Generational Geopardy - Achieving Practice Wellness, Presented by: Lisa Copeland, RDH, CSP, CVP
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Approved for 1 CE towards AADOM Designations
Are your patients and team members’ experiences meeting generational expectations?
The shift from product-centric to people-centric means younger generations expect ongoing coaching, mentorship, and upskilling. Speaking the right generational language can reduce team turnover and attract new employees.
Practices have four generations in their workforce, and generational friction can hurt the practice. To bridge the divide, everyone must recognize and embrace generational differences.
Dental practices must master mobile platforms to accommodate smartphone communication demands and stay competitive. Attendees will learn how to identify generational markers and reduce friction points to improve practice culture.
Magic happens when we connect beyond our professional roles and support our differences.
Course Learning Objectives:
- Cultivate a generationally perceptive practice to create desirable employee experiences
- Utilize onboarding as a tool for connection and retention
- Implement high-level generational communication and marketing strategies
- Devise tactics to improve chronic turnover, low engagement, and stagnant/declining production
Lisa Copeland, RDH, CSP, CVP
Lisa Copeland, RDH, CSP, CVP is a Gen X and an IRONMAN! She knows the corporate and clinical business of dentistry. As a team coach and professional speaker, her career has been focused on sharing her 30-year expertise, virtually or live, in diverse cultures that span the globe. She has been employed in dental practices in the US and SE Asia as an office manager, dental assistant, and dental hygienist. Her unique experience and stories as a competitive athlete fuel her meaningful and memorable messages that: empower team engagement, customize generational language skills, and strategically develop practice communications, that increase profit, performance, and productivity.
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