Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Many practices believe their biggest hiring challenge is a lack of candidates. In reality, most hiring struggles stem from internal gaps. Great candidates aren't only looking at your job ad, they're looking at the company as a whole. They want to work with and represent the best of the best offices in town. In this webinar, we'll discuss how to increase the odds of finding top talent for your office from external and internal sources!

Course Learning Objectives:

• Diagnose why strong candidates are not applying. 
• Recognize where misalignment between expectations and reality exists.
• Build a simple framework for improving hiring outcomes and a path for future hires as well!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Most dental practices and groups are operating under the illusion of integration. You’ve been told software "talks" to each other, yet your front desk still spends hours on manual double-entry, ledger reconciliation, and chasing sync errors. 

This webinar will show how fixing interoperability issues related to your membership solution can save time, reduce manual work, and improve data trust across your practice.

What becomes possible when your systems don’t just integrate, but truly interoperate in real time? Register to find out.

Learning Objectives:

• The Integration Audit: Break down the technical differences between legacy "syncing" and modern API-first architecture.
• Operational De-risking: A checklist to identify manual touch-points in your current membership workflow that lead to ledger errors and insurance bloat.
• The Real-Time Standard: A live breakdown of the Clerri and Opendental embedded workflow as a case study in modern interoperability.

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  60 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for 1 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Exceptional leadership isn’t about “filling cavities” or applying quick fixes; it’s about building a solid foundation where your team can thrive. Understanding learning styles is the key to unlocking your team’s potential, enhancing communication, and creating harmony in your practice.

In this session, you’ll explore the “root cause” of team dynamics: how your learning style impacts your leadership and how to adapt to your team’s strengths. Is Sarah, your hands-on assistant, a “Doer” who thrives in action? Or is Jill, your steady hygienist, the “Problem Solver” who keeps her cool under pressure? By tailoring your leadership approach to match their learning styles, you’ll boost productivity and create a team that runs smoother than a freshly tuned handpiece.

Blending humor, hands-on strategies, and leadership tools, this session will leave you ready to inspire your team and drive results the moment you return to your practice.

Why Watch?:

Leadership isn’t just about managing, it’s about inspiring. Gain practical tools to close leadership gaps, reduce inefficiencies, and create a productive, collaborative team dynamic. Join us and crown your leadership with skills that will make your team and your practice smile!

Learning Objectives:

• Identify your learning style and how it influences your leadership approach.
• Learn techniques to uncover and adapt to your team members’ learning preferences.
• Explore strategies to boost team engagement, communication, and productivity.
• Address common challenges with practical, team-centered solutions.
• Walk away with actionable tools that will elevate your leadership game on Monday morning.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

When was the last time you negotiated with insurance payers? Has your practice lost revenue due to improperly submitted claims? If you are struggling with insurance reimbursement issues, you are not alone. According to a recent ADA study, 49.2% of dental practices report insurance reimbursement and delayed/denied payment as a challenge. Attend this webinar to learn from a Patterson Dental Navigate Business Services partner and expert in the dental industry how to optimize your insurance reimbursement and maximize your insurance revenue.

To thrive in the competitive dental landscape, mastering dental PPO fee negotiation, dental network credentialing, insurance verification, and dental billing is paramount. By attending this presentation, you will gain comprehensive insights and actionable strategies to navigate these crucial elements successfully.

Learning Objectives:

• Steps to maximize insurance revenue
• Common errors and roadblocks in revenue cycle management
• Dental billing best practices

You came to AADOM 2025 with big ideas—and left with even bigger goals. Now it’s time to put them into action! 

Join us for this three-part coaching series with Penny Reed and Chavelle Galton-Rice, designed to keep you focused, supported, and moving forward on the goals you set for yourself and your practice at the AADOM Conference. 

What You’ll Gain: 

• Strategies to prioritize and implement your top takeaways 
• Guidance on overcoming obstacles and gaining team buy-in  
• Motivation and accountability to keep the momentum going 
• A chance to share wins and challenges with your peers 

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The hygiene department is a powerhouse within your practice, but many dental office managers struggle to fully unlock its potential. Now is the time to take control and transform your hygiene systems into a driving force for improved patient care and increased profitability.  

This course, tailored specifically for dental office managers, offers actionable steps to optimize the performance of your hygiene department. Tiffany Wuebben, RDH, shares proven strategies to align the hygiene team's operations with your practice’s mission and goals. Gain insight into strategies to maximize patient retention, build capacity, and streamline care protocols that lead to exceptional clinical outcomes. 

