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Have Them at Hello!™: Unscripted Telephone Skills for the Exceptional Practice  - Speaker: Katherine Eitel-Belt

Have Them at Hello!™: Unscripted Telephone Skills for the Exceptional Practice - Speaker: Katherine Eitel-Belt


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Throw out those old, tired scripts!  You can be amazingly effective and still be YOU!  In this high-energy presentation, Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, shares four simple yet innovative steps to polish your telephone skills and improve your results.

Discover how to create consistency of message without using a script and increase productivity tomorrow with incoming new patient calls, including price shoppers and insurance callers. Learn to use a call evaluation process that can make a true, positive difference and accelerate your team training. 

With conversion rates hovering around 35% and 40% of calls going unanswered in the average dental office, the lost revenue and opportunities are staggering.  Whether you are a referral-based practice or market externally, this course will dramatically improve your success in converting more calls to appointments, increasing your marketing ROI, and cementing your reputation as a practice with extraordinary patient service.   

 Learning Objectives: 

  • Learn to use a 4-part new patient call framework instead of a script.
  • Handle difficult callers with ease such as price shoppers and insurance questions.
  • Implement a call evaluation and training program your team will love.
  • Measure your results accurately. 

Katherine Eitel-Belt

LionSpeak

Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach, best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.

Whether communicating from a treatment room, consult room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.
Katherine is a Certified Speaking Professional (CSP), an earned designation of the National Speakers Association achieved by less than 10% speakers worldwide and she is one of only nine dental professionals to hold the certification.

She is a Speaking Consulting Network founding member, past president of the Academy of Dental Management Consultants, and recipient of the SCN Linda Miles Spirit Award.

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Have Them at Hello!™: Unscripted Telephone Skills for the Exceptional Practice - Presented by Katherine Eitel-Belt
Open to listen to or download MP3 audio.  |  120 minutes
Open to listen to or download MP3 audio.  |  120 minutes Have Them at Hello!™: Unscripted Telephone Skills for the Exceptional Practice - Presented by Katherine Eitel-Belt