Navigating Patient Dismissal: Insights and Professional Practices for Dental Office Managers, Presented by: Stacey Singleton, CDA, EFDA, DAADOM

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders. 30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Please note: DISTINCTIONcasts are not eligible for CE.

This DISTINCTIONcast is an insight into implementation of a dismissal process for your practice. Understanding the sensitive patient dismissal process, the right to dismiss, knowing the laws & developing templates. You will be given examples of patient dismissal letters and issues that impede care all while maintaining professionalism. In these challenging times, faced with short patient fuses, financial stresses, and personal issues, we as managers need to be mindful of the business's best interest as well as maintaining a comfortable & safe culture for your team.

Stacey Singleton, CDA, EFDA, DAADOM

Practice Administrator

Harborside Dental and York County Pediatric Dentistry

Stacey Singleton is a respected dental leader, educator, and consultant with 30 years of experience in the dental industry. She serves as the Practice Administrator for York County Pediatric Dentistry in Wells, Maine, and is the Founder & Dental Director of Talk Teeth 2 Me, LLC, where she leads Maine Dental Board–approved Dental Radiography and Expanded Function Dental Auxiliary (EFDA) programs.

Stacey is a Certified Dental Assistant, Expanded Function Dental Auxiliary, published author, speaker, and trusted consultant dedicated to advancing dental teams through education, leadership development, and continuing education. She is an active member of the American Association of Dental Office Management (AADOM) and has earned the organization’s highest distinction, Diplomate. She is also the Founder and past-President of the Maine Dental Leadership Coalition.

Recognized for her passion for office culture, management excellence, and team development, Stacey was named Dental Assistant of the Year runner-up in 2016 and Dental Office Manager of Distinction in 2023 & 2025. She is committed to helping dental professionals grow with confidence while elevating the future of dentistry in Maine and beyond.