Approved for 1 CE towards AADOM Designations

Broken and canceled appointments are an expensive drain on your practice. Stop losing money and wasting time spent changing appointments, and experiencing the frustration created by “filling holes”. Learning to overcome this handicap you’ll enjoy less stress, and everyone will have more fun!  

Course Learning Objectives:

• Develop verbal skills to keep patients from making last-minute changes and cancellations
• Educate patients to respect their “reserved” time and re-educate existing patients
• Prevent “no–show” appointments and determine the real cause of broken appointments

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Please note: DISTINCTIONcasts are not eligible for CE.

Join Daniel as he guides you through mastering patient financing, empowering you to take full control of your accounts while enhancing patient satisfaction. This course will cover: 

• Optimizing Merchant Fees – Understand merchant fees and how they can actually benefit your practice
• Effective Treatment Planning – Learn techniques that make financial conversations smoother and more productive
• Boosting Case Acceptance – Explore proven strategies to increase patient commitment to their care

Through his approach, 'Make it make sense,' Daniel will show you how to shift the financial dynamic so patients see the value in paying upfront, freeing you from the role of 'patient bank.' You’ll gain practical tools to maximize collections and inspire patients to say ‘Thank you’ for paying in full right away! Walk away with actionable steps to take control of your accounts, improve patient relationships, and ensure prompt payments. 

QUICKcast

In this 20-minute presentation with Q&A, you'll learn about the importance of branded uniforms, why it matters for dental professionals, and how to easily and efficiently manage custom embroidered uniforms for your organization. There is no CE for attendees.

Learn how custom embroidery:

• Positively impacts a dental facility's operations
• Increases employee morale
• Establishes a professional brand image
• Can be a stress-free, simple process

Approved for 1 CE towards AADOM Designations

Join Laura, founder of Front Office Rocks and leader of the AADOM Mastermind, for a 1-hour webinar tailored for dentists who want to enhance their practice management. This session will explore a critical yet often neglected reality: the common pitfalls that lead to the failure of office managers and the ramifications for your dental practice.

All too often, office managers are placed in their roles simply as a title, expected to handle tasks that dentists prefer to avoid without adequate training or support. This approach not only sets them up for failure but also stifles the growth and efficiency of your practice. Additionally, dentists frequently lack the leadership training necessary to guide their teams effectively, creating a cycle of missed opportunities for development.

Join us as we delve into the importance of investing in your office managers to cultivate true leadership skills. We'll focus on how empowering them can lead to a more dynamic practice environment, ultimately benefiting both your team and your patients.

Learning Objectives:

• Understanding the Business Cycle: Gain insights into the small business cycle and how effective leadership can drive your practice forward
• Identifying Leadership Traits: Learn the essential leadership attributes that both dentists and office managers should cultivate for sustainable growth
• Strategies for Development: Discover actionable strategies to provide your office managers with the training and support they need to thrive in their roles
• Creating a Supportive Culture:  Explore ways to foster a culture that encourages leadership development at all levels of your practice
• Retention and Growth: Understand the correlation between strong leadership and employee retention, as well as how this impacts your practice's overall success

This webinar is intended for dentists, practice owners, and anyone involved in managing a dental office who wants to learn how to transform their management team into effective leaders.

Full Curriculum is Approved for 4 CE towards AADOM Distinctions or AGD/PACE CE.

Completion of the full course will provide you with a Certificate of Completion.

This course is designed to equip dental professionals with the essential communication skills necessary to enhance patient interactions and ensure a high level of care and professionalism. Through focused modules, participants will master verbal communication, texting etiquette, and conflict resolution, building stronger relationships and preventing issues such as missed appointments or patient disengagement.

Sections 

1. Ringing in Success: Harnessing the Power of the Phone with Confident Communication Skills 

In this course, we not only master the art of clear and compelling verbal communication but also delve into texting etiquette specific to dental practices. Elevate your skills and stand out from the competition as you learn to build lasting relationships with patients through impactful phone interactions. 
 

2. Prevention is the Key to Profitability: Using Confident Communication Skills to Keep Appointments on the Books 

There is an essential link between prevention and profitability in the dental practice. In the competitive landscape of appointments and scheduling, effective communication becomes the cornerstone of success. This course is crafted to equip participants with the skills necessary to keep appointments firmly scheduled through confident communication. We will emphasize the importance of proactive communication to prevent appointment cancellations and no-shows. Participants will explore strategies for managing appointment-related conversations with finesse, by learning to control the call productively and professionally. 

3. Reactivation and Follow-Up: Systems and Strategies to Prevent Your Patients from Being Lost or Forgotten

Reignite patient connections and prevent them from being lost or forgotten with strategic reactivation and follow-up systems discussed in this course.  You will gain the knowledge and tools needed to prevent patient disengagement and explore effective reactivation strategies. From implementing systematic approaches to addressing individual patient needs, this course provides actionable insights to ensure no patient is left overlooked. 

4. Conflict Resolution: Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient  

In patient care, conflicts may arise, and effective resolution is necessary to maintain a positive patient experience. This course will empower team members with the skills needed to address and resolve conflicts with disgruntled patients. You will learn to master the art of L.I.S.T.E.N. and learn techniques to de-escalate tensions. Participants will also gain insights into handling various challenging situations, ensuring patients feel heard and taken care of. 

Completion requirements:

Completing the full curriculum will provide you with a Certificate of Completion, and 4 CE will be applied to your profile. 

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Please note: DISTINCTIONcasts are not eligible for CE.

