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AADOM Conference Replay - 2024

AADOM Conference Replay - 2024

Sessions Available October 10, 2024!  

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    Learn how to transform uncomfortable conversations into constructive communication in this upbeat presentation based on Sarita Maybin’s second book Say What You Mean in a Nice Way. Take away real solutions for communicating with compassion, kindness and civility—in person and online. Gain fresh insights on how to say what you mean and mean what you say in a nice way.


    Learn how to transform uncomfortable conversations into constructive communication in this upbeat presentation based on Sarita Maybin’s second book Say What You Mean in a Nice Way. Take away real solutions for communicating with compassion, kindness and civility—in person and online. Gain fresh insights on how to say what you mean and mean what you say in a nice way. 

     Learning Objectives:  

    • How to communicate with C.A.R.E. to create positive results.
    • You’re Not the Boss of Me – How to gain cooperation when you’re not in charge.
    • Do You Play Nicely? How to lead, follow or get out of the way.
    • How to navigate dialogue dilemmas when communicating online.
    • Are you a L.I.A.R.? – Four behaviors that make or break relationships.

    Sarita Maybin

    Sarita Maybin provides her audiences with the skills to transform uncomfortable conversations into constructive communication. With real stories, real solutions and a relatable presence, she breaks down barriers to reveal how to work together better.

    In her 20+ years as an international speaker and communication expert, Sarita has spoken in all 50 states, 10 countries—including Iceland—and on the prestigious TEDx stage. Her extensive client list includes Hewlett-Packard, Los Angeles County, Kaiser Permanente, Department of the Navy, University of California and many others.

    Sarita has made it her mission to inspire others to embrace positivity, even amid the challenges of our ever-changing high-tech times. Raised as a “military brat” moving from country to country, Sarita quickly learned that it’s not just what you say but how you say it that matters.

    She is a former university dean of students and literally wrote the book on how to answer the question: If You Can’t Say Something Nice, What DO You Say? She continues the conversation in her newest book Say What You Mean in a Nice Way.

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    Discover how to create consistency of message without using a script and increase productivity tomorrow with incoming new patient calls, including price shoppers and insurance callers. Learn to use a call evaluation process that can make a true, positive difference and accelerate your team training.


    Throw out those old, tired scripts!  You can be amazingly effective and still be YOU!  In this high-energy presentation, Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, shares four simple yet innovative steps to polish your telephone skills and improve your results.

    Discover how to create consistency of message without using a script and increase productivity tomorrow with incoming new patient calls, including price shoppers and insurance callers. Learn to use a call evaluation process that can make a true, positive difference and accelerate your team training. 

    With conversion rates hovering around 35% and 40% of calls going unanswered in the average dental office, the lost revenue and opportunities are staggering.  Whether you are a referral-based practice or market externally, this course will dramatically improve your success in converting more calls to appointments, increasing your marketing ROI, and cementing your reputation as a practice with extraordinary patient service.   

     Learning Objectives: 

    • Learn to use a 4-part new patient call framework instead of a script.
    • Handle difficult callers with ease such as price shoppers and insurance questions.
    • Implement a call evaluation and training program your team will love.
    • Measure your results accurately. 

    Katherine Eitel-Belt

    LionSpeak

    Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach, best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.

    Whether communicating from a treatment room, consult room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.
    Katherine is a Certified Speaking Professional (CSP), an earned designation of the National Speakers Association achieved by less than 10% speakers worldwide and she is one of only nine dental professionals to hold the certification.

    She is a Speaking Consulting Network founding member, past president of the Academy of Dental Management Consultants, and recipient of the SCN Linda Miles Spirit Award.

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    Are you stressed out with PPOs, leased networks, and patient objections? You are not alone. Managers and insurance coordinators face an increasingly complex insurance landscape. This discussion will help you prepare by explaining the why and how of these industry shifts.


    Practices have seen tremendous dental insurance changes in the last decade. Staying up to date on benefit trends and contract clauses can keep you from losing money. Both in- and out-of-network offices should be aware of legislative changes in both the medical and dental world. Let’s talk about how plans are changing and what you can do to stay profitable. We’ll also throw in the added spice of how workforce changes have made it more difficult to manage the entire insurance system.  

