Phone Skills Module 1 - Expect the YES, Forget the Rest!

Only available as part of a package

The first of four online modules in the series: Secrets and Strategies to Handle Any Phone Call. The first impression of your caller will set the tone for patient expectations. Learn how to confidently and strategically guide the patient to Yes and land them on your schedule with ease.

Eligible for 1 CE AGD/PACE or toward AADOM Distinction Program.

Dana Watson, FAADOM

Dana Speaks Dental

Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.

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Module 1 - Expect the YES, Forget the Rest!

Open to view video. | 50 minutes

Open to view video. | 50 minutes The first of four online modules in the series: Secrets and Strategies to Handle Any Phone Call. The first impression of your caller will set the tone for patient expectations. Learn how to confidently and strategically guide the patient to Yes and land them on your schedule with ease.

You must register to access.

Module 1 - Expect the YES, Forget the Rest Quiz

10 Questions | 3 attempts | 8/10 points to pass

10 Questions | 3 attempts | 8/10 points to pass Please complete this assessment of Module 1 - Expect the YES, Forget the Rest to move onto Module 2.

You must register to access.