Prevention is the Key to Profitability: Using Confident Communication Skills to Keep Appointments on the Books

Only available as part of a package

There is an essential link between prevention and profitability in the dental practice. In the competitive landscape of appointments and scheduling, effective communication becomes the cornerstone of success. This course is crafted to equip participants with the skills necessary to keep appointments firmly scheduled through confident communication. We will emphasize the importance of proactive communication to prevent appointment cancellations and no-shows. Participants will explore strategies for managing appointment-related conversations with finesse, by learning to control the call productively and professionally.

Dana Watson, FAADOM

Dana Speaks Dental

Dana was named winner of SCN’s Spotlight on Speaking 2019 and is a Fellow of AADOM, the American Academy of Office Management. Dana is also a member of the Academy of Dental Managers & Consultants. Dana is a speaker, teacher, coach, and team trainer for leadership and communication in the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.