This webinar is specifically designed for dental spouses.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

As a dental spouse, the financial health of the practice doesn’t always stay at the office. Practice debt, major equipment purchases, fluctuating production, and monthly expenses can create stress that follows you home. Understanding the bigger financial picture can help you and your spouse make more confident decisions, reduce financial pressure, and create greater stability for both the practice and your household.

Are you living large… on debt? Does it feel like all you do is go to work to pay the bills and never get ahead? Or worse yet, did the practice just invest in expensive new dental equipment, and now the burden and stress of keeping production up to pay for it is affecting life at home?

In this insightful session, attendees will learn how to effectively minimize interest payments by focusing on the financial factors that can have the greatest impact, beyond what banks typically highlight.

The presentation will also explore the strategic advantages of various lines of credit, helping dental spouses better understand how these financial tools can be leveraged to support growth, manage cash flow, and create greater financial flexibility.

Additionally, Dr. Polansky will provide an overview of the evolving financial system, including the risks and opportunities associated with using credit strategically to strengthen financial stability.

This session is designed for dental spouses who want to better understand the financial side of practice ownership, participate confidently in financial conversations, and help create a stronger financial foundation for both the practice and their family.

Course Learning Objectives:

Upon completion of this course, participants will be able to: 

• Identify the misconceptions around debt that costs thousands of dollars in cash flow
• Explore the strategic use and benefits of lines of credit.
• Assess why a Profit and Loss statement is the most misleading statement to let you know if you have cash in the bank.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

In a dental office, the first five minutes of a medical emergency can be critical for life or death of your patient! Knowing what to do is a mandate for all dental offices. The Dental Office Manager plays a critical role in this event because someone needs to organize the team. Most dentists are not going to take this step forward to initiate medical emergency preparation. It's after the fact that so many dentists wished they would have been proactive in this area. The Dental Office Manager can be gateway to a Medical Emergency Prepared office instead of an Unprepared Medical Emergency Dental office. No one should die in a dental office. Everybody deserves to go home. 

However, training and preparation should have taken place long before that event occurred in your office. A medical emergency is not a solo problem, it is a team issue! A well trained team takes discipline and commitment from everyone. Calling 911 is NOT a plan only part of it. BET or Before Event Training is imperative but someone in that dental office has got to make this a regular occurrence. That person is the Dental Office Manager.

Join this webinar to learn about various safety systems that are important to every dental team and office! Implement them now!
 
Someone has to take charge in the dental office otherwise you will NOT be ready for a medical emergency. That someone is the Dental Office Manager. Don't have regrets if a negative event occurs in your dental office and you could have done something differently. Now is the time to act. Get your office at it's Very Best to be able to handle the Very Worst emergency when it happens.

That medical emergency is coming, we just don't know when. However, we can meet it head on by preparing.

By attending this webinar you will learn about / how to:

• The importance of being prepared for medical emergencies in dental offices BEFORE the event!
• Identify "The Ten Deadly Failures in Dental Offices" commonly made in dental practices that contribute to medical emergencies and describe ways to prevent them.
• Explain the six essential steps in the chain of survival ("Six Links of Survival") that improve outcomes during medical emergencies in dental settings.
• Describe the components of the 5R Emergency Response Plan and apply it effectively during medical emergencies.
• Know the "First Five" that being those first five minutes during that medical emergency in YOUR office!
• Identify key emergency drugs and apply corresponding treatment algorithms for various medical emergencies encountered in dental practice.
• Identify the Mock Emergency Drills that need to be in place for a chance at a successful outcome.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Dental Coordination of Benefits: Determining Primary Coverage, Write-Offs, and Special Plan Types is a practical course designed to help dental teams confidently manage patients with multiple insurance plans. Participants will learn how to determine which plan is primary, how secondary coverage affects payment, and how to correctly calculate what should be written off versus what can still be collected from the patient.

The course explains common coordination of benefits rules, including subscriber versus dependent coverage, birthday rules for children, current employment versus COBRA or retiree coverage, and how to handle situations involving self-funded plans and Medicare Advantage plans.

