Insurance Conversations - Insurance Essentials Curriculum
Module 3: Insurance Conversations
INCLUDES: Words Matter: Phrases to Avoid, Verbal Basics for Your Team, Permier or Preferred: Plan Differences, Why Don’t Your Take my Insurance or Know My Benefits? How Much DOes My Insurance Cover? Per-Treatment Estimates, Team Meeting: Hypothetical Situations in Your Office.
Teresa Duncan, MS, FAADOM
Odyssey Management
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew on This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
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