Log In
Mastering the Patient Experience Through Every Handoff, Presented by Chavelle Galton-Rice, M.Ed., DAADOM, CDA

Mastering the Patient Experience Through Every Handoff, Presented by Chavelle Galton-Rice, M.Ed., DAADOM, CDA

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)


What happens between patient touchpoints often matters more than the moments themselves. This high-energy, practical course shows you how to transform everyday interactions into seamless, intentional experiences that build trust, improve efficiency, and strengthen your team. From check-in to check-out, you’ll learn how to eliminate communication gaps, create consistency across roles, and take ownership of the patient journey. Through real-world scenarios and actionable strategies, you’ll gain the tools to stay aligned, respond confidently when things go off track, and ensure no opportunity is missed, so every patient leaves feeling cared for, confident, and committed to coming back.

Course Learning Objectives:

  • Own the patient experience by delivering confident, seamless handoffs
  • Catch and correct breakdowns early before they impact trust and outcomes
  • Operate as a unified team to create consistent, high-impact patient interactions
Chavelle Galton-Rice

Chavelle Galton-Rice

Director of Membership & Education

AADOM

Chavelle Galton-Rice is a dental operations and education leader with more than two decades of experience across clinical support, front-office management, multi-site operations, and professional development. She serves as Director of Membership & Education for AADOM (American Association of Dental Office Management), where she focuses on member engagement and building meaningful learning experiences that support dental office leaders at every stage of their careers.

With a strong foundation in practice operations and a Master of Education in Education Technology and Instructional Design, Chavelle brings a practical, people-centered approach to education and leadership development. Her career includes leadership roles within both private practices and dental support organizations, where she partnered closely with doctors and management teams to promote operational consistency, team growth, and positive patient experiences across multiple locations.

When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.

Key:

Complete
Failed
Available
Locked
Game On: Mastering the Patient Experience Through Every Handoff
Open to view video.  |  42 minutes
Open to view video.  |  42 minutes
You must register to access.
Mastering the Patient Experience Through Every Handoff Quiz
10 Questions  |  3 attempts  |  9/10 points to pass
10 Questions  |  3 attempts  |  9/10 points to pass Please complete this post-module quiz to obtain CE credit.
You must register to access.
Give Us Your Feedback Survey
8 Questions
8 Questions Please make sure to complete the survey once you have finished watching the webinar for your certificate of completion and CEU in your profile.
You must register to access.
CE Certificate of Completion
Up to 0.50 credits available  |  Certificate available
Up to 0.50 credits available  |  Certificate available Download your continuing education certificate here.
You must register to access.