Identifying & Managing Staff Frustrations, Presented by: Dr. Roger P. Levin

Approved for 1 CE towards AADOM Designations

Frustration among team members is a leading cause of turnover and inefficiency. The Office Manager has a critical role in managing the team and minimizing (or eliminating) the causes of frustration among team members.

In this 1-hour webinar containing the most current and updated information, Dr. Roger Levin will identify the steps that can be taken to improve team dynamics and increase team longevity. Dentistry is currently facing a staffing crisis making the Office Manager’s job more challenging and complex. Emerging from the pandemic, dentistry experienced a significant staffing shortage with fewer trained and experienced staff members available to hire. The time and effort required by the more difficult hiring process distracts Office Managers from other essential practice performance activities.

The best strategy to compensate for the new realities of building and maintaining an outstanding team is to increase staff longevity. In this webinar, office managers will learn the skills necessary to increase staff longevity by identifying and examining the common frustrations experienced by the dental team both individually and as a group. We will also explore three of the “hidden” reasons for staff frustration with specific solutions recommended to combat all of them.

Office Managers who are committed to improvement and ready to move their practice to its highest potential can master these strategies and techniques.

Course Learning Objectives:

• Understand the most common frustrations of dental team members and how to resolve them
• Identify the three “hidden” frustrations of staff members and learn specific practical solutions to resolve them
• Learn the technique for evaluating each team member using a simple ranking system to determine their performance level