COB Clarity – Master Multiple Dental Plans, Presented by: Colleen Huff
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Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Dental Coordination of Benefits: Determining Primary Coverage, Write-Offs, and Special Plan Types is a practical course designed to help dental teams confidently manage patients with multiple insurance plans. Participants will learn how to determine which plan is primary, how secondary coverage affects payment, and how to correctly calculate what should be written off versus what can still be collected from the patient.
The course explains common coordination of benefits rules, including subscriber versus dependent coverage, birthday rules for children, current employment versus COBRA or retiree coverage, and how to handle situations involving self-funded plans and Medicare Advantage plans.
Course Learning Objectives:
After completing this course, participants will be able to:
- Identify the primary and secondary plan correctly.
- Apply common COB rules to adult, dependent child, and dual-employment scenarios.
- Determine when a contractual write-off is appropriate and when patient responsibility remains.
- Recognize special considerations for self-funded plans and Medicare Advantage dental coverage.
- Avoid common posting errors that can affect account accuracy and compliance.
Colleen Huff, FAADOM
Colleen Huff, FAADOM, is a powerhouse in the dental industry with over three decades of experience. From her humble beginnings as a Metlife Dental customer service rep to becoming a sought-after dental insurance expert, Colleen’s journey has been truly extraordinary.
After cutting her teeth in New Jersey dental practices, Colleen’s career skyrocketed. She masterfully juggled multi-location practice management, grew a practice from the ground up and established a dental study group for Practice Administrators. In 2021, she shifted her focus to full-time consultation and public speaking, leveraging her vast experience and extensive expertise.
Now, as the “Dental Insurance Coach,” Colleen is revolutionizing revenue cycle management and insurance processes for practices nationwide. Her dynamic presentations at national conferences, study groups, and podcasts are transforming the way dental professionals approach insurance complexities.
Colleen’s expertise culminated in her debut book, “A Mouthful of Insurance,” released in July 2024. Her insights grace the pages of top dental trade magazines, solidifying her status as an industry thought leader. Recognized as one of the TOP 25 Women in Dentistry in 2017, Colleen’s impact is undeniable. Her stint as the “Insurance Guru” with Front Office Rocks from 2018-2024 further cemented her reputation, and now, she’s empowering professionals through online courses on her website.
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