Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This course provides dental professionals with essential training on federal OSHA requirements and their application in the dental practice. Participants will explore key workplace safety regulations, including bloodborne pathogen and hazard communication standards, infection control, personal protective equipment (PPE), and hazard prevention. The course also addresses emergency preparedness and practical strategies for maintaining a safe, compliant workplace for both team members and patients.

Upon completion of this course, participants will be able to:

• Identify OSHA’s role in workplace safety and its impact on healthcare settings.
• Recognize key OSHA regulations relevant to healthcare workers, including bloodborne pathogen and hazard communication standards.
• Apply OSHA requirements for infection control, personal protective equipment (PPE), and hazard prevention.
• Develop an Emergency Action Plan (EAP) that aligns with OSHA’s safety and preparedness guidelines.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Let’s be honest. Every dental office has a mental pile of things everyone knows need to get done…but somehow they never make it to the top of the list.

OSHA training. Equipment maintenance. Team training. Emergency preparedness. Updating office systems. They’re important, but they’re rarely urgent…until suddenly they are.

In this engaging and energetic session, Laura Nelson shares the five areas that dental offices most commonly put off and why delaying them often leads to unnecessary stress, lost production, compliance issues, and frustrated teams.

You’ll walk away with practical strategies, simple action steps, and a renewed motivation to finally tackle the projects that will make your practice stronger, safer, and far less stressful. Expect plenty of laughs, relatable stories, and ideas you can implement as soon as you get back to the office.

Every dental office has that mental pile of 'we'll get to it later' projects — OSHA, equipment maintenance, team training. I'll show you why waiting always costs more than doing, plus simple systems to knock them out before they become a crisis

Course Learning Objectives:

• Recognize the five critical areas dental offices often put off and understand the real cost of waiting until there’s a problem.
• Prioritize and implement simple systems for OSHA compliance, equipment maintenance, and team training that reduce stress and keep the practice running smoothly.
• Leave with practical action steps they can immediately implement to create a safer, more efficient, and better prepared dental practice.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This course provides dental professionals with essential training on federal HIPAA requirements and their application in the dental practice. Participants will explore privacy and security protocols, common causes of HIPAA violations, and practical ways to safeguard protected health information (PHI). The course also addresses employee responsibilities, secure communication practices, breach response, and strategies for reducing compliance risks in everyday practice operations.

Course Learning Objectives:

Upon completion of this course, participants will be able to:

• Apply HIPAA privacy and security protocols in real-world scenarios to protect patient information and prevent violations.
• Analyze common causes of HIPAA violations, both unintentional and deliberate, to determine appropriate preventive measures and corrective actions.
• Develop and implement strategies for safeguarding PHI, including employee training, secure communication practices, and breach response protocols.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The dental hygiene shortage has challenged practices across the country… but is it truly a crisis, or is it an opportunity to rethink how we lead, support, and grow our teams? While workforce shortages may be beyond any one practice’s control, the culture, leadership, and systems within your office are not. 

In this thought-provoking webinar, internationally recognized dental hygienist and practice consultant Katrina Sanders explores the realities behind today’s dental hygiene workforce, separating industry myths from the factors that truly influence recruitment and retention. Participants will examine how workplace culture, communication, leadership, and operational decisions shape the hygienist experience, and ultimately determine whether exceptional clinicians choose to join and remain with a practice. 

Designed specifically for dental office managers and practice leaders, this course shifts the conversation from frustration to opportunity, offering practical insights into the areas where leadership can have the greatest impact. Whether you’re currently navigating staffing challenges or simply looking to build a stronger, more resilient hygiene department for the future, you’ll leave with a fresh perspective on your role in creating an environment where hygienists feel valued, supported, and inspired to thrive. 

Because while no practice can solve the national workforce shortage alone, every practice has the opportunity to become the place where great hygienists want to work. 