     Learning Objectives:

    • Discuss evolving plan designs. Understand why Medicare Advantage plans are suddenly everywhere. 
    • Assess the impact of retail consumer behavior on our patients. 

    Teresa Duncan, MS, FAADOM

    Odyssey Management

    With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew on This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.

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    In this course, Judy Kay shares her R.I.S.E. Philosophy, a concept for best practices that helps the entire team think and act differently, communicate more effectively, work together better, and make healthy decisions, ultimately resulting in a growing business.


    Success is measured by a healthy bottom line, a united leadership front, and a cohesive team. Building a high-performing team is a necessary step for enabling success in your business. Success is also a feeling of working in an environment you enjoy and knowing you’ve done your best at the end of the day. 

     In this course, Judy Kay shares her R.I.S.E. Philosophy, a concept for best practices that helps the entire team think and act differently, communicate more effectively, work together better, and make healthy decisions, ultimately resulting in a growing business. 

     Attendees will learn how to build a united leadership team, how to develop performance standards, and how to uncover behaviors that inspire a culture of appreciation and celebration. Judy Kay will also outline how to understand the individual’s role in establishing trust, accountability, and respect. Come learn the R.I.S.E. Implementation Process and set yourself up for success! 

     Learning Objectives:

    • Learn how to build a united leadership team.
    • Uncover behaviors that inspire a culture of appreciation and celebration.
    • Learn methods for making successful decisions.
    • Discover the beliefs and behaviors that nurture a patient-focused practice.
    • Acquire tools for creating accountability.

    Judy Kay

    Mausolf

    Practice Solutions Inc.

    Judy Kay Mausolf, owner, and president of Practice Solutions Inc. is a dental practice management coach, speaker, and author. She coaches dental teams who want to be better leaders, work together better, deliver service with more passion and fun and ultimately grow their practice.

    She does this by developing leadership, broadening mindsets, elevating attitude, strengthening communication and developing skills to build happy, healthy and high performing doctor/team/patient relationships!

    Judy Kay is Past President, National Speakers Association Minnesota Chapter, a member of the National Speakers Association, Academy of Dental Management Consultants, and Director of Sponsoring Partners for the Speaking Consulting Network. She is the author of two books; “TA-DAH! Get Happy in 5 Seconds or Less” and “Rise & Shine; An Evolutionary Journey to Get Out of Your Way and On Your Way to Success,” and a contributing author for many dental publications.

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    Understanding the why and the purpose behind time management is the first step to keeping your practice organized and efficient. Learning and implementing good time management skills can increase practice productivity and helps to create a productive and positive work environment.


    Understanding the why and the purpose behind time management is the first step to keeping your practice organized and efficient. Learning and implementing good time management skills can increase practice productivity and helps to create a productive and positive work environment. A practice that is well organized with team members who balance their time will have better communication among the team and work more efficiently. Having time management and organization skills are key to creating an environment where team members thrive – and patients appreciate – allowing for a less stressful work environment and the ability to offer the best care for patients.

    Learning Objectives: 

    • Discuss the why and the importance of time management in the dental practice.
    • Recognize the importance of morning huddles and meetings.
    • Examine the keys to effective time management.
    • Identify barriers to effective time management.

    Laura Nelson, FAADOM

    Laura Nelson is the award-winning, internationally renowned founder of Front Office Rocks™, a virtual training platform for dental teams that teaches office systems and methods to help practices achieve exceptional customer service.

    With her interactive and innovative approach as the leader in Dental Front Office Solutions and Training, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring. An accomplished recruiting & management coach and highly renowned keynote speaker, she is the best-selling author of Step Away from the Drill, a book that has helped dentists understand & embrace the business side of dentistry.

    Laura received her undergraduate degree from Eastern Michigan University in Human Resources and her master’s degree in organizational development from John Hopkins University focusing on leadership development and success. Laura is a member of the National Speakers Association, The Speaking Consulting Network, the Academy of Dental Management Consultants, and a fellow of the American Association of Dental Office Management.

