Managing Drama- Module 2 - Manager Moments Curriculum

Only available as part of a package

Office drama is a reality for all too many of us – and truly a toxic to the spirit of community we are working so hard to bring to our practices. In order to eliminate drama, we must first identify the source of the issue and take a holistic view of the office to accurately determine any and all contributing factors. In this video, Laura provides an overview of how detrimental gossip can be to an office, and suggests several components of practice leadership, culture and operations to review.

Completion Requirements:

Upon finishing the full course, you will receive 3 CE credits and a Certificate of Completion.

Laura Nelson, FAADOM

Laura Nelson is the award-winning, internationally renowned founder of Front Office Rocks™, a virtual training platform for dental teams that teaches office systems and methods to help practices achieve exceptional customer service.

With her interactive and innovative approach as the leader in Dental Front Office Solutions and Training, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring. An accomplished recruiting & management coach and highly renowned keynote speaker, she is the best-selling author of Step Away from the Drill, a book that has helped dentists understand & embrace the business side of dentistry.

Laura received her undergraduate degree from Eastern Michigan University in Human Resources and her master’s degree in organizational development from John Hopkins University focusing on leadership development and success. Laura is a member of the National Speakers Association, The Speaking Consulting Network, the Academy of Dental Management Consultants, and a fellow of the American Association of Dental Office Management.

Laura is the recipient of public speaking awards from The Speaking Consulting Network and Dentistry's Got Talent. She has also been recognized as one of Dental Products Report’s Top 25 Women in Dentistry.

Laura lives in Coronado, CA with her amazing husband, Chris. She enjoys traveling & exploring new destinations, fitness activities including Spartan races and also enjoys biking.