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Phone Skills Training Curriculum

Phone Skills Training Curriculum

Full Curriculum is Approved for 4 CE towards AADOM Distinctions or AGD/PACE CE.

As an office manager, have you been in a position where a team member passes a patient call to you because they just don’t know how to handle it?

Perhaps you passed by your front desk and cringed as you heard a team member tell a patient who just canceled their appointment, “Oh, it’s ok.”

AADOM’s Phone Skills Training provides secrets and strategies to handle any phone call. This four-part series is an excellent tool for every team member, not just your front desk team.

 

Each module will conclude with a quiz and completion of the full course will provide you with a Certificate of Completion.

  • Phone Skills Module 1 - Expect the YES, Forget the Rest!
    Contains 2 Component(s)

    The first of four online modules in the series: Secrets and Strategies to Handle Any Phone Call. The first impression of your caller will set the tone for patient expectations. Learn how to confidently and strategically guide the patient to Yes and land them on your schedule with ease.

    The first of four online modules in the series: Secrets and Strategies to Handle Any Phone Call. The first impression of your caller will set the tone for patient expectations. Learn how to confidently and strategically guide the patient to Yes and land them on your schedule with ease.

    Eligible for 1 CE AGD/PACE or toward AADOM Distinction Program.

    Dana Watson, FAADOM

    Dana Speaks Dental

    Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee. 

  • Phone Skills Module 2 - Prevention is the Key to Assurance!
    Contains 2 Component(s)

    Learn the importance of having a reactivation system for your dental practice.

    What do we do when a patient falls between the cracks, it's important to have a system in place to reactivate your patients and get them back on your schedule. This modules covers secrets and strategies to  be sure your patients are not forgotten.

    Eligible for 1 CE AGD/PACE or toward AADOM Distinction Program.

    Dana Watson, FAADOM

    Dana Speaks Dental

    Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee. 

  • Phone Skills Module 3 - Reactivation and Follow-Up
    Contains 2 Component(s)

    Learn the importance of having a reactivation system for your dental practice.

    What do we do when a patient falls between the cracks, it's important to have a system in place to reactivate your patients and get them back on your schedule. This modules covers secrets and strategies to  be sure your patients are not forgotten.

    Eligible for 1 CE AGD/PACE or toward AADOM Distinction Program.

    Dana Watson, FAADOM

    Dana Speaks Dental

    Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee. 

  • Phone Skills Module 4 - Conflict Resolution with Patients
    Contains 4 Component(s), Includes Credits
    Component Credit Type State/Medical Type Available Credits Earned Credits
    CEU Certificate of Completion - Phone Skills Training Curriculum, Presented by Dana Watson Medical Clincian 4.00 0.00
    CEU Certificate of Completion - Phone Skills Training Curriculum, Presented by Dana Watson Medical Administration 4.00 0.00

    Learn to use the acronym L.I.S.T.E.N. to diffuse any situations and keep your patients wanting to come back to your practice!

    The last of four learning modules in the series Secrets and Strategies to Handle Any Phone Call. What we really should call this is "I'd pay $20 not to take that call!"  It happens... patients get upset and let us have it from the other end of the line. That's okay, we can handle it! Learn to use the acronym L.I.S.T.E.N. to diffuse the situation and keep your patients wanting to come back to your practice!

    Eligible for 1 CE AGD/PACE or toward AADOM Distinction Program.

    Dana Watson, FAADOM

    Dana Speaks Dental

    Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.