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Conflict Resolution:  Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient

Conflict Resolution:  Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient

Only available as part of a package

In the realm of patient care, conflicts may arise, and effective resolution is necessary to maintain a positive patient experience. This course will empower team members with the skills needed to address and resolve conflicts with disgruntled patients. You will learn to master the art of L.I.S.T.E.N. and learn techniques to de-escalate tensions. Participants will also gain insights into handling a variety of challenging situations, ensuing that patients feel heard and taken care of.

Dana Watson, FAADOM

Dana Speaks Dental

Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee. 

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Conflict Resolution:  Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient
Open to view video.  |  39 minutes
Open to view video.  |  39 minutes Conflict Resolution:  Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient
You must register to access.
Confident Communication Skills - Quiz
15 Questions  |  3 attempts  |  12/15 points to pass
15 Questions  |  3 attempts  |  12/15 points to pass Complete this quiz to test your knowledge and obtain your CE certificate.
You must register to access.
Give Us Your Feedback Survey - Communication Skills Training with Dana Watson
8 Questions
8 Questions Please make sure to complete the survey once you have finished watching the webinar for your certificate of completion and CEU in your profile.
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CE Certificate of Completion
Up to 4.00 credits available  |  Certificate available
Up to 4.00 credits available  |  Certificate available
You must register to access.