Why Administrative Teams Drive Practice Success, Presented by: Mary Margaret Campbell, DDS

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

PLEASE NOTE: Due to technical difficulties during the live webinar, some of the presentation slides were not visible to attendees. We apologize for the inconvenience! The presentation slides are available as a downloadable handout with this course. Please download the handout before viewing the recording so you can reference the slides as the speaker discusses them throughout the presentation.

Administrative teams are the backbone of a successful healthcare or dental practice. They shape the patient experience from the first phone call through follow-up care, directly influencing patient satisfaction, retention, and practice reputation.

Successful dental administrative teams are built through clear expectations, effective communication, ongoing training, accountability, and appreciation. When administrative teams thrive, patient experiences improve, clinical teams function more efficiently, and the entire practice becomes more profitable and less stressful.

Course Learning Objectives:

After completing this course, participants will be able to:

• Recognize the critical role administrative teams play in practice operations and patient satisfaction. 
• Understand how scheduling, billing, insurance coordination, and communication impact practice performance. 
• Identify ways administrative staff contribute to revenue cycle management and financial success. 
• Explain the connection between administrative excellence, patient retention, and practice growth. 
• Apply strategies to strengthen collaboration between administrative and clinical teams. 
• Develop actionable steps to improve efficiency, patient experience, and overall practice success.