The 5-Star Customer Service Practice, Presented by: Dr. Roger P. Levin

Approved for 1 CE towards AADOM Designations

Customer service is one of the most powerful ways for any practice to differentiate itself and attract patients. Very few practices reach the “5-Star Customer Service” level, but when they do all aspects of practice performance improve. Customer Service is not simply about being nice to patients. It is a practice system that needs to be documented and integrated into the practice by a fully trained team and overseen by the Office Manager. The best practices offer outstanding customer service, which leads to their continued success year after year.

Exceptional customer service starts with building a customer service-oriented culture where specific actions take place every day. The truth is that many practices believe they have “5-Star Customer Service” but are really at the 3 or 4-star level. Patients can tell the difference, and they appreciate and are drawn toward practices that deliver the highest levels of customer service experience.

This presentation will include not only the philosophy behind building a customer service culture in your practice, but many practical strategies that can be used by Office Managers daily. Within 90 days of implementing the strategies taught in this seminar, the practice will begin to transform into an extraordinarily positive and energized environment that attracts more patients and generates plentiful positive reviews. A simple, no-cost technique to attract hundreds of positive reviews will also be explained along with numerous other pearls that can bring any practice up to the 5-Star Customer Service level.

Course Learning Objectives:

• Learn to build a customer service culture that will transform and differentiate the practice.
• Understand and implement specific customer service strategies to use with every patient every day to create a 5-Star Customer Service environment.
• Rapidly add hundreds of positive (5-Star) reviews for the practice by building and leveraging a foundation of outstanding customer service based on the principles of outstanding customer service.