Banish Broken Appointments - Eliminate Cancellations & Last-Minute Changes, Presented by: Larry Guzzardo, BSBA
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Approved for 1 CE towards AADOM Designations
Broken and canceled appointments are an expensive drain on your practice. Stop losing money and wasting time spent changing appointments, and experiencing the frustration created by “filling holes”. Learning to overcome this handicap you’ll enjoy less stress, and everyone will have more fun!
Course Learning Objectives:
- Develop verbal skills to keep patients from making last-minute changes and cancellations
- Educate patients to respect their “reserved” time and re-educate existing patients
- Prevent “no–show” appointments and determine the real cause of broken appointments
Larry Guzzaardo, BSBA
Larry began his 24-year career as a training specialist where he delivered in-house training programs such as active listening, customer service, stress management, and career development. Since turning to full-time dental consulting 25 years ago, Larry has focused his talents and experience exclusively on dental practice management, business systems, and leadership development. Larry has presented numerous workshop series including, “Winning Patient Acceptance,” “Business Communication Systems,” and “The Leadership Challenge.”
Larry has spoken to professionals across the United States on Practice Management, having received the Speaker’s Appreciation Award from several organizations including the:
- American Academy of Cosmetic Dentistry, (AACD)
- American Academy of Implant Dentistry (AAID)
- Chicago Dental Society – Midwinter Meeting
- California Dental Association
- Hinman Dental Society
- Massachusetts Dental Society – Yankee Dental Congress
- Greater New York Dental Meeting
- Atlanta Dental Hygienist Association
- Florida National Dental Congress
- Seattle Study Club
- Dental Office Managers Association of Canada – DOMACAN
- National University of Mexico
- Houston Dental Society
He has also been awarded a Certificate of Appreciation from the Georgia Dental Association and a Certificate of Recognition from the American Dental Association. The Hinman Dental Society has also presented Larry with Certificates of Appreciation for his table clinic presentations. He also serves as a member of the visiting faculty at the Dawson Academy for Advanced Dental Study where he teaches patient and business communication.
Larry is also certified to administer the DiSC Personality Profile, is a member of the Academy of Dental Management Consultants, is a certified Standard Operating Procedures (SOPs) Consultant, and has contributed articles for various publications. Larry actively promotes adult literacy in the community by volunteering to serve on the Board of Directors for Project READ as chairman of the program development committee.
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