Course Learning Objectives:

Upon completion of this course, participants will be able to: 

• Examine the realities behind today’s dental hygiene shortage and separate industry myths from practice-level opportunities.  
• Assess how leadership decisions, workplace culture, and operational processes influence whether hygienists choose to join, and stay, with a practice. 
• Apply leadership strategies that foster an engaged hygiene team, strengthen retention, and position the practice as an employer of choice. 

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

In 2026, dental practices are navigating real economic pressure, and the ones pulling ahead aren't waiting for it to pass.

This session unpacks how top-performing practices are turning proactive financial communication into a competitive edge. We'll dig into the affordability barriers driving declined treatment, the "retailization" of dentistry, and fresh benchmarks from Sunbit's 2026 National Dental Practice Performance Study.

You'll walk away with a clear business case for offering patient financing proactively, a practical understanding of UDAAP compliance risks, and ready-to-use scripts for bringing financing into the conversation earlier.

The bottom line: practice resilience in 2026 comes down to standardizing financial conversations, automating admin workflows, and protecting your team from financing fatigue.

When you remove the friction of 'How will I pay?' at the front desk, you clear the path for the clinical 'yes' in the operatory.

Course Learning Objectives:

• Analyze the 2026 "fiscal squeeze" and its impact on practice margins and overhead inflation
• Evaluate the gap between "proactive" and "reactive" financial communication and its 55% correlation with case acceptance
• Identify UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) compliance risks in patient payment workflows
• Strategize automation/standardization of administrative infrastructure to address staffing and retention challenges

Available to AADOM Members. If you are not a member yet, click HERE to see the options for becoming part of the AADOM Tribe. 

Certificate not available for on-demand viewing.

Dentrix Ascend users have been asking for their own AADOM course—and it’s finally here.

After the success of our Dentrix training, we built this two-hour certificate course specifically for Ascend practices—designed around how you already work in a cloud-based environment.

Because while the goals are the same across every practice—better efficiency, stronger collections, and a better patient experience—how you get there in Dentrix Ascend looks different.

Designed for office managers and admin teams, this session focuses on how to take full advantage of the flexibility, visibility, and streamlined workflows that come with Ascend—without adding more to your plate.

We’ll focus on three key areas that drive everyday success:

1. Patient Experience: Keep scheduling, communication, and follow-up running smoothly with workflows designed to keep everyone in sync 

2. Revenue Cycle: Strengthen eligibility, claims, and collections with more efficient, streamlined processes 

3. Analytics & Insights: Stay on top of performance with clear visibility into what’s happening across your practice

This is a practical, real-world workshop built specifically for how Dentrix Ascend practices operate today. Because getting more from your system shouldn’t mean doing more work.

What You’ll Learn:

• Identify opportunities to streamline scheduling, communication, and front-office coordination within Dentrix Ascend workflows
• Improve eligibility, claims, and collections using more efficient, connected processes
• Understand which Dentrix Ascend reports and dashboards matter—and how to use them for better visibility
• Apply small workflow improvements that reduce manual effort and keep your team running smoothly

This session is about helping your team get more out of Dentrix Ascend—so your workflows run smoother and nothing slips through the cracks.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Every treatment plan represents an opportunity to improve a patient's oral health and quality of life, yet even the best clinical recommendations require effective communication to achieve patient acceptance. 

This course introduces The Winning Case Acceptance Methodology, a practical framework designed to help dental professionals strengthen patient communication, build trust, navigate financial conversations with confidence, and guide patients toward informed treatment decisions.

Participants will explore advanced verbal skills, patient-centered treatment presentation strategies, third-party financing conversations, and the GPS to YES™ methodology to create a consistent and effective case acceptance process that benefits both patients and practice growth.  

