The Numbers in Your Practice You Must Know by Tomorrow Morning, Presented by: Ashley Bond

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Office managers are expected to understand practice financial performance, yet few have ever been formally taught how to interpret the numbers that drive billing success. This course is designed to close that gap. In this practical and highly actionable session, attendees will learn the specific revenue and billing metrics they should be able to confidently explain without pulling reports or guessing. We will break down what each number means, what healthy versus unhealthy performance looks like, and how to quickly identify where breakdowns are occurring across insurance verification, claim submission, payment posting, denials, insurance aging, patient aging, and collections. Attendees will gain clarity on how to evaluate billing performance at a leadership level without needing to personally work claims or payments. This course focuses on oversight, accountability, and confidence, empowering office managers to lead billing conversations with doctors and teams, identify revenue risk early, and know exactly what to address when numbers are off. This session is designed to be implemented immediately in any practice environment, whether billing is handled in-house, outsourced, or hybrid.

Learn how to find hidden billing leaks, fix them fast, and lead your practice’s revenue with confidence using the numbers that matter.

Course Learning Objectives:

• Identify the key billing and financial metrics office managers are expected to know
• Interpret what each metric indicates about practice revenue health
• Recognize early warning signs of billing breakdowns before revenue is lost
• Determine which billing area to address first when performance is off
• Confidently explain billing performance to doctors and leadership
• Apply a repeatable monthly review process to evaluate billing success