Course Learning Objectives:

After completing this course, participants will be able to:

• Identify the primary and secondary plan correctly.
• Apply common COB rules to adult, dependent child, and dual-employment scenarios.
• Determine when a contractual write-off is appropriate and when patient responsibility remains.
• Recognize special considerations for self-funded plans and Medicare Advantage dental coverage.
• Avoid common posting errors that can affect account accuracy and compliance.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Payment processing is one of the most overlooked expenses in a dental practice. This session helps attendees identify hidden fees, billing errors, compliance risks, and costly sales tactics that can impact profitability. Through real-world case studies, participants will learn how to evaluate payment processing proposals, ask the right questions before making changes, and uncover opportunities to reduce costs while maintaining their current payment systems.

Course Learning Objectives:

Upon completion of this session, participants will be able to:

• Identify common hidden fees, billing errors, and processor markups that increase payment processing costs.
• Recognize misleading sales tactics and evaluate payment processing proposals with confidence.
• Assess payment processing options, including integrations and surcharge programs, to make informed business decisions.
• Apply best practices to monitor merchant accounts, maintain compliance, and protect practice profitability.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders. Get "cut to the chase" content designed to provide immediate, impactful education, ideas, and support for dental managers and administrators.

Approved for .50 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Most office managers never receive formal leadership training. We learn scheduling, insurance, collections, treatment planning, and daily operations, but few of us are taught how to lead people, navigate difficult conversations, build accountability, or create systems that prevent recurring problems.

As a result, many office managers spend their days reacting to one fire after another—filling schedule gaps, resolving patient concerns, managing team conflicts, and fixing the same issues repeatedly.

In this session, Vanessa introduces the Firefighter to Architect Leadership Framework, a practical approach that helps office managers recognize recurring patterns, diagnose the real cause behind operational challenges, and design lasting solutions instead of temporary fixes.

Participants will learn how to distinguish between People, Process, Performance, and Priority problems, identify root causes, match leadership responses to the correct problem, and build systems that create consistency and accountability across the practice.

Using relatable dental office case studies, interactive audience discussion, and a five-step leadership blueprint, attendees will leave with practical tools they can immediately implement to reduce daily firefighting and lead with greater confidence and intention.

Learning Objectives:

• Recognize the difference between reacting to problems and leading proactively.
• Differentiate between People, Process, Performance, and Priority challenges.
• Diagnose recurring problems by identifying their root causes instead of treating symptoms.
• Match leadership solutions to the actual problem rather than applying the same solution to every situation.
• Build systems that improve communication, accountability, consistency, and long-term team performance.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This course provides dental professionals with essential training on federal OSHA requirements and their application in the dental practice. Participants will explore key workplace safety regulations, including bloodborne pathogen and hazard communication standards, infection control, personal protective equipment (PPE), and hazard prevention. The course also addresses emergency preparedness and practical strategies for maintaining a safe, compliant workplace for both team members and patients.

Upon completion of this course, participants will be able to:

• Identify OSHA’s role in workplace safety and its impact on healthcare settings.
• Recognize key OSHA regulations relevant to healthcare workers, including bloodborne pathogen and hazard communication standards.
• Apply OSHA requirements for infection control, personal protective equipment (PPE), and hazard prevention.
• Develop an Emergency Action Plan (EAP) that aligns with OSHA’s safety and preparedness guidelines.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Let’s be honest. Every dental office has a mental pile of things everyone knows need to get done…but somehow they never make it to the top of the list.

OSHA training. Equipment maintenance. Team training. Emergency preparedness. Updating office systems. They’re important, but they’re rarely urgent…until suddenly they are.

In this engaging and energetic session, Laura Nelson shares the five areas that dental offices most commonly put off and why delaying them often leads to unnecessary stress, lost production, compliance issues, and frustrated teams.

You’ll walk away with practical strategies, simple action steps, and a renewed motivation to finally tackle the projects that will make your practice stronger, safer, and far less stressful. Expect plenty of laughs, relatable stories, and ideas you can implement as soon as you get back to the office.

