Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

High-performing dental practices are not built by chance—they are designed.

In this fast-paced, results-driven session, attendees will learn how to identify, evaluate, and strengthen the 12 critical “muscle groups” that drive practice performance. From front-office systems and case acceptance to accountability, leadership, and patient experience, this course breaks down where practices commonly weaken—and how to fix them.

Participants will walk away with a clear framework to:

• Diagnose operational breakdowns
• Prioritize high-impact improvements
• Strengthen team execution and accountability
• Increase profitability without increasing hours

Course Learning Objectives:

• Identify the 12-core operational “muscle groups” required for a high-performing dental practice
• Evaluate current practice performance to determine strengths, weaknesses, and gaps
• Prioritize which operational areas to address first for maximum ROI
• Apply a structured approach to team alignment and behavior change
• Utilize KPI tracking and operational audits to sustain long-term growth

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This webinar explores how credit card surcharging works, why payment processors often benefit from it, and what businesses should consider before adopting it. You’ll review a real-world case study with key insights, learn how to implement surcharging correctly and compliantly if you choose to use it, and discover alternative ways to reduce processing costs without passing fees to clients. By the end, you’ll be better prepared to choose the most effective approach for your practice.

Stop letting payment fees chip away at your profits—learn smarter, compliant strategies to take control of your revenue.

Course Learning Objectives:

What surcharging is and how it works

• Why processors benefit
• Case study and insights
• How to implement it correctly (if used)
• Alternatives to lower processing costs
• Choosing the best approach for your practice

DISTINCTIONcast

Expert dental management knowledge from AADOM Distinction holders.  50 minutes of "cut to the chase" content for immediate and impactful education, ideas, and support for dental managers and administrators.

Approved for 1 CEU, AADOM is an AGD Pace Approved Provider (can be used towards AADOM Designations)

Patients today want more than good dentistry. They want to feel comfortable, understood, valued, and cared for. In this webinar, attendees will learn how creating a better patient experience leads to stronger trust, higher treatment acceptance, better reviews, more referrals, and a healthier team culture. This course will break down simple, practical ways to improve the patient journey from the first phone call to the follow-up after treatment, helping practices stand out in a crowded and competitive dental market.

Learning Objectives:

• Learn what patients are really looking for when choosing and staying loyal to a dental practice.
• Understand how communication, environment, and team interactions shape the patient experience and patient trust.
• Identify simple ways to reduce patient anxiety and create a more comfortable, welcoming experience.
• Discover how a strong patient experience can improve referrals, reviews, treatment acceptance, and team culture.

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Embezzlement is one of the most overlooked risks in healthcare practices, and the impact can be devastating both financially and emotionally. This practical, eye-opening course equips dental leaders with actionable strategies to safeguard their practice through stronger internal controls, financial oversight, and team accountability. Through real-world insights and practical prevention techniques, you’ll gain the confidence and tools needed to better protect your practice, team, and long-term success.

Course Learning Objectives:

1. Identify common embezzlement risks and financial vulnerabilities in dental and healthcare practices.

2. Recognize behavioral, operational, and financial red flags that may indicate fraud or internal control weaknesses.

3. Explain how separation of duties, internal controls, and financial oversight reduce embezzlement risk.

4. Evaluate adjustments, accounts receivable, credit balances, and financial reports for potential concerns.

5. Apply practical financial safeguard strategies to improve accountability and protect practice revenue.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

You’re managing more than the schedule—you’re shaping the revenue of the entire practice. Most people think revenue cycle management lives in the back office, somewhere between claim submission and payment posting. But if you’re an office manager, you already know that’s not how it really works.

Revenue starts with you. It starts with how the schedule is built, how insurance is verified before the patient walks in, how clearly the team is aligned on treatment and documentation, and how confident financial conversations happen at the front desk.

The small decisions you make throughout the day don’t just keep the office running; they directly impact cash flow, case acceptance, and how quickly the practice gets paid.

This CE webinar is designed specifically for AADOM office managers who want to better understand—and take control of—that impact. We’ll walk through the full revenue journey, from the first call to the final payment, and show how your role connects every step of the way across the practice. If you’ve ever felt like you’re constantly putting out fires, chasing down information, or dealing with payment delays, this session will help you connect the dots—and show where you can take back control. Because revenue cycle management isn’t just a back-office function, it’s a reflection of how well the entire practice runs—and you’re at the center of it.

Your team is already doing the work to keep the practice running. This session shows how that work—especially in scheduling, eligibility, and communication—shapes revenue long before a claim is submitted.