    Laura is the recipient of public speaking awards from The Speaking Consulting Network and Dentistry's Got Talent. She has also been recognized as one of Dental Products Report’s Top 25 Women in Dentistry. 

    Laura lives in Coronado, CA with her amazing husband, Chris. She enjoys traveling & exploring new destinations, fitness activities including Spartan races and also enjoys biking.

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    The course will emphasize the importance of building strong relationships with the owner dentist and associate dentists. Participants will learn strategies for effective communication and collaboration, ultimately creating a cooperative and productive work environment.

    Dr. Mark Davis will be providing valuable insights on how office managers can become exceptional practice consultants. Participants will have the opportunity to learn key skills that can elevate their role as an office manager and contribute to the success of the dental practice.

    The course will emphasize the importance of building strong relationships with the owner dentist and associate dentists. Participants will learn strategies for effective communication and collaboration, ultimately creating a cooperative and productive work environment.

    Additionally, the course will address the importance of creating a dream team of superstars. Dr. Davis will share tips on how to recruit, train, and retain talented staff members. By assembling a high-performing team, office managers can enhance the overall efficiency and quality of the practice.

    Moreover, this course will have a focus on the personal well-being and fulfillment of office managers. Dr. Davis will help participants with burnout find joy and passion in their profession, encouraging them to fall in love with their life and their practice. This approach recognizes the significance of a healthy work-life balance.

    Overall, participants can expect to gain practical skills and strategies to excel as office managers, elevate their practice, and find personal fulfillment.

    Brought to you by Better Dental Life

    Mark C. Davis

    Dr.

    Dr. Mark Davis, a dentist and life coach, graduated from Creighton School of Dentistry in 2000. Following an AEGD residency in the US Airforce, he purchased his inaugural practice in 2005, initiating a successful journey of acquiring and selling dental practices. Dr. Davis values teamwork, having collaborated with exceptional professionals. Passionate about mentoring, he excels in helping individuals uncover their true potential through life coaching, blending dental expertise with a compassionate commitment to personal development. With a career marked by excellence, Dr. Mark Davis continues to positively impact both dentistry and the lives of those he guides.

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    Are you ready to boost your revenue into the stratosphere? In this enlightening seminar Penny and Jim will provide insight into the world of dental coding and reimbursement.


    Are you ready to boost your revenue into the stratosphere? In this enlightening seminar Penny and Jim will provide insight into the world of dental coding and reimbursement. Discover the ideal revenue cycle key performance indicators (KPI’s), learn the optimal frequency for fee adjustments and unlock the essential coding strategies for 2024 (plus a sneak peek of what’s coming in 2025!). Get ready to supercharge your earnings! 

    Brought to you by eAssist Dental Solutions

    Penny Reed

    Penny Reed is a speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams to increase their performance and create an office culture where the entire team looks forward to coming to work.

    Penny has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2017. She is a member of the Speaking Consulting Network, the National Speakers’ Association, and the American Association of Dental Office Managers.

    Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah.

    Jim DiMarino

    Dr.

    Practice Booster

    Dr. DiMarino is an international speaker and the Chief Executive Officer at Practice Booster. He holds a dental degree and master’s degree in education from the University of Pennsylvania. He completed a General Practice Residency, became a solopreneur practicing general dentistry, all while researching and implementing advanced dental technologies and consulting as a Dentrix and Schick trainer. Dr. DiMarino has worked in the dental insurance industry as a dental consultant, a State Dental Director, and as a National Dental Director. In 2018 he completed the certification requirements to become an AADC Certified Dental Consultant. Dr. DiMarino is also a patented inventor, trainer, educator, publisher, and lecturer having presented across the USA, Japan, Germany, London, Poland, Mexico, and Finland. 

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    Cash Flow Conversations – Dental bills can be scary for patients. Confidence and conversational skills are a must to handle patient billing questions. This class will prepare you for a variety of billing and insurance situations. Fearless Financial & Case Presentations – Receptionists, managers and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you to handle the money issues with a smile.


    Cash Flow Conversations – Dental bills can be scary for patients. Confidence and conversational skills are a must to handle patient billing questions. This class will prepare you for a variety of billing and insurance situations. 