Every dental office has that mental pile of 'we'll get to it later' projects — OSHA, equipment maintenance, team training. I'll show you why waiting always costs more than doing, plus simple systems to knock them out before they become a crisis

Course Learning Objectives:

• Recognize the five critical areas dental offices often put off and understand the real cost of waiting until there’s a problem.
• Prioritize and implement simple systems for OSHA compliance, equipment maintenance, and team training that reduce stress and keep the practice running smoothly.
• Leave with practical action steps they can immediately implement to create a safer, more efficient, and better prepared dental practice.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This course provides dental professionals with essential training on federal HIPAA requirements and their application in the dental practice. Participants will explore privacy and security protocols, common causes of HIPAA violations, and practical ways to safeguard protected health information (PHI). The course also addresses employee responsibilities, secure communication practices, breach response, and strategies for reducing compliance risks in everyday practice operations.

Course Learning Objectives:

Upon completion of this course, participants will be able to:

• Apply HIPAA privacy and security protocols in real-world scenarios to protect patient information and prevent violations.
• Analyze common causes of HIPAA violations, both unintentional and deliberate, to determine appropriate preventive measures and corrective actions.
• Develop and implement strategies for safeguarding PHI, including employee training, secure communication practices, and breach response protocols.

Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The dental hygiene shortage has challenged practices across the country… but is it truly a crisis, or is it an opportunity to rethink how we lead, support, and grow our teams? While workforce shortages may be beyond any one practice’s control, the culture, leadership, and systems within your office are not. 

In this thought-provoking webinar, internationally recognized dental hygienist and practice consultant Katrina Sanders explores the realities behind today’s dental hygiene workforce, separating industry myths from the factors that truly influence recruitment and retention. Participants will examine how workplace culture, communication, leadership, and operational decisions shape the hygienist experience, and ultimately determine whether exceptional clinicians choose to join and remain with a practice. 

Designed specifically for dental office managers and practice leaders, this course shifts the conversation from frustration to opportunity, offering practical insights into the areas where leadership can have the greatest impact. Whether you’re currently navigating staffing challenges or simply looking to build a stronger, more resilient hygiene department for the future, you’ll leave with a fresh perspective on your role in creating an environment where hygienists feel valued, supported, and inspired to thrive. 

Because while no practice can solve the national workforce shortage alone, every practice has the opportunity to become the place where great hygienists want to work. 

Course Learning Objectives:

Upon completion of this course, participants will be able to: 

• Examine the realities behind today’s dental hygiene shortage and separate industry myths from practice-level opportunities.  
• Assess how leadership decisions, workplace culture, and operational processes influence whether hygienists choose to join, and stay, with a practice. 
• Apply leadership strategies that foster an engaged hygiene team, strengthen retention, and position the practice as an employer of choice. 

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

In 2026, dental practices are navigating real economic pressure, and the ones pulling ahead aren't waiting for it to pass.

This session unpacks how top-performing practices are turning proactive financial communication into a competitive edge. We'll dig into the affordability barriers driving declined treatment, the "retailization" of dentistry, and fresh benchmarks from Sunbit's 2026 National Dental Practice Performance Study.

You'll walk away with a clear business case for offering patient financing proactively, a practical understanding of UDAAP compliance risks, and ready-to-use scripts for bringing financing into the conversation earlier.

The bottom line: practice resilience in 2026 comes down to standardizing financial conversations, automating admin workflows, and protecting your team from financing fatigue.

When you remove the friction of 'How will I pay?' at the front desk, you clear the path for the clinical 'yes' in the operatory.

Course Learning Objectives:

• Analyze the 2026 "fiscal squeeze" and its impact on practice margins and overhead inflation
• Evaluate the gap between "proactive" and "reactive" financial communication and its 55% correlation with case acceptance
• Identify UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) compliance risks in patient payment workflows
• Strategize automation/standardization of administrative infrastructure to address staffing and retention challenges