Approved for 1 CE towards AADOM Designations

Artificial intelligence is around us every day. If you use Siri or Alexa or watch Netflix or Hulu, you are using artificial intelligence. AI is becoming an important part of today’s technology-driven dental practice. 

Patients and teams are using AI in a variety of ways. In this interactive program, we will review the history of artificial intelligence and its various uses within dentistry and how it can improve overall practice production and profitability while improving patient care. 

Course Learning Objectives:

• Review the history of artificial intelligence 
• Discuss basic concepts of AI  
• Recognize uses of AI in medicine and the role of AI in dentistry 
• Compile questions to ask potential AI vendors

Approved for 1 CE towards AADOM Designations

In today’s challenging hiring environment, dental practices find it harder than ever to build the team they need to thrive. There’s a talent shortage, and dental school likely didn’t prepare you for the nuances of hiring and building an effective team. That’s where this webinar comes in. 

Join Laura Nelson, founder of Front Office Rocks and former technical recruiter, as she shares her proven hiring techniques and philosophy. Laura will help you uncover the diamonds in the rough and teach you how to hire in a way that sets a strong foundation for your practice’s success. Whether you're a seasoned office manager or a dental practice owner, you'll learn how to find and attract the right employees to build a high-performing, rockstar team. 

Additionally, Laura will discuss the growing importance of outsourcing, especially in times when hiring locally is difficult. She'll explore how remote team members can not only take the pressure off your existing staff but might even be better equipped for certain tasks. Whether it's patient communications, insurance billing, or scheduling, learn how outsourcing can be a game-changer for your practice.

Course Learning Objectives:

• Proven hiring techniques to help you find top talent even in a tight job market
• Key roles that can be outsourced successfully and how to ensure smooth integration with your in-house team
• The benefits of outsourcing and how it can alleviate stress, streamline operations, and improve performance
• How to establish a hiring process that builds a strong, cohesive team from the start
• Strategies for identifying candidates with the right mindset and skills, even if they aren’t dental industry veterans

QUICKcast

Hygiene Harmony: 3 Keys to Clinical Consistency for Leaders- While establishing a written clinical hygiene standard of care is vital for patient safety and continuity of care, it's often a hard conversation for practice leaders to have with the hygiene team. This quickcast will provide 3 key elements that practice leaders can employ to begin the process of developing a written hygiene clinical standard of care and gaining commitment from the hygienists for implementation.

Learning Objectives:

• Understand the critical importance of having a written Hygiene Standard of Care
• Recognize the legal and ethical responsibilities involved
• Source evidence-based resources to back up recommended diagnostic and treatment standards for ideal patient outcomes and team calibration
• Gain tools for ongoing assessment and refinement of care standards

Approved for 1 CE towards AADOM Designations

Broken and canceled appointments are an expensive drain on your practice. Stop losing money and wasting time spent changing appointments, and experiencing the frustration created by “filling holes”. Learning to overcome this handicap you’ll enjoy less stress, and everyone will have more fun!  

Course Learning Objectives:

• Develop verbal skills to keep patients from making last-minute changes and cancellations
• Educate patients to respect their “reserved” time and re-educate existing patients
• Prevent “no–show” appointments and determine the real cause of broken appointments

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Please note: DISTINCTIONcasts are not eligible for CE.

Join Daniel as he guides you through mastering patient financing, empowering you to take full control of your accounts while enhancing patient satisfaction. This course will cover: 

• Optimizing Merchant Fees – Understand merchant fees and how they can actually benefit your practice
• Effective Treatment Planning – Learn techniques that make financial conversations smoother and more productive
• Boosting Case Acceptance – Explore proven strategies to increase patient commitment to their care

Through his approach, 'Make it make sense,' Daniel will show you how to shift the financial dynamic so patients see the value in paying upfront, freeing you from the role of 'patient bank.' You’ll gain practical tools to maximize collections and inspire patients to say ‘Thank you’ for paying in full right away! Walk away with actionable steps to take control of your accounts, improve patient relationships, and ensure prompt payments. 

QUICKcast

In this 20-minute presentation with Q&A, you'll learn about the importance of branded uniforms, why it matters for dental professionals, and how to easily and efficiently manage custom embroidered uniforms for your organization. There is no CE for attendees.

Learn how custom embroidery:

• Positively impacts a dental facility's operations
• Increases employee morale
• Establishes a professional brand image
• Can be a stress-free, simple process

Approved for 1 CE towards AADOM Designations

Join Laura, founder of Front Office Rocks and leader of the AADOM Mastermind, for a 1-hour webinar tailored for dentists who want to enhance their practice management. This session will explore a critical yet often neglected reality: the common pitfalls that lead to the failure of office managers and the ramifications for your dental practice.

All too often, office managers are placed in their roles simply as a title, expected to handle tasks that dentists prefer to avoid without adequate training or support. This approach not only sets them up for failure but also stifles the growth and efficiency of your practice. Additionally, dentists frequently lack the leadership training necessary to guide their teams effectively, creating a cycle of missed opportunities for development.

Join us as we delve into the importance of investing in your office managers to cultivate true leadership skills. We'll focus on how empowering them can lead to a more dynamic practice environment, ultimately benefiting both your team and your patients.

