Approved for 0.5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Effective communication is one of the most powerful tools for reducing stress, confusion, and inefficiency in healthcare offices. When team members communicate clearly and consistently, patient care improves, workflows become smoother, and workplace morale increases. Common causes of chaos include unclear expectations, inconsistent messaging, poor handoffs, and lack of accountability. Successful practices establish structured communication systems such as daily huddles, standardized protocols, clear role definitions, and open feedback channels. By fostering a culture of transparency and teamwork, healthcare offices can reduce errors, improve patient satisfaction, and create a more positive work environment.

Course Learning Objectives:

• Find Clarity & Consistency
• Reduce Wait Times
• Decrease Scheduling Errors
• Standardize Communication
• Enhance Team Coordination
• Strengthen Accountability
• Be Proactive

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Dental practices are full of activity, but activity alone does not guarantee growth, profitability, or stability. In this engaging course, Laci Phillips Newland helps doctors and teams understand what their numbers are really saying. Attendees will learn which key performance indicators matter most, how to identify the story behind the data, and how to use metrics to make smarter decisions in scheduling, collections, hygiene, treatment acceptance, patient flow, and profitability. This course turns confusing reports into practical leadership tools that drive clarity, accountability, and results.

Course Learning Objectives:

By the end of this course, participants will be able to:

•  identify the core metrics that most directly affect practice health
• recognize patterns in practice data that signal opportunity or concern
• connect numbers to systems, team behaviors, and business outcomes
• use metrics to set realistic goals and measure progress
• create more accountability and alignment across the practice team

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Patients begin forming opinions about your practice long before they ever meet the doctor. From your website and online presence to the first phone call, arrival, communication, handoff, and follow-up, everytouchpoint either builds confidence or creates doubt. In this engaging and highly visual course, attendees will learn how to evaluate the patient journey through the eyes of today’s consumer and create a more intentional, consistent, and memorable experience from first impression to lasting loyalty.

Course Learning Objectives:

• Identify where patient expectations are formed before the appointment even begins
• Recognize the moments that either build trust or create friction throughout the patient journey
• Evaluate how communication, environment, and team consistency shape patient perception
• Strengthen handoffs, verbal skills, and follow-up systems to create a more seamless experience
• Apply practical strategies to build loyalty, increase case acceptance, and elevate the overall patient experience

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Modernizing dental billing with technology is only half the battle. The other half — often harder — is figuring out how to staff it. Turnover is high, coverage gaps hit collections, and hiring another staff member often isn't the answer. Most practices end up choosing between outsourcing and losing control, or growing headcount.

This course gives office managers a practical playbook for staffing in-house billing with AI alongside your team — without outsourcing or growing headcount. You'll learn staffing models that work at different practice sizes, how to divide work between AI and your team so each does what they're best at, and how to structure roles so your best people focus on the highest-value patient and revenue work.

Learn how to use AI alongside your team to build a reliable insurance billing system and team - without outsourcing.

Course Learning Objectives:

• Identify which billing tasks belong with AI and which belong with your team
• Evaluate staffing models that work at different practice sizes — solo, growing, and multi-office
• Free your best team members from admin work — so they can focus on patients and revenue
• Build a billing team and system that scales — without outsourcing or growing headcount

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This webinar will cover what every dental manager needs to know about keeping their practice PCI compliant, liability free, and adherent to HIPAA security standards. As regulations continue to evolve and PCI fines skyrocket, it’s critical to ensure your office is protected from a potentially costly data breach. And unlike other non-medical businesses, as a dental practice you need to adhere to both PCI and HIPAA requirements. 

Course Learning Objectives:

• What is PCI (payment card industry) compliance?
• How does PCI overlap—and differ—from the HIPAA Security Rule?
• What does becoming PCI compliant require and how to know if your dental office is currently compliant.
• What is your practice’s liability? What questions should you ask IT or your outside technology provider to make sure they are familiar with, and abiding by, PCI requirements?

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Insurance billing is one of the biggest drains on a dental practice — on time, on staff, and on collections. Yet most offices are still running the same manual workflows they used a decade ago.

This course gives dental office managers a practical framework for modernizing their billing without giving up control, outsourcing, or adding headcount. You'll learn best practices, how to pinpoint the bottlenecks hurting your practice, how technology can move the needle, and how to build billing workflows that hold up as your practice grows.

