Finish Strong. Lead Bold. The Office Manager’s Playbook for a Bigger, Better 2027, Presented by: Zachary Shelley
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Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Q4 is crunch time. What your practice does in the next few months can determine whether you roll into 2027 with momentum or start January playing catch-up. This is not a snooze-you-through-it webinar.
Zachary Shelley and John Stamper, two of dental's most engaging, say-it-straight voices, bring their signature back-and-forth energy to a question every office manager should be asking: What is your practice data really telling you, and what should you do about it before year-end?
Through real-world examples and practical strategies, attendees will learn how to identify hidden revenue opportunities, recognize operational gaps, evaluate where technology is helping or hurting team performance, and build a smarter roadmap for 2027 using data instead of guesswork.
Expect fast, funny, no-fluff insights on improving practice performance, reducing unnecessary team burden, and making better decisions heading into the new year.
Course Learning Objectives:
After completing this course, participants will be able to:
- Identify the revenue and production data points office managers should pull from their practice management system before year-end, and explain how technology surfaces the gaps most worth chasing in Q4.
- Evaluate how automation, communication, and scheduling technology affect team workload, capacity, and morale during the year-end crunch, and identify where those tools reduce (or add to) staff burden.
- Build a technology-informed framework — grounded in practice data rather than guesswork — for setting and tracking 2027 revenue, team, and operations goals.
Zach Shelley
Zach Shelley is a dental industry leader, speaker, and entrepreneur who brings a rare blend of grit, leadership, and operational excellence to the practices and professionals he serves. After spending more than 15 years as a professional skateboarder, Zach transitioned into dentistry in 2009, starting as a dental technician before moving into practice management in 2020.
In under five years, Zach helped grow a general and pediatric dental practice from $3.4M to $7.8M, sharpening his expertise in revenue cycle management, team leadership, systems, and culture. Today, he serves as President of ZERO Dental Billing, a fully remote dental billing company based in North Carolina, where he helps practices reduce AR, improve collections, and build sustainable financial systems.
Known for his authentic leadership style and data-driven approach, Zach speaks regularly on topics such as leadership through adversity, creating team buy-in, operational accountability, and building unstoppable practice cultures.
Outside of dentistry, Zach is a devoted husband to his wife, Brittany, and a proud father of three boys, grounding his leadership philosophy in faith, family, and service.
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