The Professionalism Reset, Presented by Stacey Singleton, CDA, EFDA, DAADOM
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DISTINCTIONcast
Expert dental management knowledge from AADOM Distinction holders. 60 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.
Approved for .5 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)
In today’s fast-paced dental environment, professionalism is more than appearance—it’s the foundation of trust, communication, and operational excellence. The Professionalism Reset equips dental teams with practical strategies to eliminate communication breakdowns, strengthen accountability, and elevate the patient experience.
This program introduces a “Direct-to-Source” communication culture, empowering teams to reduce workplace conflict, prevent triangulation, and improve efficiency through proven frameworks such as SBAR (Situation, Background, Assessment, Recommendation). Attendees will also learn how to standardize verbal skills using “value-based vocabulary” to enhance patient trust and case acceptance.
From establishing clear digital and social media boundaries to implementing measurable accountability through KPIs, this course connects professional behavior directly to practice success. With actionable tools, scripts, and systems, participants will leave prepared to create a more predictable, respectful, and high-performing dental team.
Learning Objectives:
- Identify common sources of communication breakdown, including triangulation and communication silos, within a dental practice.
- Demonstrate the use of the SBAR (Situation, Background, Assessment, Recommendation) framework to communicate clinical and administrative concerns effectively.
- Implement a “Direct-to-Source” communication protocol to resolve team conflicts and improve workflow efficiency.
- Differentiate between transactional and value-based language and apply value-driven vocabulary to enhance patient understanding and case acceptance.
- Apply standardized verbal skills and hand-off techniques to improve collaboration between clinical and administrative team members.
- Recognize appropriate professional boundaries related to digital communication and social media to maintain HIPAA compliance and protect the practice’s reputation.
- Develop at least one measurable Key Performance Indicator (KPI) related to professionalism and track its impact on individual or team performance.
Stacey Singleton, CDA, EFDA, DAADOM
Practice Administrator
Harborside Dental and York County Pediatric Dentistry
Stacey Singleton is a respected dental leader, educator, and consultant with 30 years of experience in the dental industry. She serves as the Practice Administrator for York County Pediatric Dentistry in Wells, Maine, and is the Founder & Dental Director of Talk Teeth 2 Me, LLC, where she leads Maine Dental Board–approved Dental Radiography and Expanded Function Dental Auxiliary (EFDA) programs.
Stacey is a Certified Dental Assistant, Expanded Function Dental Auxiliary, published author, speaker, and trusted consultant dedicated to advancing dental teams through education, leadership development, and continuing education. She is an active member of the American Association of Dental Office Management (AADOM) and has earned the organization’s highest distinction, Diplomate. She is also the Founder and past-President of the Maine Dental Leadership Coalition.
Recognized for her passion for office culture, management excellence, and team development, Stacey was named Dental Assistant of the Year runner-up in 2016 and Dental Office Manager of Distinction in 2023 & 2025. She is committed to helping dental professionals grow with confidence while elevating the future of dentistry in Maine and beyond.
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