Navigating Patient Dismissal: Insights and Professional Practices for Dental Office Managers, Presented by: Stacey Singleton, CDA, EFDA, DAADOM

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders. 30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Please note: DISTINCTIONcasts are not eligible for CE.

This DISTINCTIONcast is an insight into implementation of a dismissal process for your practice. Understanding the sensitive patient dismissal process, the right to dismiss, knowing the laws & developing templates. You will be given examples of patient dismissal letters and issues that impede care all while maintaining professionalism. In these challenging times, faced with short patient fuses, financial stresses, and personal issues, we as managers need to be mindful of the business's best interest as well as maintaining a comfortable & safe culture for your team.

Stacey Singleton, CDA, EFDA, DAADOM

Dental Practice Administrator Harborside Dental and York County Pediatric Dentistry. Stacey resides in southern Maine with her family. She has been in the dental field since 1997. She is a Certified and Expanded Function Dental Auxiliary. She also holds her Business Administration Management Degree from Hesser College and received her Fellowship, Masters & Diplomate with the Academy of Dental Office Management. Stacey has been certified by the National Oral & Maxillofacial Anesthesia Board and is an active member with AADOM where she is President of the Maine Dental Leadership Coalition. Stacey is also a Dental Adjunct Professor at YCCC where she teaches dental programs. She enjoys volunteering within the local community and has a passion for the dental industry where she has been awarded numerous recognitions in office culture and management. She was awarded Dental Office Manager of Distinction in 2023 and was Dental Assistant of the year runner-up in 2016. She has had the opportunity to have published articles, speaking engagements, and consulting guidance with other dental practices. “Find your passion and stay true to its course.”