Dentistry Done Differently: Building a Practice Patients Never Want to Leave, Presented by: Erika Pusillo, DAADOM

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  50 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for .50 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Patients today want more than good dentistry. They want to feel comfortable, understood, valued, and cared for. In this webinar, attendees will learn how creating a better patient experience leads to stronger trust, higher treatment acceptance, better reviews, more referrals, and a healthier team culture. This course will break down simple, practical ways to improve the patient journey from the first phone call to the follow-up after treatment, helping practices stand out in a crowded and competitive dental market.

Learning Objectives:

• Learn what patients are really looking for when choosing and staying loyal to a dental practice.
• Understand how communication, environment, and team interactions shape the patient experience and patient trust.
• Identify simple ways to reduce patient anxiety and create a more comfortable, welcoming experience.
• Discover how a strong patient experience can improve referrals, reviews, treatment acceptance, and team culture.