Full Curriculum is Approved for 4 CE towards AADOM Distinctions or AGD/PACE CE.

Completion of the full course will provide you with a Certificate of Completion.

This course is designed to equip dental professionals with the essential communication skills necessary to enhance patient interactions and ensure a high level of care and professionalism. Through focused modules, participants will master verbal communication, texting etiquette, and conflict resolution, building stronger relationships and preventing issues such as missed appointments or patient disengagement.

Sections 

1. Ringing in Success: Harnessing the Power of the Phone with Confident Communication Skills 

In this course, we not only master the art of clear and compelling verbal communication but also delve into texting etiquette specific to dental practices. Elevate your skills and stand out from the competition as you learn to build lasting relationships with patients through impactful phone interactions. 
 

2. Prevention is the Key to Profitability: Using Confident Communication Skills to Keep Appointments on the Books 

There is an essential link between prevention and profitability in the dental practice. In the competitive landscape of appointments and scheduling, effective communication becomes the cornerstone of success. This course is crafted to equip participants with the skills necessary to keep appointments firmly scheduled through confident communication. We will emphasize the importance of proactive communication to prevent appointment cancellations and no-shows. Participants will explore strategies for managing appointment-related conversations with finesse, by learning to control the call productively and professionally. 

3. Reactivation and Follow-Up: Systems and Strategies to Prevent Your Patients from Being Lost or Forgotten

Reignite patient connections and prevent them from being lost or forgotten with strategic reactivation and follow-up systems discussed in this course.  You will gain the knowledge and tools needed to prevent patient disengagement and explore effective reactivation strategies. From implementing systematic approaches to addressing individual patient needs, this course provides actionable insights to ensure no patient is left overlooked. 

4. Conflict Resolution: Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient  

In patient care, conflicts may arise, and effective resolution is necessary to maintain a positive patient experience. This course will empower team members with the skills needed to address and resolve conflicts with disgruntled patients. You will learn to master the art of L.I.S.T.E.N. and learn techniques to de-escalate tensions. Participants will also gain insights into handling various challenging situations, ensuring patients feel heard and taken care of. 

Completion requirements:

Completing the full curriculum will provide you with a Certificate of Completion, and 4 CE will be applied to your profile.