and intention
- Celebrate wins to drive future success
Dr. Martin Mendelson
Dr. Martin Mendelson, Founder of Metamorphosis Coaching and former Resident Faculty at Spear Education, has nearly 20 years of experience and certifications in Executive Coaching, Team Coaching/Facilitation, Emotional Intelligence, and Happiness Studies. Dr. Mendelson has empowered leaders and teams across North America to excel and thrive. As a captivating speaker, astute coach, and masterful team facilitator, he unleashes the power of his innovative T.E.A.M. approach, guiding clients to shed the burdens of traditional leadership and embrace cohesion for unparalleled business growth and personal fulfillment.
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Contains 3 Component(s), Includes Credits
By implementing a deeper understanding of our patients, effective communication strategies, and evidence-based recommendations, dental professionals can significantly improve the quality of care provided.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Understanding our patients' perspectives can often feel like deciphering a mystery. Their decision-making processes regarding oral care products and treatments are influenced by various factors; including personal beliefs, experiences, and the information they receive. By identifying the key drivers behind their choices, office managers can enhance their effectiveness in providing person-centered care. By implementing a deeper understanding of our patients, effective communication strategies, and evidence-based recommendations, dental professionals can significantly improve the quality of care provided. This approach not only enhances patient outcomes but also strengthens the relationships we build with our patients, fostering loyalty and trust. As champions of prevention, we have the power to make a meaningful impact on our patients' oral health journey.
Course Learning Objectives:
- Understand the various factors influencing patients' decision-making processes regarding oral care products and treatments, including personal beliefs, past experiences, and the information they receive.
- Identify and articulate the key drivers behind patients' choices in oral care, enabling dental professionals to tailor their approaches to meet individual patient needs.
- Implement effective communication strategies that facilitate open dialogue with patients, ensuring their concerns and preferences are understood and addressed. Recognize the importance of building strong, trusting relationships with patients and explore strategies for fostering loyalty and trust in the dental care setting.
- Support evidence-based recommendations in clinical practice to enhance the effectiveness of care provided to patients, thereby improving oral health outcomes. Embrace the role of dental professionals as champions of prevention, understanding how proactive measures can significantly impact patients' oral health journeys and overall well-being.
- Assess how a deeper understanding of patient perspectives and effective communication influences patient satisfaction, adherence to treatment plans, and overall health outcomes.
Beth Jordan, RDH, MS
Beth Jordan, RDH, MS is a graduate of Westbrook College, University of New England, Dental Hygiene where she worked as adjunct clinical faculty for nearly 10 years and now serves on the college’s advisory committee. She worked in private clinical practice until 2001 when she joined the Procter & Gamble Company (Crest Oral-B). Jordan is a member, and Fellow, of ADHA and has served as a state delegate. In 2011, she was recognized in Maine as “RDH of the Year” honored as a “catalyst for professional development.” She has contributed 2 chapters in 2 editions of the Darby Walsh dental hygiene textbook and has lectured to audiences of practicing dental professionals, students, and faculty. She has held several positions for the company and currently is a member of the Global Professional & Scientific Relations team where she serves as a liaison responsible for communications with professional and industry associations, educational institutions, and the dental professional community. She is responsible for maintaining external relationships with professional organizations, key opinion leaders, trade associations, and dental professionals; procuring speakers for continuing-education programs; organizing philanthropic activities; and developing and managing advisory boards. She contributes to scientific dissemination, prevention education and passionately serves P&Gs commitment to oral health and prevention.
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Contains 3 Component(s), Includes Credits
GROW your practice in today’s market despite economic trends and concerns.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
With rising interest rates, inflation, bank failures, and economic concerns, how do you keep your team, your practice, your patients and your case acceptance on track for growth? GROW your practice in today’s market despite economic trends and concerns.
Discover the keys to THRIVE in today’s economy, including:
- 3 changes you need to make NOW in how your practice operates
- WORDS you MUST eliminate from your patient communication vocabulary
- New strategies for financial arrangements that fit today’s consumer mindset
- What every team must do today to GROW in today’s economy
- Addressing your patients’ biggest money concerns
Steven J. Anderson
Steven J. Anderson has worked with professionals around the world to transform their practices, businesses, and their teams to “Top 10% Performance” status with innovative patient service systems that make it easier for patients to say “yes” to treatment. He has worked with some of the biggest names in dentistry to build their practices. His systems transform practices and the people in them.
Steven has been named “Dental Businessman of the Year” by Excellence in Dentistry. He is a founder of the Total Patient Service Institute (www.TotalPatientService.com), Crown Council (www.CrownCouncil.com), the Smiles for Life Foundation (www.SmilesForLife.org) that has raised nearly $50 million dollars for dental and children’s charitable projects around the world.
He is the author of numerous articles and books including: The Culture of Success – 10 Natural Laws for Creating the Place Where Everyone Wants to Work,
He is one of the most prolific entrepreneurs, authors, philanthropists, and presenters in dentistry.
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Contains 3 Component(s), Includes Credits
How to make your practice a top workplace for the dental assistants you want to hire and keep.
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Struggling to find and keep great dental assistants? You’re not alone. Most dental practices need to fill at least one dental assisting position each year, and many struggle to do so. The solution? Becoming the workplace every assistant wants to join.
In this one-hour session, we’ll share insights on how to make your practice a top workplace for the dental assistants you want to hire and keep. You’ll leave this session armed with tips that you can apply immediately. These strategies are based on research and real-world experience.
What you’ll learn:
- Why hiring dental assistants is so challenging – and how to fix it
- What dental assistants value most in a job and an employer
- How to write a compelling job ad that gets results
- Real-world strategies with proven success
- The critical elements of your hiring and retention strategy
With the right approach, your practice can stand out as the place every dental assistant wants to work. Join us to learn how!
Course Learning Objectives: By the end of this session, you’ll be able to:
- Describe the factors contributing to challenges with hiring dental assistants
- List the job factors that matter most to dental assistants
- Explain what dental practices can do to stand out as a top workplace
- Develop job ads that attract dental assistants to apply
- Calculate dental assistant compensation as part of a hiring and retention strategy
Hanna Aronovich
Dental Assisting National Board
Hanna Aronovich, is the Chief Marketing and Strategy Officer of the Dental Assisting National Board (DANB) and its affiliate the DALE Foundation. She has been employed by DANB for over 15 years and by the DALE Foundation since its incorporation in 2010. Previously, she worked at Edelman on public relations and communications campaigns for numerous healthcare clients. She began her career as a writer and editor for business publications and has bachelor’s degree at the University of Illinois at Chicago.
Atia Black
Dental Assisting National Board
Atia Black is the Director of Business Development for the Dental Assisting National Board (DANB) and the DALE Foundation. She has worked as a chairside dental assistant, office manager, and sterilization manager, plus held leadership roles in administration, management, and business development. Atia holds degrees in biology, pre-dental hygiene, and business administration. She earned the Women in Leadership certificate from Utah Valley University.
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