Revenue Cycle Management Pipeline for the Dental Team, Presented by: Penny Reed
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Approved for 1 CE towards AADOM Designations
Join Penny Reed on a journey through the revenue cycle management pipeline, where every team member has a crucial role to play – from the initial patient interaction to the completion of treatment and payment. The revenue cycle is the lifeline of any practice, as it directly affects profitability. By being proactive in your processes and patient communication on the front end, the back end of dental insurance billing and collections can flow much smoother. This results in a healthy bottom line, happy dentists and team members, and a stress-free culture.
Course Learning Objectives:
- Learn the aspects of effective revenue cycle management (RCM)
- Discover the opportunities that every team member has to impact practice collections
- Identify the greatest pitfalls in RCM that prevent practices from being paid what they are rightfully owed
Penny Reed
President
Dental Growth Officer
Penny Reed is the Founder and President of Penny Reed – Dental Growth Officer, providing advisory services and training to practice owners and leaders in the dental profession. She also serves as Managing Director of Practice Growth Advisory at HealthStream Ventures, where she helps founder-led practices and emerging dental groups strengthen leadership, operational infrastructure, and strategic clarity as they prepare for the next phase of growth.
With more than 30 years of experience, Penny brings a behavior-based approach shaped by her background as a certified behavioral consultant with the Institute for Motivational Living and a former Dale Carnegie trainer. A former dental office manager, she serves on faculty for the Nash Institute for Dental Learning, is a Dentistry Today Leader in Dental Consulting, and the author of Growing Your Dental Business. A professional speaker, she is known for delivering practical, engaging programs on leadership, culture, and communication.
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