Learning Objectives:

• Understanding the Business Cycle: Gain insights into the small business cycle and how effective leadership can drive your practice forward
• Identifying Leadership Traits: Learn the essential leadership attributes that both dentists and office managers should cultivate for sustainable growth
• Strategies for Development: Discover actionable strategies to provide your office managers with the training and support they need to thrive in their roles
• Creating a Supportive Culture:  Explore ways to foster a culture that encourages leadership development at all levels of your practice
• Retention and Growth: Understand the correlation between strong leadership and employee retention, as well as how this impacts your practice's overall success

This webinar is intended for dentists, practice owners, and anyone involved in managing a dental office who wants to learn how to transform their management team into effective leaders.

Full Curriculum is Approved for 4 CE towards AADOM Distinctions or AGD/PACE CE.

Completion of the full course will provide you with a Certificate of Completion.

This course is designed to equip dental professionals with the essential communication skills necessary to enhance patient interactions and ensure a high level of care and professionalism. Through focused modules, participants will master verbal communication, texting etiquette, and conflict resolution, building stronger relationships and preventing issues such as missed appointments or patient disengagement.

Sections 

1. Ringing in Success: Harnessing the Power of the Phone with Confident Communication Skills 

In this course, we not only master the art of clear and compelling verbal communication but also delve into texting etiquette specific to dental practices. Elevate your skills and stand out from the competition as you learn to build lasting relationships with patients through impactful phone interactions. 
 

2. Prevention is the Key to Profitability: Using Confident Communication Skills to Keep Appointments on the Books 

There is an essential link between prevention and profitability in the dental practice. In the competitive landscape of appointments and scheduling, effective communication becomes the cornerstone of success. This course is crafted to equip participants with the skills necessary to keep appointments firmly scheduled through confident communication. We will emphasize the importance of proactive communication to prevent appointment cancellations and no-shows. Participants will explore strategies for managing appointment-related conversations with finesse, by learning to control the call productively and professionally. 

3. Reactivation and Follow-Up: Systems and Strategies to Prevent Your Patients from Being Lost or Forgotten

Reignite patient connections and prevent them from being lost or forgotten with strategic reactivation and follow-up systems discussed in this course.  You will gain the knowledge and tools needed to prevent patient disengagement and explore effective reactivation strategies. From implementing systematic approaches to addressing individual patient needs, this course provides actionable insights to ensure no patient is left overlooked. 

4. Conflict Resolution: Harnessing the Power of Confident Communication Skills to Handle the Disgruntled Patient  

In patient care, conflicts may arise, and effective resolution is necessary to maintain a positive patient experience. This course will empower team members with the skills needed to address and resolve conflicts with disgruntled patients. You will learn to master the art of L.I.S.T.E.N. and learn techniques to de-escalate tensions. Participants will also gain insights into handling various challenging situations, ensuring patients feel heard and taken care of. 

Completion requirements:

Completing the full curriculum will provide you with a Certificate of Completion, and 4 CE will be applied to your profile. 

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  30 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Please note: DISTINCTIONcasts are not eligible for CE.

The objective is to provide strategies to encourage patients to accept treatment, and to remove the stigma of having candid financial conversations.   

• We will discuss common barriers patients face, such as fear of cost, misunderstanding treatment benefits, dental anxiety, and lack of trust, emphasizing the difference between empathizing with patients and making assumptions about their financial situations.  
• Key strategies will include building trust through transparency, candor, and clear communication using simplified explanations and visual aids, and encouraging direct financial conversations.  
• We will also discuss the importance of training the business team to handle financial discussions without discomfort by implementing flexible payment options and third-party financing to ease financial burdens.  

I am a firm believer in interactive role-playing scenarios to provide an opportunity to practice and improve these conversations. 

Approved for 1 CE towards AADOM Designations

This course explores the fundamental shift needed in dental marketing to stay competitive: adopting story-based marketing. Traditional dental marketing often focuses on services and features but lacks the emotional connection necessary to build trust and patient loyalty.

Through this presentation, attendees will learn why storytelling is the key to resonating with patients and standing out in a crowded marketplace. By leveraging story-based marketing, dental practices can address patient fears, create meaningful connections, and ultimately drive growth.

Most dental marketing efforts focus on getting your practice "seen" by potential patients. However, without a story-based strategy, there’s no guarantee that your practice will be "chosen." Participants will leave with a deep understanding of the principles of story-based marketing and why it is essential for the future success of their practices.

Course Learning Objectives:

• Understand the Key Differences Between Traditional and Story-Based Marketing
• Recognize why traditional dental marketing methods, focused on services and features, fail to create lasting patient connections. Learn How Storytelling Engages and Builds Trust with Patients
• Grasp the psychological power of storytelling in building emotional connections that foster trust and loyalty in dental practices. Identify the Role of Story-Based Marketing in Addressing Patient Fears
• Discover how addressing common patient fears through storytelling can reduce anxiety and encourage more patients to choose your practice. Develop a Strategy for Getting Your Practice 'Chosen,' Not Just 'Seen'
• Understand how to differentiate your practice from competitors by using storytelling to attract and retain patients, ensuring your practice is not only noticed but also selected. Recognize the Long-Term Impact of Story-Based Marketing on Practice Growth
• Learn how implementing story-based marketing leads to stronger patient relationships, higher conversion rates, and sustained growth for dental practices.