Learn how to transform uncomfortable conversations into constructive communication in this upbeat presentation based on Sarita Maybin’s second book Say What You Mean in a Nice Way. Take away real solutions for communicating with compassion, kindness and civility—in person and online. Gain fresh insights on how to say what you mean and mean what you say in a nice way. 

 Learning Objectives:  

• How to communicate with C.A.R.E. to create positive results.
• You’re Not the Boss of Me – How to gain cooperation when you’re not in charge.
• Do You Play Nicely? How to lead, follow or get out of the way.
• How to navigate dialogue dilemmas when communicating online.
• Are you a L.I.A.R.? – Four behaviors that make or break relationships.

Throw out those old, tired scripts!  You can be amazingly effective and still be YOU!  In this high-energy presentation, Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, shares four simple yet innovative steps to polish your telephone skills and improve your results.

Discover how to create consistency of message without using a script and increase productivity tomorrow with incoming new patient calls, including price shoppers and insurance callers. Learn to use a call evaluation process that can make a true, positive difference and accelerate your team training. 

With conversion rates hovering around 35% and 40% of calls going unanswered in the average dental office, the lost revenue and opportunities are staggering.  Whether you are a referral-based practice or market externally, this course will dramatically improve your success in converting more calls to appointments, increasing your marketing ROI, and cementing your reputation as a practice with extraordinary patient service.   

 Learning Objectives: 

• Learn to use a 4-part new patient call framework instead of a script.
• Handle difficult callers with ease such as price shoppers and insurance questions.
• Implement a call evaluation and training program your team will love.
• Measure your results accurately. 

Practices have seen tremendous dental insurance changes in the last decade. Staying up to date on benefit trends and contract clauses can keep you from losing money. Both in- and out-of-network offices should be aware of legislative changes in both the medical and dental world. Let’s talk about how plans are changing and what you can do to stay profitable. We’ll also throw in the added spice of how workforce changes have made it more difficult to manage the entire insurance system.  

 Learning Objectives:

• Discuss evolving plan designs. Understand why Medicare Advantage plans are suddenly everywhere. 
• Assess the impact of retail consumer behavior on our patients. 

Success is measured by a healthy bottom line, a united leadership front, and a cohesive team. Building a high-performing team is a necessary step for enabling success in your business. Success is also a feeling of working in an environment you enjoy and knowing you’ve done your best at the end of the day. 

 In this course, Judy Kay shares her R.I.S.E. Philosophy, a concept for best practices that helps the entire team think and act differently, communicate more effectively, work together better, and make healthy decisions, ultimately resulting in a growing business. 

 Attendees will learn how to build a united leadership team, how to develop performance standards, and how to uncover behaviors that inspire a culture of appreciation and celebration. Judy Kay will also outline how to understand the individual’s role in establishing trust, accountability, and respect. Come learn the R.I.S.E. Implementation Process and set yourself up for success! 

 Learning Objectives:

• Learn how to build a united leadership team.
• Uncover behaviors that inspire a culture of appreciation and celebration.
• Learn methods for making successful decisions.
• Discover the beliefs and behaviors that nurture a patient-focused practice.
• Acquire tools for creating accountability.

Understanding the why and the purpose behind time management is the first step to keeping your practice organized and efficient. Learning and implementing good time management skills can increase practice productivity and helps to create a productive and positive work environment. A practice that is well organized with team members who balance their time will have better communication among the team and work more efficiently. Having time management and organization skills are key to creating an environment where team members thrive – and patients appreciate – allowing for a less stressful work environment and the ability to offer the best care for patients.

Learning Objectives: 

• Discuss the why and the importance of time management in the dental practice.
• Recognize the importance of morning huddles and meetings.
• Examine the keys to effective time management.
• Identify barriers to effective time management.

Dr. Mark Davis will be providing valuable insights on how office managers can become exceptional practice consultants. Participants will have the opportunity to learn key skills that can elevate their role as an office manager and contribute to the success of the dental practice.

The course will emphasize the importance of building strong relationships with the owner dentist and associate dentists. Participants will learn strategies for effective communication and collaboration, ultimately creating a cooperative and productive work environment.

Additionally, the course will address the importance of creating a dream team of superstars. Dr. Davis will share tips on how to recruit, train, and retain talented staff members. By assembling a high-performing team, office managers can enhance the overall efficiency and quality of the practice.

Moreover, this course will have a focus on the personal well-being and fulfillment of office managers. Dr. Davis will help participants with burnout find joy and passion in their profession, encouraging them to fall in love with their life and their practice. This approach recognizes the significance of a healthy work-life balance.

Overall, participants can expect to gain practical skills and strategies to excel as office managers, elevate their practice, and find personal fulfillment.

Brought to you by Better Dental Life

Are you ready to boost your revenue into the stratosphere? In this enlightening seminar Penny and Jim will provide insight into the world of dental coding and reimbursement. Discover the ideal revenue cycle key performance indicators (KPI’s), learn the optimal frequency for fee adjustments and unlock the essential coding strategies for 2024 (plus a sneak peek of what’s coming in 2025!). Get ready to supercharge your earnings! 

Brought to you by eAssist Dental Solutions

Cash Flow Conversations – Dental bills can be scary for patients. Confidence and conversational skills are a must to handle patient billing questions. This class will prepare you for a variety of billing and insurance situations. 

Fearless Financial & Case Presentations – Receptionists, managers and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you to handle the money issues with a smile. 

Learn: 

• How to effectively communicate with your patients about their treatment needs
• Verbal skills to help you overcome the most common patient objections
• Why solid financial arrangements are essential to case acceptance

Brought to you by Vyne Dental

Hear “Yes!” more often when you discover proven systems for overcoming the most common patient financial barriers to treatment including:

• Busted: The biggest MYTH about financial objections. It’s NOT true. It never was!
• Do this FIRST and they will be ready to say “Yes!”
• Don’t say that….EVER!
• The secret about timing and financial arrangements. (Get out your watch…and your calendar!)
• The #1 thing patients value More than their money. Ignore it at your peril.
• The biggest financial arrangements mistakes and how to Stop them Now!

And much, much more!

Brought to you by Sunbit

In today’s competitive dental industry, the success of your practice hinges on your ability to lead a cohesive, accountable, and highly skilled team. This cutting-edge course is designed specifically for office managers and practice leaders who aim to elevate their practice’s performance and profitability through strategic use of analytics.

Participants will discover how to utilize scorecards and data analytics to pinpoint performance gaps, enforce accountability, and tailor team training for maximum effectiveness. By integrating analytical insights into your management approach, you’ll learn to guide your team not just to meet, but to exceed the business goals and provide unparalleled patient care.

This course empowers office managers to transform analytics into actionable strategies for growth, enhanced patient satisfaction, and increased profitability for all. 

Course Learning Objectives:

By the end of this course, participants will be able to: 

Master Scorecard Utilization and Analytics: Learn how to effectively use scorecards and analytics to monitor team performance, identify performance gaps, and set clear expectations for accountability and improvement within your dental practice. 

Design Targeted Training Programs Based on Analytical Insights: Develop the skills to analyze team performance data, pinpoint specific training needs, and create tailored training programs that directly address these gaps to enhance skills and practice performance.  

Lead for Growth and Accountability: Acquire leadership strategies to enforce accountability, motivate team members, and translate improved team performance into increased patient satisfaction, practice growth, and enhanced profitability for both the practice and its employees. 

Brought to you by Dental Intelligence