Bucket Fillers vs. Bucket Dippers: The Hidden Impact of Leadership & Team Culture, Presented by: Chavelle Galton-Rice, M.Ed., DAADOM, CDA
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DISTINCTIONcast
Expert dental management knowledge from AADOM Distinction holders. 50 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.
Approved for .50 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)
Every dental practice has them: team members who energize those around them and team members who drain morale. Based on the power "bucket filling" concept, this session explores how everyday interactions influence workplace culture, employee engagement, and team performance.
Participants will learn how leaders play a critical role in shaping the emotional climate of their practice, recognize behaviors that fill or dip into others' buckets, and discover practical strategies for addressing negativity while fostering a culture of appreciation, accountability, and support. Through relatable dental office scenarios, self-reflection activities, and actionable takeaways, attendees will leave with tools they can immediately implement to strengthen relationships, improve morale, and create a workplace where team members feel valued and empowered.
Learning Objectives:
- Differentiate between bucket-filling and bucket-dipping behaviors and evaluate their impact on team culture, morale, and workplace relationships.
- Identify common causes of negative workplace behaviors and apply effective leadership strategies to address and redirect those behaviors constructively.
- Develop practical action plans to intentionally fill team members' buckets through recognition, communication, and culture-building initiatives that promote engagement and retention.
Chavelle Galton-Rice
Director of Membership & Education
AADOM
Chavelle Galton-Rice is a dental operations and education leader with more than two decades of experience across clinical support, front-office management, multi-site operations, and professional development. She serves as Director of Membership & Education for AADOM (American Association of Dental Office Management), where she focuses on member engagement and building meaningful learning experiences that support dental office leaders at every stage of their careers.
With a strong foundation in practice operations and a Master of Education in Education Technology and Instructional Design, Chavelle brings a practical, people-centered approach to education and leadership development. Her career includes leadership roles within both private practices and dental support organizations, where she partnered closely with doctors and management teams to promote operational consistency, team growth, and positive patient experiences across multiple locations.
When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.
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