Walk away with concrete steps to reduce AR, collect more faster, and free your team from the administrative grind — so everyone can focus on patients instead of paperwork.

Learn how to use technology to build an insurance billing system that runs itself - without outsourcing.

Course Learning Objectives:

• Identify the revenue cycle touchpoints where manual processes cause issues — and prioritize which to address first
• Evaluate billing technology against a clear set of criteria: what to look for, what to avoid, and how to measure ROI
• Learn workflows that improve clean claim rates and reduce days in AR, with real examples from dental practices
• Build a billing system that scales with growth without proportionally scaling administrative burden

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

For most new patients, a phone call is one of the very first steps in their journey to your practice — and the team member who answers holds the key to making it count. 

Converting Callers to New Patients equips dental office managers and their administrative teams with the communication strategies, scripting, and mindset shifts needed to turn inbound calls into scheduled appointments. From crafting an energizing greeting to navigating insurance questions with confidence, this program addresses the most common conversion roadblocks head-on. 

Participants leave with actionable tools — including intake scripts, FAQs, and self-assessment checklists — ready to implement the same day

Course Learning Objectives:

Upon completing this program, participants will be able to: 

• Identify and eliminate the most common assumptions and communication habits
  that prevent callers from scheduling new patient appointments.
• Apply proven telephone techniques — including enthusiastic greetings, rapportbuilding, and strategic open-ended questions — to increase call-to-appointment conversion rates
• Confidently guide callers through common concerns around insurance, fees, and treatment questions in ways that move the conversation toward scheduling.
• Implement a step-by-step new patient call protocol, using provided scripts and intake forms, to create a consistent and welcoming caller experience across the entire administrative team.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Google Search just changed forever and dentistry is one of the industries impacted the most. In this webinar, we’ll break down Google’s biggest search update in 25+ years and what it means for dental practices trying to generate new patients online. From AI Overviews and disappearing organic clicks to the growing importance of Google Maps, reviews, authority, and conversational search, we’ll show you how patient behavior is rapidly changing, and what practices must do now to stay visible.

This is not theory. It’s a practical look at where search is headed, how AI is reshaping local visibility, and the opportunities dental practices still have to dominate in their market before competitors catch up.

Google just made the biggest change to search in over 25 years and most dental practices have no idea how much visibility they're about to lose." Patrick McDonald, Head of Strategic Growth at RAMP

Course Learning Objectives:

• Understand how Google’s new AI-powered search experience is changing patient behavior
• Learn why traditional SEO and organic rankings are losing visibility
• Discover how Google Maps, reviews, and local authority now impact patient acquisition
• Identify the biggest visibility mistakes dental practices are making in 2026
• Walk away with practical strategies to increase calls, visibility, and new patient opportunities in the AI search era

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  50 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .50 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Every dental practice has them: team members who energize those around them and team members who drain morale.  Based on the power "bucket filling" concept, this session explores how everyday interactions influence workplace culture, employee engagement, and team performance.

Participants will learn how leaders play a critical role in shaping the emotional climate of their practice, recognize behaviors that fill or dip into others' buckets, and discover practical strategies for addressing negativity while fostering a culture of appreciation, accountability, and support.  Through relatable dental office scenarios, self-reflection activities, and actionable takeaways, attendees will leave with tools they can immediately implement to strengthen relationships, improve morale, and create a workplace where team members feel valued and empowered.

Learning Objectives:

• Differentiate between bucket-filling and bucket-dipping behaviors and evaluate their impact on team culture, morale, and workplace relationships.
• Identify common causes of negative workplace behaviors and apply effective leadership strategies to address and redirect those behaviors constructively.
• Develop practical action plans to intentionally fill team members' buckets through recognition, communication, and culture-building initiatives that promote engagement and retention.

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Employee turnover continues to be one of the biggest challenges facing dental practices today. In this session, Bonnie shares practical strategies dental office managers can use to reduce turnover and build stronger, more stable teams. Designed for practices that are actively hiring or looking to strengthen their current team, this course provides actionable tools to improve retention, enhance workplace culture, and build a more engaged and reliable dental team.

Course Learning Objectives:

• Clearly define the ideal candidate for their dental practice
• Set clear and realistic job expectations for new hires
• Conduct structured phone and in-person interviews
• Evaluate both technical skills and culture fit during the hiring process
• Strengthen onboarding and team communication processes
• Provide consistent performance feedback to support long-term employee success