Insurance Essentials Curriculum
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We understand how confusing dental insurance can be for you and your entire dental team. AADOM’s Insurance eSSENTIALS is ideal for any dental team member who wants to improve their insurance knowledge and help maximize profit in the practice. Stop losing money and wasting time.
Insurance Essentials includes: Four (4) Online 60 minute educational modules, a Certificate of Completion, Approved for 4 CE toward the AADOM Dinstinctions or AGD/PACE CE available.
Module 1: Introduction to Dental Insurance
INCLUDES: Insurance Contracts, Federally and State Funded Plans – Medicaid and CHIP, Plan Designs, Supplements Dental Plans, How Do Patients Select a Plan and Dentist, Glossary of Dental Insurance Terms, Insurance and the New Patient Call, Benefits & Eligibility Verification, Benefits Checklist, Factoring Insurance Co-Payment at Time of Treatment.
Module 2: The Effective Insurance Coordinator
INCLUDES: The Master File, Common Clauses, Entering Payments, Secondary Insurance and Process, Which Procedures Require Documentation, Narratives and Appeals, Narratives that Work, Alternate Benefit Request, Denials, Splitting Claims for Appeals, Pre-Treatment Estimates, Case Presenations.
Module 3: Insurance Conversations
INCLUDES: Words Matter: Phrases to Avoid, Verbal Basics for Your Team, Permier or Preferred: Plan Differences, Why Don’t Your Take my Insurance or Know My Benefits? How Much DOes My Insurance Cover? Per-Treatment Estimates, Team Meeting: Hypothetical Situations in Your Office.
Module 4: Monitoring Insurance Impact
INCLUDES: End-of-the-Day Duties, Refund Requests from Insurance, Claims Submission Report and Procedures Report, Aging Report, Claim Rejections, Documentation and Follow-Up Calls, Daily & Weekly Schedule Reports, Which Reports Monitor Profitability, Insurance Company Productivity, Improve Your Adjustments Report.
“I was pleased with how thorough the presentation is. I would recommend the Insurance eSSENTIALS program. It is very helpful for someone new to the dental world.”
-Tanya Stangle, Hull Dental Health
You can stop guessing if you’re ‘doing it right’ – learn from AADOM how to be an effective insurance manager!
Completion requirements:
Each module will conclude with a quiz and completion of the full curriculum will provide you with a Certificate of Completion and 4 CE will be applied to your profile.
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Contains 2 Component(s)
This module covers key topics such as understanding insurance contracts, federally and state-funded plans like Medicaid and CHIP, different plan designs, and supplemental dental plans.
Module 1: Introduction to Dental Insurance
INCLUDES: Insurance Contracts, Federally and State Funded Plans – Medicaid and CHIP, Plan Designs, Supplements Dental Plans, How Do Patients Select a Plan and Dentist, Glossary of Dental Insurance Terms, Insurance and the New Patient Call, Benefits & Eligibility Verification, Benefits Checklist, Factoring Insurance Co-Payment at Time of Treatment.
Teresa Duncan, MS, FAADOM
Odyssey Management
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew on This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
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Contains 2 Component(s)
This module covers the role of and the duties best performed by an insurance coordinator.
Module 2: The Effective Insurance Coordinator
INCLUDES: The Master File, Common Clauses, Entering Payments, Secondary Insurance and Process, Which Procedures Require Documentation, Narratives and Appeals, Narratives that Work, Alternate Benefit Request, Denials, Splitting Claims for Appeals, Pre-Treatment Estimates, Case Presentations.
Teresa Duncan, MS, FAADOM
Odyssey Management
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew on This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
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Contains 2 Component(s)
This module discusses insurance conversations with your patients and your team.
Module 3: Insurance Conversations
INCLUDES: Words Matter: Phrases to Avoid, Verbal Basics for Your Team, Permier or Preferred: Plan Differences, Why Don’t Your Take my Insurance or Know My Benefits? How Much DOes My Insurance Cover? Per-Treatment Estimates, Team Meeting: Hypothetical Situations in Your Office.
Teresa Duncan, MS, FAADOM
Odyssey Management
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew on This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
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Contains 4 Component(s), Includes Credits
This module covers how to monitor the impact of insurance in your office.
Module 4: Monitoring Insurance Impact
INCLUDES: End-of-the-Day Duties, Refund Requests from Insurance, Claims Submission Report and Procedures Report, Aging Report, Claim Rejections, Documentation and Follow-Up Calls, Daily & Weekly Schedule Reports, Which Reports Monitor Profitability, Insurance Company Productivity, Improve Your Adjustments Report.
Teresa Duncan, MS, FAADOM
Odyssey Management
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew on This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
