OM101.6 Taking the Fear out of Treatment Planning – Dana Watson
Presenting treatment to patients can be one of the most feared roles in the dental office. Is this because we must have difficult financial conversations? Or is it because so many dental team members lack the training to feel completely comfortable in “selling” treatment? Whatever the case may be, this course will prepare attendees so they feel fully equipped and comfortable presenting treatment and gaining a higher percentage of acceptance. The more prepared the treatment coordinator is, the better one can help patients understand and appreciate the dental care being offered. The higher the treatment acceptance, the greater the profitability for the practice.
Course Learning Objectives:
- Learn the one main secret to getting a high degree of case acceptance
- Understand how to validate the patient's treatment decisions
- Find your comfort zone in having financial conversations
- Learn how your body language affects treatment acceptance
Approved for 1 CE towards AADOM Distinctions
Dana Watson, FAADOM
Dana Speaks Dental
Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.
Key:
Complete
Next
Failed
Available
Locked