Course Learning Objectives:

• See where revenue is gained—or lost—across your daily workflows
• Identify gaps in scheduling, eligibility, and communication that slow down payments
• Align your front office, clinical team, and billing processes to reduce friction.
• Lead your team with clearer accountability around financial outcomes
• Create more predictable, consistent revenue without adding more work

Approved for .5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

What happens between patient touchpoints often matters more than the moments themselves. This high-energy, practical course shows you how to transform everyday interactions into seamless, intentional experiences that build trust, improve efficiency, and strengthen your team. From check-in to check-out, you’ll learn how to eliminate communication gaps, create consistency across roles, and take ownership of the patient journey. Through real-world scenarios and actionable strategies, you’ll gain the tools to stay aligned, respond confidently when things go off track, and ensure no opportunity is missed, so every patient leaves feeling cared for, confident, and committed to coming back.

Course Learning Objectives:

• Own the patient experience by delivering confident, seamless handoffs
• Catch and correct breakdowns early before they impact trust and outcomes
• Operate as a unified team to create consistent, high-impact patient interactions

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

In this eye-opening AADOM webinar, you’ll discover the 10 biggest mistakes happening inside hygiene departments right now—and exactly how to fix them.

If you’re an Office Manager who wants more control, more consistency, and better results from your hygiene department, this is a session you don’t want to miss

Discover the most overlooked opportunities in hygiene to:

• Boost scheduling effectiveness
• Streamline admin time.
• Dramatically increase productivity

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Clinical excellence alone does not drive practice growth. This one-hour CE session bridges the gap between outstanding dentistry and sustainable business performance. Attendees will explore the five-touchpoint patient journey, master the eight KPIs that predict revenue and retention, and evaluate where AI delivers real ROI today versus where it falls short. A live midpoint dashboard exercise turns data into action, and every attendee leaves with a personalized 90-day integration roadmap.

You do not need 10 new tools. You need the right 2 tools, fully implemented.

Course Learning Objectives:

• Identify the five critical touchpoints in the patient journey and evaluate current practice performance at each stage
• Apply the eight KPIs that directly drive revenue, retention, and reputation growth
• Distinguish between AI tools delivering measurable ROI today and those not yet ready for clinical deployment
• Use a structured vendor evaluation framework to assess AI solutions before committing to a contract
• Build a personalized 90-day action plan to integrate technology while preserving the patient relationship

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Strong systems create strong practices. This session focuses on how intentional patient agreements, clear definitions, and consistent tracking help dental teams communicate more effectively, retain patients, and protect practice culture. Designed for both doctors and team members, this presentation blends motivation with instruction to support sustainable practice growth.

Course Learning Objectives:

• Define “inactive patient” using clear, non-time-based criteria to improve accuracy and consistency within the practice.
• Explain the role of patient agreements in setting expectations, supporting accountability, and reducing misunderstandings.
• Identify common reasons patients leave a dental practice and recognize opportunities to improve retention through better communication.
• Demonstrate how to ask effective, non-defensive questions to gain insight into patient decisions and strengthen relationships.
• Implement a simple tracking system to document why patients become inactive and use that data to improve practice systems.
• Apply communication strategies that acknowledge patients, build trust, and support long-term patient retention.

Available to AADOM Members. If you are not a member yet, click HERE to see the options for becoming part of the AADOM Tribe. 

Certificate not available for on-demand viewing.

AI-driven workflows are already reshaping how dental offices run. This AADOM Certificate Course, sponsored by Henry Schein One, shows Dentrix users how to put those capabilities to work in real, practical ways.

Designed for office managers and admin teams, this two-hour virtual training focuses on simplifying daily workflows, reducing manual tasks, and improving patient experience, collections, and reporting.

We’ll break it down into three key areas that impact your practice every day:
1. Patient Experience: Streamline scheduling, communication, and follow-up to keep patients engaged—without adding tasks.
2. Revenue Cycle: Improve eligibility, claims, and collections to get paid faster with less manual effort.
3. Analytics & Insights: Understand your numbers, spot issues sooner, and uncover opportunities using Dentrix reports.

You can expect a practical, real-world session designed for teams who want to stay ahead—without feeling overwhelmed by change.

Because today, it’s not just about working more efficiently. It’s about working with intelligence built in.

What You’ll Learn:

• Spot workflow issues that slow down scheduling, check-in, and patient communication
• Improve eligibility checks, claims, and collections using Dentrix best practices
• Know which Dentrix reports matter—and how to use them
• Make small workflow and reporting changes that save time and reduce admin work

You’re in Dentrix all day—let’s make it easier, faster, and actually work for you.