You will learn how to enhance patient-practice relationships through effective communication, proactive scheduling methods, and team alignment. Explore ways to leverage hygiene metrics to track performance, increase case acceptance, and improve overall practice profitability. By the end of this course, you’ll have the tools and insights to develop a high-performing hygiene department that contributes to both patient wellness and long-term financial success.

Learning Objectives:

• Understand how to position the hygiene department as a key profit center within the practice to support patient care and drive growth. 
• Learn actionable strategies to achieve a hygiene schedule with consistent patient retention, including 100% reappointment and effective recall systems. 
• Discover techniques for dental office managers to foster collaboration between providers, hygienists, and patients, creating seamless care protocols that lead to better outcomes. 
• Identify essential hygiene performance metrics and how to use them to make data-driven decisions that increase both care quality and operational efficiency. 
• Explore valuable adjunctive hygiene services that not only improve patient care but also significantly enhance the profitability of the hygiene department.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Secrets to Building and Maintaining a Predictable, Productive Schedule in Today’s Practice Environment

Cancellations don’t just disrupt the day—they drain productivity, profitability, and team morale. Stop Cancellations! is a practical, high-impact course designed to help dental teams create a more predictable, productive schedule by addressing the real reasons patients cancel and no-show.

This course breaks down the hidden scheduling habits, communication missteps, and confirmation processes that unintentionally invite cancellations. Participants will learn how specific words, timing, and systems influence patient behavior—and how to shift those behaviors toward stronger commitment and follow-through.

Most cancellations aren’t about patients—they’re about communication and your team, and this webinar shows you how to change it!

Course Learning Objectives:

• Scheduling mistakes that invite patients to cancel.
• What the doctor may be saying is creating a cancellation problem.
• Why hygiene patients cancel more often and what you can do to STOP it.
• Why “confirmation” calls cause more people to cancel.
• The two secret words that will get more people to keep their appointments.
• E-mail, text, and phone reminders. Which is more effective?
• Should you charge a cancellation fee?
• Each team member’s role in helping patients keep their commitments.

As an AADOM member you have both personal responsibility and accountability.  Because of this, we have created a Professional Code of Conduct. We've asked Susan Gunn to review a few of the key points of this Professional Code of Conduct with you.

Please watch the following short video and agree to adhere to this code of conduct in the survey afterwards. Once you've completed both steps a certificate of completion will be emailed to you.  

Please note, if you are pursuing induction into any of the AADOM Designation programs, FAADOM, MAADOM or DAADOM, your certificate of completion must accompany your application.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The HIPAA landscape in 2026 continues to evolve as cyber threats, digital health tools, and regulatory expectations increase. This was an interactive discussion and will provide practice leaders with an up-to-date understanding of HIPAA  Security and Breach Notification requirements, with a focus on real-world application in today’s healthcare environment.  We will discuss current enforcement trends, common compliance issues, and emerging risks such as ransomware, vendors, remote access, and the use of AI and cloud-based systems.

Course Learning Objectives:

• Review of current threat landscape
• Update on current enforcement trends
• Discussion of common compliance issues that could result in fines and penalties

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Great dental practices don’t succeed by chance - they succeed through intentional leadership.

In today’s high-pressure dental environment, team engagement, communication breakdowns, and leadership fatigue are major barriers to growth. This course introduces the L.E.A.D. framework - Learn, Encourage, Ask, Deliver, a practical leadership model designed specifically for dental practice leaders who want stronger teams, clearer communication, and measurable results.

Attendees will learn how to shift from reactive management to confident leadership by developing their team, creating accountability, and delivering outcomes without burnout. This session moves beyond theory and provides simple, repeatable leadership behaviors that can be applied immediately in the practice.

If you want a more motivated team, fewer daily frustrations, and leadership tools that actually work in a dental setting, this course delivers exactly that.

Most dental teams don’t fail from lack of skill—they fail from lack of leadership clarity. L.E.A.D. gives you that clarity.

Course Learning Objectives:

• Apply the L.E.A.D. framework to guide daily leadership decisions in a dental practice
• Build trust and engagement by learning how to coach and encourage team members effectively
• Ask the right questions to uncover challenges, drive accountability, and empower ownership
• Deliver clear expectations, feedback, and results without micromanaging or conflict