Thriving, Not Just Surviving: Using Systems to Improve Patient Retention and Practice Culture, Presented by: Adele Reische
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Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Strong systems create strong practices. This session focuses on how intentional patient agreements, clear definitions, and consistent tracking help dental teams communicate more effectively, retain patients, and protect practice culture. Designed for both doctors and team members, this presentation blends motivation with instruction to support sustainable practice growth.
Course Learning Objectives:
- Define “inactive patient” using clear, non-time-based criteria to improve accuracy and consistency within the practice.
- Explain the role of patient agreements in setting expectations, supporting accountability, and reducing misunderstandings.
- Identify common reasons patients leave a dental practice and recognize opportunities to improve retention through better communication.
- Demonstrate how to ask effective, non-defensive questions to gain insight into patient decisions and strengthen relationships.
- Implement a simple tracking system to document why patients become inactive and use that data to improve practice systems.
- Apply communication strategies that acknowledge patients, build trust, and support long-term patient retention.
Adele Reische
CEO
Synergy Practice Management
Adele Reische brings a unique blend of training, support, and insight to her clients, coaching them through the shift from surviving to thriving. With over 40 years of experience in dentistry, management, and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.
Adele enjoys spending time in the great outdoors with family and friends, houseboating, in addition to hunting and fishing with her husband, Ken, of 38 years.
Adele is a graduate of The Consulting U, a masters training and continuing education program specifically for dental practice management consultants. Adele is an active member of the Speaking Consulting Network, The Academy of Dental Management Consultants, The American Academy of Dental Office Managers, as well as a Certified Consultant in Employment Law with Bent Ericksen & Associates, and is the Director of Provider Affiliations with The Allana Smiles Foundation. Allanasmiles.org
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