The objective is to provide strategies to encourage patients to accept treatment, and to remove the stigma of having candid financial conversations.   

• We will discuss common barriers patients face, such as fear of cost, misunderstanding treatment benefits, dental anxiety, and lack of trust, emphasizing the difference between empathizing with patients and making assumptions about their financial situations.  
• Key strategies will include building trust through transparency, candor, and clear communication using simplified explanations and visual aids, and encouraging direct financial conversations.  
• We will also discuss the importance of training the business team to handle financial discussions without discomfort by implementing flexible payment options and third-party financing to ease financial burdens.  

I am a firm believer in interactive role-playing scenarios to provide an opportunity to practice and improve these conversations. 

Approved for 1 CE towards AADOM Designations

This course explores the fundamental shift needed in dental marketing to stay competitive: adopting story-based marketing. Traditional dental marketing often focuses on services and features but lacks the emotional connection necessary to build trust and patient loyalty.

Through this presentation, attendees will learn why storytelling is the key to resonating with patients and standing out in a crowded marketplace. By leveraging story-based marketing, dental practices can address patient fears, create meaningful connections, and ultimately drive growth.

Most dental marketing efforts focus on getting your practice "seen" by potential patients. However, without a story-based strategy, there’s no guarantee that your practice will be "chosen." Participants will leave with a deep understanding of the principles of story-based marketing and why it is essential for the future success of their practices.

Course Learning Objectives:

• Understand the Key Differences Between Traditional and Story-Based Marketing
• Recognize why traditional dental marketing methods, focused on services and features, fail to create lasting patient connections. Learn How Storytelling Engages and Builds Trust with Patients
• Grasp the psychological power of storytelling in building emotional connections that foster trust and loyalty in dental practices. Identify the Role of Story-Based Marketing in Addressing Patient Fears
• Discover how addressing common patient fears through storytelling can reduce anxiety and encourage more patients to choose your practice. Develop a Strategy for Getting Your Practice 'Chosen,' Not Just 'Seen'
• Understand how to differentiate your practice from competitors by using storytelling to attract and retain patients, ensuring your practice is not only noticed but also selected. Recognize the Long-Term Impact of Story-Based Marketing on Practice Growth
• Learn how implementing story-based marketing leads to stronger patient relationships, higher conversion rates, and sustained growth for dental practices.

Approved for 1 CE towards AADOM Designations

Passing on credit fees (also known as surcharging, cash discount, and dual pricing) has been a hot topic over the last few years and is only growing hotter. Some see fee passing as a way of offsetting the cost of doing business with credit cards, while others consider it an undue toll levied on loyal customers and clients. This eye-opening discussion will cover the pros and cons of these programs; including who truly benefits, compliance, and any legal requirements, helping you to make an informed decision for your practice.

Course Learning Objectives:

• Learn what fee-passing and surcharging programs are
• Find out who benefits the most
• What you need to know if you decide to surcharge
• How to stay compliant
• Identify what’s hiding in your merchant statements

Approved for 1 CE towards AADOM Designations

You don’t have to be a practice owner or manager to be a leader. Leadership is an inside job. In fact, every person in your office should be a leader as they influence patient care and work with each other. Self-Leadership is an essential skill for everyone who wants to be successful in the 21st Century. Based on The Nine Essentials of Significant Leadership©, this session focuses on the leadership characteristics that will be most important to success in the next thirty years.

The bottom-line results of reduced attrition, increased productivity, increased patient satisfaction and increased profitability will take care of themselves if you focus through the lens of The Nine Essentials and Internal Leadership.

This engaging and interactive session equips you with the foundation and skills you need to lead on a daily basis, whether you hold a leadership title or not.

Course Learning Objectives:

• Comprehend the concept of Internal Leadership as a guiding leadership principle
• Respond appropriately to team diversity, personality, and style challenges
• Identify the Nine Essentials of Significant Leadership© and how to use them to create a culture of respect and growth in the organization
• Lead UP when necessary

Ideal Audience:

• Practice Owners
• Practice Managers
• DSO executives looking for more results from their organization
• Front office staff who are looking to move into leadership
• Assistants and hygienists who guide and influence patient care

QUICKcast

Join dental coding experts, Dr. Jim DiMarino and Dr. Greg Grobmyer, for a 20-minute, high-impact QUICKcast designed to help dental practices boost revenue through effective CDT coding strategies. This session emphasizes the importance of up-to-date CDT coding resources and how routine fee rebalancing can significantly increase production without adding extra workload. Attendees will also uncover the dangers of using deleted or custom in-house codes and learn about two underutilized CDT codes that can enhance both patient care and practice profitability.

You'll walk away with strategies to maximize legitimate insurance reimbursements while minimizing risks. Plus, enjoy two exclusive bonus downloads:

• Practice Booster's CDT Quick Reference Guide – Stay updated with code changes from the last three years.
• Whitepaper: "Increasing Revenue in a Complex PPO World" – A comprehensive 23-page guide packed with actionable insights for maximizing reimbursements while navigating PPO challenges.

This AADOM QUICKcast is essential for dental office managers and their teams seeking to optimize coding efficiency and drive financial success in their practice.

Course Learning Objectives:

• Understand the need to maintain up-to-date CDT coding resources
• Learn how regular fee rebalancing can boost production without increasing workload
• Avoid the risks of using deleted and custom (in-house) codes
• Discover two underutilized CDT codes that can enhance both patient care and practice revenue
• Explore valuable resources to help maximize legitimate insurance reimbursements while minimizing compliance risks