The 12 Muscle Groups of a High-Performing Practice, Presented by: Kelley Johnson
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Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
High-performing dental practices are not built by chance—they are designed.
In this fast-paced, results-driven session, attendees will learn how to identify, evaluate, and strengthen the 12 critical “muscle groups” that drive practice performance. From front-office systems and case acceptance to accountability, leadership, and patient experience, this course breaks down where practices commonly weaken—and how to fix them.
Participants will walk away with a clear framework to:
- Diagnose operational breakdowns
- Prioritize high-impact improvements
- Strengthen team execution and accountability
- Increase profitability without increasing hours
Course Learning Objectives:
- Identify the 12-core operational “muscle groups” required for a high-performing dental practice
- Evaluate current practice performance to determine strengths, weaknesses, and gaps
- Prioritize which operational areas to address first for maximum ROI
- Apply a structured approach to team alignment and behavior change
- Utilize KPI tracking and operational audits to sustain long-term growth
Kelley Johnson
Founder/Owner
Core Dental Solutions
Kelley Johnson is the founder of Core Dental Solutions and a trusted advisor to dental practices navigating growth, change, and complexity. She is known for strengthening the operational “core” of a practice—because when the core is strong, everything else becomes more efficient, aligned, and profitable.
With over 25 years of experience, Kelley specializes in untangling operational chaos, building high-performing administrative teams, and creating structure where there is confusion or overlap. She often partners with practices during pivotal moments—transitions, team breakdowns, or rapid growth—bringing clarity, accountability, and forward momentum.
Her approach is direct, strategic, and deeply practical. Kelley doesn’t just give advice, she builds systems, trains teams, and creates lasting change.
Before founding Core Dental Solutions, Kelley held a wide variety of leadership roles, including Certified Technology Advisor at Patterson Dental and a trusted Practice Manager role. Kelley is also a member of ADMC, AADOM Consulting Network, and several advisory boards, which further her contributions to national initiatives focused on innovation and practice growth. Through her work in leadership, consulting, and advising, Kelley has empowered more than 500 dental practices to elevate their level of patient care and functional operational effectiveness.
Kelley believes that successful practices aren’t just productive, they’re aligned, empowered, and built on a strong "core" foundation.
Outside of work, Kelley enjoys music, research, reading, and spending time with her family/friends. She is also a wife and proud mom.
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