The Three Gaps: How Office Managers Build a Practice Worth More, Presented by: Lynn Bowser
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Approved for 1.0 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
This practical course shows dental office managers how the daily decisions they already own—scheduling, collections, recall, team management, and systems—directly impact a practice’s profitability and overall value. Using the Three Gaps framework, members will learn how to think and operate like strategic partners, not just administrators.
Course Learning Objectives:
Upon completion of this course, participants will be able to:
- Define the three gaps (profit, value, and wealth) and explain how they relate to one another.
- Identify the operational drivers and common profit leaks that determine how much a practice keeps.
- Distinguish between practice profit and transferable practice value, and explain how owner dependence affects what a practice is worth.
- Connect specific office manager responsibilities (scheduling, collections, recall, systems, and documentation) to each of the three gaps.
- Build a 90-day action plan to begin measuring and improving the practice's financial and operational health.
Lynn Bowser
Co-Founder
Elevate Strategy and Consulting
Lynn Bowser is a nationally recognized financial strategist, CEO of Thrive Financial Partners, and co-founder of Elevate Strategy & Consulting.
With over a decade of experience advising high-net-worth individuals, physicians, dentists, and business owners, Lynn is known for her ability to bring clarity to complex financial decisions and create momentum in both life and business. She speaks with warmth, wit, and wisdom, empowering audiences to take ownership of their wealth, businesses, and legacy with confidence.
Whether on stage, in a boardroom, or at a lakeside retreat, Lynn delivers practical insights with a spark of inspiration.
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