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Power Bite #2 - The EARR Method

Power Bite #2 - The EARR Method

In this Power Bite, AADOM’s Penny Reed shares the EARR Method—a simple, effective way to handle short-notice patient cancellations with empathy and confidence. Learn how to stop saying “That’s OK” and start leading the conversation with a structure that protects your schedule and sets healthy boundaries.

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Power Sheet #2 - The EARR Method
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Open to download resource. This Power Sheet is your companion to Power Bite #2: The EARR Method. Use it to train your team on how to confidently manage last-minute cancellations with empathy, clarity, and consistency. Includes conversation prompts, scripting tips, and space to role-play real scenarios—so your front desk team feels prepared, not pressured. ✔️ Reinforce the EARR steps: Empathy, Ask, Remind, Reschedule/Restrict ✔️ Practice responses using real-world examples ✔️ Strengthen communication skills and set clear boundaries with care Perfect for morning huddles, team meetings, or one-on-one coaching.
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Power Bites #2 - The EARR Method
Open to view video.
Open to view video. In this Power Bite, AADOM’s Penny Reed shares the EARR Method—a simple, effective way to handle short-notice patient cancellations with empathy and confidence. Learn how to stop saying “That’s OK” and start leading the conversation with a structure that protects your schedule and sets healthy boundaries.
You must register to access.