Learn how proactive financial conversations, patient financing, and streamlined workflows can improve case acceptance, support compliance, and help your practice thrive in today's economic landscape.

Learn proven communication strategies, financial conversation techniques, and the GPS to YES™ methodology to build patient trust, improve case acceptance, and create a more consistent treatment presentation process.

Effective communication is key to workplace success. This course teaches practical strategies to communicate with clarity, build stronger relationships, navigate difficult conversations, and improve teamwork and leadership.

Evaluate whether your practice management software is helping or holding your team back. This session will guide you through a self assessment of workflows, reporting, and system performance to identify opportunities for optimization, training, or exploring new solutions.

This course helps office managers and practice leaders understand the key revenue cycle metrics that impact a dental practice’s financial health. Participants will learn how to analyze reports, identify revenue leaks, improve accountability, and confidently lead billing conversations without managing every claim or balance themselves.

Discover the key leadership and operational strategies that help dental practices move from simply staying busy to achieving intentional growth. This session explores how to identify missed opportunities, improve systems, reduce friction, and create sustainable results without adding unnecessary overhead or team burnout.

Learn how to create a more efficient dental billing process with proven strategies for insurance verification, claim management, follow up, appeals, and collections. This course provides practical tools to reduce denials, improve cash flow, and build consistent systems that support a healthier revenue cycle.

Learn how to use KPIs and dashboards to better understand your practice's performance, identify opportunities for improvement, and make more informed business decisions.

Learn how effective communication systems can reduce chaos, improve teamwork, streamline workflows, and enhance patient care. Discover practical strategies to create clarity, consistency, accountability, and a more efficient practice environment.

Learn how to turn practice data into actionable insights. Laci Phillips Newland will help teams understand key performance indicators, identify opportunities, and use metrics to make smarter decisions that improve efficiency, accountability, and profitability.