Course Learning Objectives:

Upon completion of this course, participants will be able to:

• Demonstrate effective verbal communication techniques that build trust, strengthen patient relationships, and improve treatment acceptance. 
• Apply patient-centered treatment presentation and financial coordination strategies that reduce barriers to care and increase patient confidence.
• Utilize the GPS to YES™ methodology to guide patients through treatment discussions, address objections, and create a consistent case acceptance process. 
• Implement practical follow-up and closing strategies that improve case acceptance while enhancing the overall patient experience.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Effective communication is the foundation of successful teams, strong leadership, and organizational growth. Poor communication can create misunderstandings, limit productivity, damage relationships, and prevent teams from achieving their goals. In today’s fast-paced and often challenging work environment, knowing what to say—and how to say it—can make the difference between a successful conversation and a missed opportunity.

This engaging and interactive course explores the core principles of impactful, respectful communication and provides practical strategies to help participants build stronger connections, navigate difficult conversations, and achieve better results. Participants will learn how to communicate with clarity, confidence, and purpose while developing the skills needed to positively influence others and foster more effective workplace relationships.

Course Learning Objectives:

After completing this course, participants will be able to:

• Recognize the negative impact and potential consequences of ineffective communication.
• Understand the purpose and goals of influential communication.
• Identify the three foundational principles of effective communication.
• Apply six essential communication skills to improve workplace interactions.
• Use communication strategies to build trust, increase influence, and strengthen professional relationships.
• Communicate more effectively to improve teamwork, leadership, and customer service outcomes.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Your practice management software should be one of your greatest operational assets, but is it? In this session, we’ll help you cut through the frustration and take an honest look at whether your current system is working for your team or against it. Through a guided self-assessment, you’ll evaluate your scheduling workflows, revenue cycle processes, and reporting capabilities to determine whether the right move is to optimize, retrain, or explore something new. Walk away with a clear, actionable picture of where your practice stands and what to do next.

Course Learning Objectives:

• Identify operational inefficiencies in scheduling, patient communication, insurance processing, collections, and reporting that may be attributable to underutilization or limitations of their practice management software.
• Distinguish between three common root causes of PMS-related inefficiency — inadequate training, misconfiguration, and software limitations — and determine which applies to their own practice.
• Recognize the warning signs that a practice management system is actively hindering growth, team productivity, or financial performance.
• Apply a structured self-assessment framework to score their current system across key performance areas including revenue cycle automation, integration capabilities, and team adoption.
• Evaluate the risks and requirements of a system transition, including the questions every practice should ask before switching platforms.
• Develop a preliminary action plan — whether that means optimizing their current system, investing in targeted training, or beginning a responsible exploration of alternative solutions.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders. Get "cut to the chase" content designed to provide immediate, impactful education, ideas, and support for dental managers and administrators.

Approved for .50 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Today’s workforce is more diverse than ever, spanning multiple generations with different communication styles, values, motivations, and expectations. Yet many leaders find themselves frustrated, labelling younger team members as disengaged, entitled, or lacking work ethics. What if the issue isn’t a lack of commitment—but a lack of leadership?

In this engaging and thought-provoking course, Tito Albino, MAADOM, shares practical leadership strategies designed to help dental leaders better understand, connect with, and inspire the next generation of team members. Drawing from personal experiences, leadership successes and failures, and real-world dental practice examples, attendees will learn how to move beyond assumptions and create environments where team members feel valued, empowered, and motivated to contribute at their highest level.
 
Participants will explore the impact of generational differences, communication gaps, accountability, coaching, culture-building, and emotional intelligence. This course challenges leaders to shift from managing behaviors to developing people, creating stronger teams, healthier workplace cultures, and more sustainable practice growth.
 
Attendees will leave with actionable tools to foster trust, increase engagement, improve retention, and lead with greater intention—helping every team member show up fully and perform at their best.

Learning Objectives:

• Understand the key characteristics and motivations of today’s multi-generational workforce.
• Identify leadership behaviors that unintentionally create disengagement and turnover.
• Develop communication and coaching techniques that build trust and accountability.
• Create a culture where team members feel seen, supported, and empowered to grow.
• Implement practical leadership strategies that improve engagement, performance, and retention.