    Fearless Financial & Case Presentations – Receptionists, managers and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you to handle the money issues with a smile. 

    Learn: 

    • How to effectively communicate with your patients about their treatment needs
    • Verbal skills to help you overcome the most common patient objections
    • Why solid financial arrangements are essential to case acceptance

    Brought to you by Vyne Dental

    Teresa Duncan, MS, FAADOM

    Odyssey Management

    With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew on This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.

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    Hear “Yes!” more often when you discover proven systems for overcoming the most common patient financial barriers.


    Hear “Yes!” more often when you discover proven systems for overcoming the most common patient financial barriers to treatment including:

    • Busted: The biggest MYTH about financial objections. It’s NOT true. It never was!
    • Do this FIRST and they will be ready to say “Yes!”
    • Don’t say that….EVER!
    • The secret about timing and financial arrangements. (Get out your watch…and your calendar!)
    • The #1 thing patients value More than their money. Ignore it at your peril.
    • The biggest financial arrangements mistakes and how to Stop them Now!

    And much, much more!

    Brought to you by Sunbit

    Steven J. Anderson

    Steven J. Anderson has worked with professionals around the world to transform their practices, businesses, and their teams to “Top 10% Performance” status with innovative patient service systems that make it easier for patients to say “yes” to treatment. He has worked with some of the biggest names in dentistry to build their practices. His systems transform practices and the people in them.

    Steven has been named “Dental Businessman of the Year” by Excellence in Dentistry. He is a founder of the Total Patient Service Institute (www.TotalPatientService.com), Crown Council (www.CrownCouncil.com), the Smiles for Life Foundation (www.SmilesForLife.org) that has raised nearly $50 million dollars for dental and children’s charitable projects around the world.

    He is the author of numerous articles and books including: The Culture of Success – 10 Natural Laws for Creating the Place Where Everyone Wants to Work,

    He is one of the most prolific entrepreneurs, authors, philanthropists, and presenters in dentistry.

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    This cutting-edge course is designed specifically for office managers and practice leaders who aim to elevate their practice’s performance and profitability through strategic use of analytics. Participants will discover how to utilize scorecards and data analytics to pinpoint performance gaps, enforce accountability, and tailor team training for maximum effectiveness.


    In today’s competitive dental industry, the success of your practice hinges on your ability to lead a cohesive, accountable, and highly skilled team. This cutting-edge course is designed specifically for office managers and practice leaders who aim to elevate their practice’s performance and profitability through strategic use of analytics.

    Participants will discover how to utilize scorecards and data analytics to pinpoint performance gaps, enforce accountability, and tailor team training for maximum effectiveness. By integrating analytical insights into your management approach, you’ll learn to guide your team not just to meet, but to exceed the business goals and provide unparalleled patient care.

    This course empowers office managers to transform analytics into actionable strategies for growth, enhanced patient satisfaction, and increased profitability for all. 

    Course Learning Objectives:

    By the end of this course, participants will be able to: 

    Master Scorecard Utilization and Analytics: Learn how to effectively use scorecards and analytics to monitor team performance, identify performance gaps, and set clear expectations for accountability and improvement within your dental practice. 

    Design Targeted Training Programs Based on Analytical Insights: Develop the skills to analyze team performance data, pinpoint specific training needs, and create tailored training programs that directly address these gaps to enhance skills and practice performance.  

    Lead for Growth and Accountability: Acquire leadership strategies to enforce accountability, motivate team members, and translate improved team performance into increased patient satisfaction, practice growth, and enhanced profitability for both the practice and its employees. 

    Brought to you by Dental Intelligence

    Dr. Anissa Holmes

    Dr. Anissa Holmes, a speaker, coach, and best-selling author, helps practices through team transformation, leadership, effective case presentation, schedule optimization, and high-return marketing. Dr. Holmes is also the founder of DentalFlix, a leading provider of dental education, offering a comprehensive library of training courses, videos, and tutorials. With customized learning materials for every role in the practice, DentalFlix is revolutionizing the way dental professionals learn and grow.