Communication Skills Training with Dana Watson
-
Register
- Member - Free!
- FAADOM - Free!
- MAADOM - Free!
- DAADOM - Free!
Full Curriculum is Approved for 4 CE towards AADOM Distinctions or AGD/PACE CE.
Completion of the full course will provide you with a Certificate of Completion.
This course is designed to equip dental professionals with the essential communication skills necessary to enhance patient interactions and ensure a high level of care and professionalism. Through focused modules, participants will master verbal communication, texting etiquette, and conflict resolution, building stronger relationships and preventing issues such as missed appointments or patient disengagement.
Sections
1. Ringing in Success: Harnessing the Power of the Phone with Confident Communication Skills
In this course, we not only master the art of clear and compelling verbal communication but also delve into texting etiquette specific to dental practices. Elevate your skills and stand out from the competition as you learn to build lasting relationships with patients through impactful phone interactions.
2. Prevention is the Key to Profitability: Using Confident Communication Skills to Keep Appointments on the Books
There is an essential link between prevention and profitability in the dental practice. In the competitive landscape of appointments and scheduling, effective communication becomes the cornerstone of success. This course is crafted to equip participants with the skills necessary to keep appointments firmly scheduled through confident communication. We will emphasize the importance of proactive communication to prevent appointment cancellations and no-shows. Participants will explore strategies for managing appointment-related conversations with finesse, by learning to control the call productively and professionally.
3. Reactivation and Follow-Up: Systems and Strategies to Prevent Your Patients from Being Lost or Forgotten
Reignite patient connections and prevent them from being lost or forgotten with strategic reactivation and follow-up systems discussed in this course. You will gain the knowledge and tools needed to prevent patient disengagement and explore effective reactivation strategies. From implementing systematic approaches to addressing individual patient needs, this course provides actionable insights to ensure no patient is left overlooked.
4. Conflict Resolution: Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient
In patient care, conflicts may arise, and effective resolution is necessary to maintain a positive patient experience. This course will empower team members with the skills needed to address and resolve conflicts with disgruntled patients. You will learn to master the art of L.I.S.T.E.N. and learn techniques to de-escalate tensions. Participants will also gain insights into handling various challenging situations, ensuring patients feel heard and taken care of.
Completion requirements:
Completing the full curriculum will provide you with a Certificate of Completion, and 4 CE will be applied to your profile.
-
Contains 1 Component(s)
In this course, we not only master the art of clear and compelling verbal communication but also delve into texting etiquette specific to dental practices. Elevate your skills and stand out from the competition as you learn to build lasting relationships with patients through impactful phone interactions.
In this course, we not only master the art of clear and compelling verbal communication but also delve into texting etiquette specific to dental practices. Elevate your skills and stand out from the competition as you learn to build lasting relationships with patients through impactful phone interactions.
Dana Watson, FAADOM
Dana Speaks Dental
Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.
-
Contains 1 Component(s)
Participants will explore strategies for managing appointment-related conversations with finesse, by learning to control the call productively and professionally.
There is an essential link between prevention and profitability in the dental practice. In the competitive landscape of appointments and scheduling, effective communication becomes the cornerstone of success. This course is crafted to equip participants with the skills necessary to keep appointments firmly scheduled through confident communication. We will emphasize the importance of proactive communication to prevent appointment cancellations and no-shows. Participants will explore strategies for managing appointment-related conversations with finesse, by learning to control the call productively and professionally.
Dana Watson, FAADOM
Dana Speaks Dental
Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.
-
Contains 1 Component(s)
From implementing systematic approaches to addressing individual patient needs, this course provides actionable insights to ensure no patient is left overlooked.
Reignite patient connections and prevent them from being lost or forgotten with strategic reactivation and follow-up systems discussed in this course. You will gain the knowledge and tools needed to prevent patient disengagement and explore effective reactivation strategies. From implementing systematic approaches to addressing individual patient needs, this course provides actionable insights to ensure no patient is left overlooked.
Dana Watson, FAADOM
Dana Speaks Dental
Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.
-
Contains 4 Component(s), Includes Credits
This course will empower team members with the skills needed to address and resolve conflicts with disgruntled patients.
In the realm of patient care, conflicts may arise, and effective resolution is necessary to maintain a positive patient experience. This course will empower team members with the skills needed to address and resolve conflicts with disgruntled patients. You will learn to master the art of L.I.S.T.E.N. and learn techniques to de-escalate tensions. Participants will also gain insights into handling a variety of challenging situations, ensuing that patients feel heard and taken care of.
Dana Watson, FAADOM
Dana Speaks Dental
Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.